Taranker.Com Logo
WhatsApp Chat & Abandoned Cart logo

Customer reviews: WhatsApp Chat & Abandoned Cart

Develop by BiteSpeed

Bitespeed’s Facebook Messenger Chatbot app for Shopify helps stores automate customer conversations, drive sales, and reduce support workload. This review covers its key features, pricing, and real merchant feedback to help you decide if it’s the right fit for your business.

Reviews (180)

Overall rating
4.9

What Merchants Think

Overall, merchants who use "BiteSpeed ‑ Whatsapp Marketing" express a mix of satisfaction and frustration. Many appreciate the app's pricing, customer support, and the tangible impact on sales. Yet, some users encounter technical difficulties and find the support response inconsistent. The proactive and helpful nature of the support team is frequently noted, contrasting with negative experiences related to specific service issues.

Key Strengths

  • Competitive pricing with tangible return on investment
  • Excellent customer support with proactive solutions
  • Easy integration with Shopify and effective marketing features
  • Comprehensive management tools and user-friendly dashboard

Common Concerns

  • Occasional technical issues, such as bugs and setup difficulties
  • Inconsistent support response times
  • Issues with the functionality of free plan and specific features like abandoned cart messages
  • Some reports of an overwhelming or unclear user experience

Final Thoughts

"BiteSpeed ‑ Whatsapp Marketing" is perceived as a potent tool for enhancing sales through effective WhatsApp marketing. While the app delivers significant value and support to many merchants, its occasional technical and support shortcomings suggest room for improvement. For businesses seeking robust marketing solutions and a reliable support system, Bitespeed offers a promising yet occasionally challenging option.

HADIA SG

Jun 22, 2025  on Shopify

I installed the app and it worked initially. However, after reinstalling WhatsApp Business (after being instructed to), I’ve been unable to re-register with my existing number for over 12 hours. I reached out to support but haven’t received any response. This is severely affecting my business as customers are unable to reach us.

AllThatGrows

Jun 18, 2025  on Shopify

Bitespeed’s service has been a complete letdown. They charged us ₹15,000 without any notification or consent, despite an incomplete setup and no service usage. Our queries went unanswered, and their customer support is nonexistent - calls are ignored, and no one takes accountability. Avoid this company if you value transparency and professionalism. We’re still awaiting a refund for services never rendered.

Kiggle

May 01, 2025  on Shopify

The team is extremely unprofessional and they will tell you something in the beginning while getting you onboard and completely changed their stance after having you onboard. Please stay away from them as far as possible. Please look at better solutions and not working with Bitespeed team.

Inkarto

Apr 23, 2025  on Shopify

The app is good! But the SUPPORT is very Poor! We have to take a lot of follow ups! they provide Support but the TAT is really long and we have to take a lot of follow ups! initially there support was promising, but then it kept going down and down!

Jynara Loungewear

Apr 22, 2025  on Shopify

The support is disgusting. All they care is about the mandates. Once the mandate is signed by the customer, BiteSpeed doesnt give a shit about anything. All they do is giving great demos and then in reality, its just a clown laughing around. They deduct money anytime without anyone's consent. Have raised an immediate compaint with Razorpay to block the settlement.

The Jaipur Wala

Mar 27, 2025  on Shopify

The support has been extremely disappointing, you have to keep calling them for every issue or task. It's been over a month, and my issues are still not fixed. I'm now considering switching to Interakt.

Walls Nation

Mar 05, 2025  on Shopify

Im not sure how this app got its 4.9 Reviews, it is so so so buggy, it has many things that needs fixing, we constantly faced conversations that disappear suddenly, conversations that do not reflect from the first place, failed product integrations for big inventories. Support is there, but its useless, if you have an issue, it goes through an entire investigation, escalation & contact questions & answers. that would be nice, if there were not THAT MANY issues. When i wanted to eventually cancel & remove the integrations, they started begging to offer support, when i insisted to cancel, they flat out started ignoring us, they don't have a cancel option on their dashboards, now i have forced canclled using Shopify & i have to figure out myself how to remove anything related to them from our Backend. Very Bad Experience, Not recommended at all.

The Jaipur Wala

Jan 31, 2025  on Shopify

I have been using BiteSpeed for a long time, but i'm not satisfied with their services, its too buggy, right now i have been trying to setup few WhatsApp campaigns, but its not loading, its a blank page. thinking of switching to another app, also faced issues with Business WhatsApp messages.

KodaiBuy

Aug 23, 2024  on Shopify

Nothing works

Scroll to Top