Great product. Extremely poor support. Deadlines are never met — everything is delayed with no clear communication. The account manager keeps changing, so there’s zero continuity or ownership. No one takes responsibility, no one proactively guides you, and getting a response itself feels like a task. The product may be good , but if you can’t use it properly because there’s no support, guidance, or accountability, it becomes useless. After repeated follow-ups and escalating to multiple people, nothing changes.

We stopped using Bitespeed within just 15 days due to terrible service and complete lack of communication. We opted for a higher-tier plan that included a dedicated account manager, but despite multiple follow-ups over more than 10 days, no account manager was ever assigned. This was clearly communicated to their team, and even our POC was aware of the issue. After informing them multiple times that we had stopped using the product, we are still receiving invoices every month. On top of that, different people from their team keep calling, and every time we have to explain the same story again—yet no action is taken. There is no ownership, no coordination between teams, and no respect for customers’ time or money. This has been one of the worst SaaS experiences we’ve had. Would strongly advise businesses to think twice before opting for Bitespeed, especially their higher plans.

Hello Team Bitespeed, I own a perfume brand and applied for a demo three times but received no response. I also installed the Shopify app, but no onboarding call was scheduled. I tried calling the support numbers (switched off) and contacted chat support, which redirected me to WhatsApp, but there was still no response. Kindly look into this and let me know the next steps at the earliest. Regards, Chirag Adonn

Cannot install or connect without manual intervention or setup. There has no response via Chat or WhatsApp for the onboarding for over a week. I ended installing another App

The Bitespeed team is genuinely helpful and easy to work with. They listen carefully, explain things clearly, and guide you step by step without rushing. Support is detailed and practical, which makes implementation smooth even if you’re not very technical. Solid experience overall.

Bitespeed has been a great addition to our marketing stack. The platform is extremely easy to use, with a clean and intuitive interface, exactly what you need when things are moving fast. We were especially impressed by their newly introduced AI calling feature. As early adopters, we’ve already seen strong conversion results. Further Support/ Onboarding team deserves a special mention, quick, responsive, and genuinely invested in helping you set things up the right way. A special shoutout to Kaushambhi, who has been an incredible onboarding manager and made the entire process seamless. Overall, we’re very happy with Bitespeed and would highly recommend it to fast-growing brands.

We received a prompt resolution from the team. Really appreciate the great support and quick assistance from Harshvardhan and the team. Thank you!

Bitespeed is great! It’s very simple to use, you could learn most things in a few hours. The team is great, Eshanshi and Manav are super duper helpful and very patient.

We have been using Bitespeed for a while now, and our experience has been consistently excellent. Their broadcasts and automated journeys help us re-engage customers effectively and have contributed to strong revenue growth for our brand. A special appreciation to Eshanshi, who has been extremely supportive throughout — from creating the right flows to optimizing our campaigns. Her guidance has made the entire process smooth and result-driven. If you’re looking for a platform that truly helps in reactivation and customer engagement, Bitespeed is definitely worth choosing.

The best application so far for WhatsApp marketing and AI calling. Been with them since a month only and it's been a delight working with them specially with our Account manager Ms. Eshanshi Tyagi for her support throughout from onboarding to revenue generation, without a doubt the best provider in the industry.