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Customer reviews: Whatsapp Chat & Abandoned Cart

Develop by BiteSpeed

Reviews (303)

Overall rating
4.9

What Merchants Think

Overall, merchants who use "BiteSpeed ‑ Whatsapp Marketing" express a mix of satisfaction and frustration. Many appreciate the app's pricing, customer support, and the tangible impact on sales. Yet, some users encounter technical difficulties and find the support response inconsistent. The proactive and helpful nature of the support team is frequently noted, contrasting with negative experiences related to specific service issues.

Key Strengths

  • Competitive pricing with tangible return on investment
  • Excellent customer support with proactive solutions
  • Easy integration with Shopify and effective marketing features
  • Comprehensive management tools and user-friendly dashboard

Common Concerns

  • Occasional technical issues, such as bugs and setup difficulties
  • Inconsistent support response times
  • Issues with the functionality of free plan and specific features like abandoned cart messages
  • Some reports of an overwhelming or unclear user experience

Final Thoughts

"BiteSpeed ‑ Whatsapp Marketing" is perceived as a potent tool for enhancing sales through effective WhatsApp marketing. While the app delivers significant value and support to many merchants, its occasional technical and support shortcomings suggest room for improvement. For businesses seeking robust marketing solutions and a reliable support system, Bitespeed offers a promising yet occasionally challenging option.

WishLuck

Mar 24, 2025  on Shopify

BiteSpeed is a powerful platform that seamlessly integrates with our store and continuously evolves with new features to enhance WhatsApp marketing and streamline processes. Their omnichannel capabilities, across WhatsApp, email, SMS, and Push, have significantly improved customer engagement and boosted our revenue. With journey automation and smart customer segmentation, we’ve been able to retarget effectively and drive better results. If you’re looking for a reliable and feature-rich CRM solution for Shopify, BiteSpeed is definitely worth considering!

Rabyana Design

Mar 21, 2025  on Shopify

BiteSpeed has significantly improved the way we interact with our audience! Their platform offers smart solutions that make communication effortless and highly effective. The ability to re-engage visitors and nurture potential buyers has led to better conversions. A special mention to Aditya who has been incredibly supportive, always available, and quick to resolve any concerns. The team consistently brings in fresh updates, ensuring seamless operations. With its intuitive interface and strategic automation, this tool is a must for businesses looking to enhance outreach and drive growth. Highly recommend it for brands aiming for efficiency and impact!

Solacely

Mar 20, 2025  on Shopify

I have been looking for a good WhatsApp automation platform, and I’m really glad I found Bitespeed. Their customer support is excellent, always going the extra mile to solve any issues or queries we have. Ritesh has been super helpful right from the onboarding and has been quick to resolve all our questions. Apart from the automations, I also really like their chatbot feature—it works really well and adds a lot of value. So, if you’re looking for a good WhatsApp automation software, I would highly recommend Bitespeed.

Truefitt & Hill India

Mar 20, 2025  on Shopify

We've been using Bitespeed for our CRM and customer retention management, and it has been a game-changer for our business! The app is incredibly user-friendly, and its features allow us to easily track customer interactions, segment our audience, and personalize communications. Since integrating Bitespeed, we've seen a noticeable improvement in customer engagement and retention. The support team is responsive and always available to help with any queries.

KUSHNI

Mar 20, 2025  on Shopify

We have been using Bitespeed for our clothing brand since the last 6 months to connect , market and address our customer queries. Bitespeed has proven to be a great & all encompassing CRM tool that is very user friendly and has been designed intuitively to a D2C business needs. It helps us manage all our communication platforms seamlessly in an organised manner all in one place like no other tool. The automations have been a game changer for our customer support. Bitespeed features have also helped us put more information and control in hands of our customer thus building trust for our business. The business and support team is additionally prompt to respond to our needs with a hands on approach.

Raisin

Mar 19, 2025  on Shopify

Bitespeed has been a game-changer for our CRM and WhatsApp marketing! The platform is user-friendly, seamless, and has significantly improved our customer engagement. Their support team and account manager are always available, responsive, and extremely helpful. The software itself is easy to use and has made our marketing efforts much more efficient. Highly recommended for any business looking to streamline their communication and boost sales!

Barosi

Mar 18, 2025  on Shopify

We have been using Bitespeed for over three years to automate our retention journeys and manage our entire WhatsApp communication with customers—be it through chatbots, pop-ups, or direct interactions. The team is incredibly supportive, always helping us make the most of the platform. They continuously add new features to enhance the effectiveness of our efforts. We are extremely satisfied with their service. Kudos to the team for their dedication and innovation!

Saundh

Mar 17, 2025  on Shopify

Bitespeed feels like part of our own team! Their account managers are always available, quick to respond and bring fresh ideas to improve our campaigns. BiteSpeed keeps evolving, adding new solutions over time to make WhatsApp marketing even better. Their omnichannel automations across WhatsApp, email, SMS and Push, along with Micro-segmentation, has helped us boost revenue and increase engagement. If you're looking for a reliable and featurerich CRM app for Shopify, Bitespeed is a no-brainer!

Lash It Out

Mar 17, 2025  on Shopify

I’ve had an incredible experience with the BiteSpeed app! Their service is top-notch, and the team is extremely responsive. Whether it’s handling customer interactions or managing orders, BiteSpeed has streamlined my business operations effortlessly. Highly recommend for anyone looking to enhance their e-commerce support!

atoddlerthing

Mar 14, 2025  on Shopify

The support team is absolutely the best! They get back almost immediately with help. The product also keeps upgrading every few weeks based on feedback and use case. Retention for a D2C brand is a key marketing channel and Bitespeed helps you achieve high ROIs with their inputs from experiences gained from other brands.

Kiro

Mar 13, 2025  on Shopify

Bitespeed is a solid tool with AI capabilities that can drive great results for retention. The experience has been seamless so far & we feel there is a lot of potential for us to explore with Bitespeed. The support from our account manager has been amazing along with smooth onboarding and assistance.

Label S4U

Mar 13, 2025  on Shopify

This app is a game-changer for managing customer interactions. The WhatsApp chat feature makes it super easy to assist customers in real time, improving engagement and conversions. Highly recommend it for businesses looking to enhance customer support and boost sales!"

CHUPPS

Mar 12, 2025  on Shopify

We've been using Bitespeed for our WhatsApp marketing and chatbot needs, and it has truly transformed how we connect with our customers. The platform's all-in-one approach makes it incredibly easy to manage our Whatsapp quires The team at Bitespeed, especially Kaushambhi, Rachit and Aditya have been super helpful, providing tailored solutions and support whenever we need it. Thanks to Bitespeed, we've been able to engage with our customers more efficiently, automate responses, and drive better results in our marketing campaigns. Highly recommend!

Ludic

Mar 12, 2025  on Shopify

We've had a great experience using Bitespeed for our Shopify store. The app makes it easy to automate WhatsApp marketing and customer support, helping us engage with our audience more effectively. The flows are intuitive, and the team is always responsive to queries. Highly recommend for brands looking to streamline communication and drive conversions!

Miso by Sonia

Mar 12, 2025  on Shopify

Bitespeed has been doing a fantastic job for us. On-time responses, seamless support, and a hands-on approach to everything—from brainstorming ideas to solving tech hiccups—make working with them a breeze. A huge shoutout to Kaushambhi & the team for always going the extra mile. You guys make things actually seamless!

Curate Home Dubai

Mar 12, 2025  on Shopify

We are a Dubai based retail brand, using Bitespeed services. It has been a pleasure working with the team to build our internal omni-channel dashboard. Kaushambi, Aditya and the team has been very very helpful. If you are a start up, this is a great software plugin to work with.

Dennison Fashion India

Mar 12, 2025  on Shopify

We've been using Bitespeed for WhatsApp chat and abandoned cart recovery, and it's been a game-changer! The automated follow-ups have significantly increased our recovery rate, and the ability to personalize messages boosts customer engagement. Plus, the detailed analytics help us refine our strategy. Bitespeed is efficient, user-friendly, and delivers great ROI — highly recommend it!

L'Occitane Panama

Mar 11, 2025  on Shopify

¡Excellent tool for retention and conversion! Bitespeed has been an incredible solution for optimizing customer communication through WhatsApp. It has allowed us to recover abandoned carts, launch strategic campaigns, and effectively improve our retention rate. The platform is easy to use, and their support team is exceptional. A special thanks to Suhasini, who is always attentive to ensure we make the most of the app and achieve higher conversions. Highly recommended!

Headphone Zone

Mar 11, 2025  on Shopify

Great app, and more importantly, fantastic support. Shout out to Suhasini, the founder Vinayak, and of course Sunil and Tanul for their incredible support. Bitespeed is a must have for all ecommerce businesses who want to tick all their boxes with WhatsApp marketing through well crafted and timed journeys.

ManiacLife.com

Mar 11, 2025  on Shopify

Bitespeed’s WhatsApp & SMS marketing tool is a game changer for retention! Automate follow-ups, send personalized messages & boost conversions. With real-time engagement & data insights, it’s easy to track performance.. Plus, its customer support tool makes query handling seamless. SMS ensures wider reach & quick action.

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