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Customer reviews: WhatsApp Chat & Abandoned Cart

Develop by BiteSpeed
<h3>What Merchants Think</h3> <p>Overall, merchants who use "BiteSpeed ‑ Whatsapp Marketing" express a mix of satisfaction and frustration. Many appreciate the app's pricing, customer support, and the tangible impact on sales. Yet, some users encounter technical difficulties and find the support response inconsistent. The proactive and helpful nature of the support team is frequently noted, contrasting with negative experiences related to specific service issues.</p> <h3>Key Strengths</h3> <ul> <li>Competitive pricing with tangible return on investment</li> <li>Excellent customer support with proactive solutions</li> <li>Easy integration with Shopify and effective marketing features</li> <li>Comprehensive management tools and user-friendly dashboard</li> </ul> <h3>Common Concerns</h3> <ul> <li>Occasional technical issues, such as bugs and setup difficulties</li> <li>Inconsistent support response times</li> <li>Issues with the functionality of free plan and specific features like abandoned cart messages</li> <li>Some reports of an overwhelming or unclear user experience</li> </ul> <h3>Final Thoughts</h3> <p>"BiteSpeed ‑ Whatsapp Marketing" is perceived as a potent tool for enhancing sales through effective WhatsApp marketing. While the app delivers significant value and support to many merchants, its occasional technical and support shortcomings suggest room for improvement. For businesses seeking robust marketing solutions and a reliable support system, Bitespeed offers a promising yet occasionally challenging option.</p>

Reviews (305)

Overall rating
4.9

What Merchants Think

Overall, merchants who use "BiteSpeed ‑ Whatsapp Marketing" express a mix of satisfaction and frustration. Many appreciate the app's pricing, customer support, and the tangible impact on sales. Yet, some users encounter technical difficulties and find the support response inconsistent. The proactive and helpful nature of the support team is frequently noted, contrasting with negative experiences related to specific service issues.

Key Strengths

  • Competitive pricing with tangible return on investment
  • Excellent customer support with proactive solutions
  • Easy integration with Shopify and effective marketing features
  • Comprehensive management tools and user-friendly dashboard

Common Concerns

  • Occasional technical issues, such as bugs and setup difficulties
  • Inconsistent support response times
  • Issues with the functionality of free plan and specific features like abandoned cart messages
  • Some reports of an overwhelming or unclear user experience

Final Thoughts

"BiteSpeed ‑ Whatsapp Marketing" is perceived as a potent tool for enhancing sales through effective WhatsApp marketing. While the app delivers significant value and support to many merchants, its occasional technical and support shortcomings suggest room for improvement. For businesses seeking robust marketing solutions and a reliable support system, Bitespeed offers a promising yet occasionally challenging option.

doto.com.mx

Mar 05, 2025  on Shopify

Bitespeed is an awesome tool for automations and broadcasts thru different channels like Whatsapp, Email, Push and more. Support is fantastic, the Bitespeed team helped us a lot thru the setup and launch process as well as optimization and growth. Thanks to Suhasini for all her support! Keep it going team Bite Speed!

Walls Nation

Mar 05, 2025  on Shopify

Im not sure how this app got its 4.9 Reviews, it is so so so buggy, it has many things that needs fixing, we constantly faced conversations that disappear suddenly, conversations that do not reflect from the first place, failed product integrations for big inventories. Support is there, but its useless, if you have an issue, it goes through an entire investigation, escalation & contact questions & answers. that would be nice, if there were not THAT MANY issues. When i wanted to eventually cancel & remove the integrations, they started begging to offer support, when i insisted to cancel, they flat out started ignoring us, they don't have a cancel option on their dashboards, now i have forced canclled using Shopify & i have to figure out myself how to remove anything related to them from our Backend. Very Bad Experience, Not recommended at all.

Label Aarna

Mar 03, 2025  on Shopify

We have tried many retention tools in the past, which i believe every D2C brand does till they find the right fit. Bitespeed is doing an excellent job, and i feel our hunt ended here. Happy and Satisfied Honestly, their dashboard has a lot of room for improvement, but their team is doing an extraordinary job, which I feel matters the most. On prompt replies and assistance in everything, from journeys to ideas to tech issues, seamless. A special thanks to Divyam & team!

The Jaipur Wala

Jan 31, 2025  on Shopify

I have been using BiteSpeed for a long time, but i'm not satisfied with their services, its too buggy, right now i have been trying to setup few WhatsApp campaigns, but its not loading, its a blank page. thinking of switching to another app, also faced issues with Business WhatsApp messages.

H&L

Oct 05, 2024  on Shopify

I have looked at lots of different WhatsApp marketing, by far bitespeed is the best for pricing and service. They help set everything up and are constantly looking for ways to improve revenue and performance. Has helped overall conversion rate and revenue I am now moving email flows and sms away from klaviyo and testing on bitespeed. Will update review once we test performance Divyam goes out his way to maximise performance and really cares about customers

smoothmix.co

Sep 17, 2024  on Shopify

The team at bitespeed has been very supportive and helpful in resolving issues. It's been a great experience so far! It takes some time to get things but the team is there throughout and they are available even at odd hours to solve issues!

STAGMI

Jun 04, 2024  on Shopify

I've had the pleasure of using this service for several months now One of the most impressive aspects is how the monthly investment is truly reflected in sales. Unlike many other services I've tried, where the return on investment is questionable at best, this one delivers tangible results. I've seen a significant increase in sales since implementing this service, making every penny spent well worth it. Moreover, the level of support provided is unparalleled. Whenever I've had a question or needed assistance, the team has been quick to respond and incredibly helpful. Their expertise has been instrumental in optimizing my use of the service and maximizing its effectiveness. Overall, I can confidently say that this service is a game-changer for any business looking to boost sales and enhance efficiency. Its magnificence lies not only in its functionality but also in its ability to deliver real, measurable results. If you're considering investing in a service that delivers on its promises, look no further. This is the one Paola General Manager Stagmi

Chatpata Chammach

May 20, 2024  on Shopify

Updating from 1 star to 4 stars - Bitespeed team followed back with me and helped me sort out all the issues. increasing the stars because the team was helpful and the product is actually good. As long as they help their customers in sorting out any issues, i dont mind using Bitespeed. ------------------------------------------------------------- One word. Horrible. Their free plan is useless (that is what I tried to use). Their abandoned cart messages show as delivered but customers do not receive them. The support does not exist. I sent multiple messages on whatsapp and support chat, they have still not responded. Uninstalled.

متجر الزيت الأفغاني

Apr 25, 2024  on Shopify

I would like to express my admiration for their service offering in terms of direct connectivity with Shopify in the campaign and easy access to the customer base and products, and I would also like to thank the efforts of their technical support, which they provide professionally.

Teejh

Apr 12, 2024  on Shopify

Our experience with Bitespeed has been smooth so far. The marketing works really well. A lot of segmentations are available and the dashboards is easy to use. The team is very prompt in helping us out with our issues. Good app at a good price.

DERMATOUCH

Apr 11, 2024  on Shopify

Bitespeed's BSP Partner Dashboard is a game-changer for WhatsApp campaigns, offering a sleek interface, comprehensive management tools, and reliable support.

Divine Harvest

Mar 21, 2024  on Shopify

Had a good experience with bitespeed and Tanul from thier support team was really helpful with setting up.

osogold

Jan 17, 2024  on Shopify

the support message was clear neither pay or go away. they have 2 dashbords one is in hell and you can only install and watch & the 2nd the support asum that it can do anything. anyway the worst support ever and neither pay 500$ or don't install

Moxie Beauty - Clean, high performing products for Indian hair types

Dec 05, 2023  on Shopify

Superb app for Whatsapp marketing and customer support - very solid product, and a fantastic team that's extremely responsive and competent - special shout out to Aryan, Tanul and Shaurya from the team. Could not recommend more strongly!

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