Oversells what it can actually do. Purchased it specifically for its bundling functionality, but it's basic at best and can't handle multiple variants. Support documents were vague and outdated, and this was not made clear until I purchased the upgrade to test this out myself. Setup is very confusing and technical. Support is abysmal with vague responses and a 24 hour wait.

I’m having a serious issue with the embedded version of Book That App. The standalone version works fine — I can create widgets, set up services, and manage settings without problems — but the embedded version doesn’t let me log in at all. Even though I’m logged into Shopify and following all setup instructions, I keep getting errors like “Store does not exist” and “1 error prohibited this user from being saved.” I’ve already tried clearing cache, switching browsers, using the .myshopify.com domain, checking permissions, and enabling the app embed in the theme, but nothing fixes it. On top of that, the app doesn’t recognize my email for login, even though it’s the same one I use to log into Shopify. This makes it impossible to use the embedded version to run my store. This is a critical issue that blocks me from using one of the app’s main features. It needs to be fixed urgently because it directly impacts my store’s operations.

BookThatApp is a fantastic app – easy to use, reliable, and perfect for managing bookings. The customer service is top-notch, always quick to respond and very helpful. Highly recommend!

Great application. We've used it to book our classes for a few years now, and were pleased to discover that it could also handle booking service appointments! Lots of functionalities, easy to integrate with Shopify shops and also support the use of services. The support is very good as well.

コロナ禍のときに、来店予約を受け付ける必要が生じて導入。「カートをスキップして予約できる」という手軽さに魅力を感じて使い始めました。 以来、3年使い続けています。 その後、無料の来店予約、有料の体験予約、複数日にわたる有料の宿泊予約と、活用の範囲が広がってきましたが、その高機能さと柔軟さがすごいなと思います。 複雑なことをやろうとすると設定はちょっと難しいのですが、奥深いアプリだと思いました。まだまだ機能を使いこなせてないような気がしています。 サポートも迅速で充実しています。

As a first-time Shopify developer setting up booking systems, BookThatApp (by Zetya) has been a standout,feature-rich, intuitive, and backed by exceptional support.

Gros point fort : le support technique d'aide (assistance client) de l'application fonctionne très bien, les réponses sont réactives et efficaces. Merci !

Sisco on the live chat was such a massive help, and was available immediately for my query. Thank you Sisco for your friendly and helpful manner. My query was resolved efficiently

Great app with a lot of functionalities, easy to integrate with Shopify shops and also support the use of services. The support has been very good as well

Es lo que buscaba para una tienda de Tours vacacionales y el soporte que brindan es de lo mejor, la recomiendo ampliamente

We have used BTA for over 3 years and it's the only booking app we have ever used. Simple to set-up and very good interface on the customer side and on the store side. Customer support is extremely responsive and any issues are quickly resolved. My one wish is that there is a way for google analytics to integrate with the app. As soon as a customer begins the booking process on the BTA side, we lose side of customer conversions.

Joao was an incredible help to us when we experienced an issue with our website usability. He was clear, concise, and timely, successfully helping us solve our issue.

Updated from 2 Stars to 4 Stars – Thank You for the Fix! We originally gave the BTA app a 2-star rating due to a frustrating issue with Shopify POS compatibility and some limitations in core features. At the time, the app no longer functioned with Shopify’s updated POS system—despite what was stated on the App Store—which disrupted our checkout process and required inconvenient workarounds involving elevated admin permissions for our retail staff. Since then, the BTA team has resolved the POS issue, and the app is once again working smoothly in our store environment. This was a major concern for us, and we truly appreciate the team’s responsiveness in addressing it. We’re updating our rating to 4 stars to reflect this improvement and to acknowledge that the app overall still brings meaningful value to our business. That said, there are still areas for growth—such as the hardcoded 6-month limit on the Events widget, which restricts our ability to promote events further in advance. We’re continuing to use the app and are hopeful that future updates will bring more flexibility and customization. We appreciate the progress so far and look forward to what’s next!

The App itself is very easy to set up and use. I've used other apps and this one has impressed me the most, and given me the ability to customize almost everything for our store. The BTA team is incredible to work with. I've ran into issues twice so far, that the BTA team was very quick to respond and were able to address the problems.

I have been using BookThatApp for over 3 years and am very satisfied. Reliable and offers many options.

We've had an inconsistent experience with the BTA app. Despite investing significant time and effort to get it working for our needs, some fairly basic requirements remain unmet. For example, the Events widget is hardcoded to display only up to six months of events, with no option to extend that range. It's not unreasonable to expect the ability to use this feature to promote events beyond six months. Our biggest disappointment, however, is that the app no longer functions with Shopify POS—despite claims to the contrary on the Shopify App Store. This lack of compatibility with POS upgrades is unacceptable. The suggested workarounds are not only inconvenient, but they also slow down our checkout process and force us to give retail staff access to additional permissions in Shopify admin, which is far from ideal. At this point, we're seriously questioning whether BTA is a sustainable long-term partner for our business.

アプリの完成度も良いが、何よりカスタマーサポートが素晴らしい。 レンスポンスと的確なアドバイスと親切さは使い続けることに十分な価値を見出せると感じます。

Rob B was super wonderful to work with at BTA. BTA is fairly simple to use where I was able to set up everything on my own. I wanted to make sure all my settings were correct so I contacted support and was connected with Rob B. We reviewed the functions and how they should operate and he was able to view my settings and make corrections for me. I am happy with the app itself as well as their customer service - thanks again Rob :)

The app's been solid, and has a lot of flexibility especially with the API. Two things I wish we could do more easily: * Dynamic pricing, or pricing based on time of day vs. having to create a whole separate product and calendar. * More flexibility with the form styling. We don't use the widgets (even though they keep recommending it) because I can't target the code with CSS for customization. They only offer their GUI for changing some components, but that's not enough for us.

Awesome app! Even when I come across some hiccups in connecting calendars, my own doing, the customer service team is quick to help and resolve any issues. Especially Rob B, he was so helpful and quick to help our company's needs. Thank you!