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Customer reviews: BTA Appointment Booking App

Reviews (536)

Overall rating
4.7

What Merchants Think

The "BTA Appointment Booking App" receives predominantly positive feedback from businesses using it for booking and scheduling needs across various industries. Merchants appreciate the app's powerful functionality, ease of integration, and especially commend its outstanding customer support. While most users express satisfaction with the app's features and benefits, a few have reported occasional technical challenges and wish for improvements in user-friendliness.

Key Strengths

  • Excellent customer service, highlighted by timely, friendly, and solution-oriented support, especially by team members like D'Angelo and Sisco.
  • Easy integration with platforms such as Shopify, facilitating seamless booking experiences for end-users.
  • Comprehensive features that support diverse business needs, including classes, events, and rentals.
  • Highly customizable, allowing businesses to tailor functionalities to specific needs.
  • Reliable and efficient in handling large volumes of booking transactions.

Common Concerns

  • Some users find the admin dashboard confusing, and the setup process not entirely intuitive.
  • User experience issues such as inaccessible booking widgets and occasional login problems.
  • Pricing concerns related to additional charges for certain features, such as API access.
  • Technical glitches and the need for improvements in handling bookings smoothly.
  • Lack of comprehensive tutorial materials for easier self-guided setup and troubleshooting.

Final Thoughts

The "BTA Appointment Booking App" is widely regarded as an effective and robust tool by users across different sectors, with its top-tier customer support standing out as a signature feature. Though there are areas for improvement, particularly regarding user-friendliness and technical robustness, its customizable features and efficient integration capabilities make it a valuable asset for businesses needing reliable booking solutions.

Ivy Grove Rentals

Mar 22, 2025  on Shopify

Rob B was super wonderful to work with at BTA. BTA is fairly simple to use where I was able to set up everything on my own. I wanted to make sure all my settings were correct so I contacted support and was connected with Rob B. We reviewed the functions and how they should operate and he was able to view my settings and make corrections for me. I am happy with the app itself as well as their customer service - thanks again Rob :)

Zoe Lev Jewelry

Mar 20, 2025  on Shopify

Awesome app! Even when I come across some hiccups in connecting calendars, my own doing, the customer service team is quick to help and resolve any issues. Especially Rob B, he was so helpful and quick to help our company's needs. Thank you!

Great Lakes Sourdough

Mar 12, 2025  on Shopify

I've been using BTA for a little over a year now and I LOVE IT! It works seamlessly and it's easy me and for my customers to use. Support is always helpful when I have issues (which is usually user caused-me) they are always able to find the challenge and it's fixed in one interaction.

housedoll-frankfurt

Feb 28, 2025  on Shopify

I've only been using Book That App for a short while and I'm still getting familiar with it. However, the support team has been absolutely excellent! They responded quickly and were very knowledgeable in helping me resolve my issues. Really impressed by their professionalism and efficiency - top support team. Definitely appreciate their patience with a newbie like me! Thank you :-)

Firehouse Pets Co.

Feb 24, 2025  on Shopify

Just installed the app but I am liking the flexibility so far. I had a couple little glitches that honestly were probably caused by things I did. The support staff we very helpful and prompt. They have me up and running again. Recommend.

Houtmerk

Feb 03, 2025  on Shopify

We have been using BookThatApp for years and are very satisfied. It’s a powerful and flexible tool that keeps our bookings running smoothly. The integration with our webshop works flawlessly, providing our customers with a seamless experience. What we appreciate most is the support—always fast, helpful, and solution-oriented. Whenever we have a question or encounter an issue, we receive a clear and effective response in no time. In short, a reliable app with excellent service—highly recommended for anyone looking for a strong booking tool!

Manucure Russe Haute Couture

Jan 28, 2025  on Shopify

Trés bonne application pour planifier nos événements dans notre centre de formation. Support technique super réactif à n'importes quelles heures.

Skye College

Jan 22, 2025  on Shopify

After trying countless booking apps to manages a school bus service, this was by far the most comprehensive and easiest to work with. The customer service is very helpful and quick.

noellesalon

Jan 09, 2025  on Shopify

Excellent experience, I have been using the app for my salon for almost 2 years and I love it. They are very responsive to my business and truly care about my success. Highly recommend.

Likey Global

Jan 02, 2025  on Shopify

Used the paid version for our other websites and worked fine until we wanted to improve our booking system. Admin dashboard can be confusing and when you contact support they talk to you in a condescending tone, very unprofessional. For the price there are better options.

Payless Janitorial

Dec 23, 2024  on Shopify

I contact support and help me install the widgets within minutes. They have great customer services and a great system

Locked and Loaded Training Center

Dec 02, 2024  on Shopify

Incredible support! Always helpful and patient and make sure it get's done right. Don't ever feel like you can't reach out to them! They're great!

Cake Design Granby

Nov 26, 2024  on Shopify

J'ai recu de l'assistance par Clavardage de d'Angelo et il a su immédiatement m'aider à ajuster une programmation..en francais en plus :) Merci beaucoup. Très satisfaite du service!

Rosa nigrum

Nov 24, 2024  on Shopify

Excellent product and an outstanding support team. I’m extremely satisfied and would highly recommend it to others.

All Fired Up Winter Park

Nov 19, 2024  on Shopify

BTA support is great! I had an issue and DeAngelo fixed it within minutes of me initiating the chat!

Three Palms Travel Co

Nov 19, 2024  on Shopify

Great App, offers so much variety on what you need for your own personal business, would 100% recommend :)

Connected Stitches Yarn & Fiber Shop

Nov 17, 2024  on Shopify

This app has made booking for classes and events I host in my shop SO much easier. It integrates with shopify classes I create and then the calendar populates on my website. It has saved me hours of configuring and time. The help and chat feature is great, I feel like I get help almost immediately and customer service is awesome.

Pro Dive Central Coast

Nov 14, 2024  on Shopify

The app works really well for us and suits our needs. Support is fantastic, just had an issue, got into a chat and the problem was solved inside of 10 minutes. Would totally recommend this app.

Clay Casa

Nov 11, 2024  on Shopify

We are very happy with BTA for our party bookings at our paint-your-own pottery studios! Plus, the support is great! Sisco specifically has been super helpful as we tweak the functionally of BTA as we grow!

SymbiOp Garden Shop

Nov 03, 2024  on Shopify

The BTA support team has been super helpful anytime we've had an issue come up with our website in relation to class bookings. D'Angelo has always been timely to respond, as well as always providing some form of troubleshooting that has fixed the problem entirely or supported us in getting resolving major needs.

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