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Customer reviews: BTA Appointment Booking App

Reviews (553)

Overall rating
4.7

What Merchants Think

The "BTA Appointment Booking App" receives predominantly positive feedback from businesses using it for booking and scheduling needs across various industries. Merchants appreciate the app's powerful functionality, ease of integration, and especially commend its outstanding customer support. While most users express satisfaction with the app's features and benefits, a few have reported occasional technical challenges and wish for improvements in user-friendliness.

Key Strengths

  • Excellent customer service, highlighted by timely, friendly, and solution-oriented support, especially by team members like D'Angelo and Sisco.
  • Easy integration with platforms such as Shopify, facilitating seamless booking experiences for end-users.
  • Comprehensive features that support diverse business needs, including classes, events, and rentals.
  • Highly customizable, allowing businesses to tailor functionalities to specific needs.
  • Reliable and efficient in handling large volumes of booking transactions.

Common Concerns

  • Some users find the admin dashboard confusing, and the setup process not entirely intuitive.
  • User experience issues such as inaccessible booking widgets and occasional login problems.
  • Pricing concerns related to additional charges for certain features, such as API access.
  • Technical glitches and the need for improvements in handling bookings smoothly.
  • Lack of comprehensive tutorial materials for easier self-guided setup and troubleshooting.

Final Thoughts

The "BTA Appointment Booking App" is widely regarded as an effective and robust tool by users across different sectors, with its top-tier customer support standing out as a signature feature. Though there are areas for improvement, particularly regarding user-friendliness and technical robustness, its customizable features and efficient integration capabilities make it a valuable asset for businesses needing reliable booking solutions.

Gold Mobility Scooters of Orlando LLC.

Sep 10, 2024  on Shopify

Amazing customer service team. Always able to tackle the issue and point me in the right direction while making understanding easy. D'Angelo has been the best to work with! Also the app easily integrates onto your shopify store making this a seamless experience.

My Store

Sep 10, 2024  on Shopify

I have used this application for numerous clients now with different use cases. The support received via the live chat is the best I've ever experienced, all support staff are amazing. Thanks for the brilliant app & support that comes along with it!

Home Love Events

Sep 09, 2024  on Shopify

Customer service is incredible! I haven't experienced service like this in so long. They respond so quickly, and it's an actual human. I've used lots of apps on the Shopify platform and have never experienced customer service like this.

YOKKAO TH

Sep 08, 2024  on Shopify

Book That App (BTA) is fantastic! The support team is super helpful and solves problems quickly. Their fast and friendly service makes everything run smoothly. Highly recommended! Thanks, BTA, for all your great help!

Liza Clifford Professional Bra Fitting Studio

Sep 05, 2024  on Shopify

I have been using BTA for a year now and has been a smooth ride. Their Consultant Sisco C always ready to assist and resolve any problems we may have.

Aerenica

Sep 04, 2024  on Shopify

Ho avuto un problema relativo all'accesso al nostro account, ma con l'assistenza di Sisco C. siamo riusciti a risolvere il problema. Grazie mille

Paris Boat Club

Aug 28, 2024  on Shopify

BTA réponds parfaitement à mes attentes ! Mes clients peuvent maintenant directement réserver sur mon site ! A l'installation de BTA, la documentation et le recours à l'aide en ligne m'ont épaulé pour finaliser la configuration et la personnalisation de l'outils de réservation. L'aide est permanente et aujourd'hui j'ai eu un problème d'affichage... l'assistance en ligne (Sisco C.) m'a accompagné et a résolu le problème en 2 minutes ! Je recommande cette application.

NAP N NOSH

Aug 26, 2024  on Shopify

I would recommend this app because of the exceptional customer support they provide. I run a B&B and need BTA to sync with external calendars from another platform. I find the language and navigating complicated but I contact the support team and they ALWAYS resolve the problem for me quickly and expertly.

Seaside Surf Shop

Aug 20, 2024  on Shopify

Pretty easy to set up. Theres a couple minor things but we are able to rent our gear without any issue and set it all up within a few hours.

Rapid Eye Darkrooms

Aug 20, 2024  on Shopify

Fantastic customer service. As soon as you message with the targetted issue, they will work on that, get the main issue and solve it for you or reply with the solution. I have gotten in touch with their customer service and Sisco is always on it. Thank you lots mr.

Marché

Aug 17, 2024  on Shopify

Just started using BTA and absolutely love it. Allowed us to present classes and class bundles to our customers in a way that we have never been able to do before. The support has been outstanding. Support response is quick and solutions are explained in easy to understand language often accompanied with screen shots. D'Angelo is the staff member I have had the most interactions with and cannot say enough wonderful things about the level of support.

Stewart Brewing

Aug 05, 2024  on Shopify

Works great and the team are always quick to help us with anything we need. Any time we need help, the support team are always on hand and help us with any problems straight away.

Needles in the Haymarket

Aug 01, 2024  on Shopify

D'Angelo was so helpful on the chat for support! We had an *issue* which was just our inability to read and he was so patient and understanding looking into the problem, which helped me realize that the problem was not actually anything wrong. Normally, apps with this level of customer service and support have 5 stars from me on the assistance alone, however, the app is wonderful too! So much functionality, so intuitive to use, BookThatApp has made managing our one-and-done classes along with our multi-session classes easy and less daunting. The reminder functionality is seamless and easy to use and really helps us have a one stop shop for running the classes portion of our business. I love that we were able to set up reminders for both our customers who signed up for our classes and the instructors teaching the classes. No more panicking at 10:00 the night before a class trying to figure out for an instructor if they had any students sign up. I also love how easy the app makes it to add dates to existing classes. Many of our instructors have classes that get offered over and over again. With past systems, there was a lot of effort wasted on copying the class and setting it up as effectively a new class every time it was offered. Now, we just add dates to the already established class product. Piece of cake. It saves me so much time in running the behind the scenes parts of the business, This app is literally everything our shop needed it to be and more!

Swell AV

Jul 29, 2024  on Shopify

BTA has enabled our store to offer rentals to our clients. It has most of the features we were looking for. I do wish they offered API access to any paid account because there are some features that we didn't really need, and the plan with the API access is more than we need for now. The widget that they offer for booking is super nice. One feature that I would like would be for my customers to select one rental date at the store and have it apply to all of their selections without having to enter in the rental date on every product.

My Keeper

Jul 29, 2024  on Shopify

This app is perfect for my needs & support is so quick via their chat section. They're super helpful. :)

M.I.Y Candle Co.

Jul 28, 2024  on Shopify

Customer service agent De Angelo was very helpful with helping me to resolve my issue. Thank you for a great experience and amazing customer service!

The 108

Jul 24, 2024  on Shopify

We tried so many booking systems that claimed to be able to do what we needed, but if they could they were clunky or had big learning curves. BTA was so quick to setup, and when we have needed help their customer service via the chat has been super fast, thorough and helpful. They also only charge a monthly fee, with no booking percentages. I would highly recommend BTA!

The Crafty Kit

Jul 22, 2024  on Shopify

BTA Help ticket agents never fail to assist me! It's so great to have fast communication when I need it most - it also makes my job easier. Highly recommend.

Vacation House Linen & Towel Rentals

Jul 16, 2024  on Shopify

I have been using BTA for years. It works well and their support team is quick, responsive and has always resolved any issues, which there have been few of.

Minnie May Closet

Jul 15, 2024  on Shopify

Outstanding service, we run our business via BTA and they always assist our requirements. Very responsive on chat also. Happy customer.

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