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Customer reviews: WhatsApp Chat & Abandoned Cart

Develop by Shopify

Bitespeed’s Facebook Messenger Chatbot app for Shopify helps stores automate customer conversations, drive sales, and reduce support workload. This review covers its key features, pricing, and real merchant feedback to help you decide if it’s the right fit for your business.

Reviews (286)

Overall rating
4.9

What Merchants Think

Overall, merchants who use "BiteSpeed ‑ Whatsapp Marketing" express a mix of satisfaction and frustration. Many appreciate the app's pricing, customer support, and the tangible impact on sales. Yet, some users encounter technical difficulties and find the support response inconsistent. The proactive and helpful nature of the support team is frequently noted, contrasting with negative experiences related to specific service issues.

Key Strengths

  • Competitive pricing with tangible return on investment
  • Excellent customer support with proactive solutions
  • Easy integration with Shopify and effective marketing features
  • Comprehensive management tools and user-friendly dashboard

Common Concerns

  • Occasional technical issues, such as bugs and setup difficulties
  • Inconsistent support response times
  • Issues with the functionality of free plan and specific features like abandoned cart messages
  • Some reports of an overwhelming or unclear user experience

Final Thoughts

"BiteSpeed ‑ Whatsapp Marketing" is perceived as a potent tool for enhancing sales through effective WhatsApp marketing. While the app delivers significant value and support to many merchants, its occasional technical and support shortcomings suggest room for improvement. For businesses seeking robust marketing solutions and a reliable support system, Bitespeed offers a promising yet occasionally challenging option.

SatturMittaiKadai

Oct 04, 2025  on Shopify

We've recently started using Bitespeed at Mittai Kadai, and it's been a game-changer for targeting our customers through WhatsApp. The platform is extremely user-friendly, with a well-designed dashboard that makes it easy to navigate. The onboarding process was seamless, and the team at Bitespeed was always available to clarify any doubts we had. Their support has been top-notch.

Shona's Style

Oct 01, 2025  on Shopify

I'm writing to share my experience with a WhatsApp API product that I've been using consistently for the past three to four months. I've found it to be an excellent and highly effective solution, particularly for automating abandoned cart recovery processes. This product has significantly streamlined our outreach efforts and improved conversion rates by re-engaging customers who have left items in their carts. If you are currently evaluating or looking for a robust and efficient automation tool specifically for WhatsApp, I highly recommend considering this product. Its built-in BOT and AI features are also very impressive, offering advanced capabilities for customer interaction and support.

Aarogya Nutri Mix

Oct 01, 2025  on Shopify

We have partnered with them from last three months, its been great experience and had very useful features. Integration support with other platforms are also very good.

amiciKart

Sep 26, 2025  on Shopify

I was positively surprized to see the support from Bitespeed, during the trial period. It was a 14-day trial, and I must say I have experienced, for the first time in my life, this kind of support and guidance during the trial period. They seem to be confident about the product and their offerings, which is a really good thing. They are adaptive to our custom requests and Bitespeed app is intuitive and easy to use. I hope the same level of support will continue, as now we have already onboarded.

Gemstone Galaxy

Sep 26, 2025  on Shopify

Working with Bitespeed has been an outstanding experience. From the very start, the onboarding process was seamless. Support team is very helpful.

Phutari

Sep 25, 2025  on Shopify

We had a fantastic onboarding experience with the Bitespeed team! The support was seamless, clear, and extremely helpful. Excited to continue this journey and looking forward to all that’s ahead with Bitespeed.

Old School Ritual

Sep 24, 2025  on Shopify

I’ve been using Bitspeed for 4 months, and it has really shown me how much revenue I can generate through this tool. I felt amazing when I saw the results from the campaigns I ran, and the AI-driven journeys have been quite effective in boosting revenue. That said, there is still room for improvement, especially with the mobile application interface, which I found not as user-friendly as it could be. In contrast, the web interface is smooth and easy to work with, allowing me to run multiple campaigns in one place without much hassle. There are definitely a few areas that need more focus, but overall, it’s a solid tool. I feel confident about using it and believe it has strong potential. With continued optimization, I think this tool can help generate even better revenue in the future.

The Krama Store

Sep 20, 2025  on Shopify

Really good app and Team is very much supportive. Great app to have on shopify for retention and support.

Durfi Retail Pvt. Ltd.

Sep 20, 2025  on Shopify

We’ve had a really great experience with the Bitespeed Platform. The onboarding was super smooth—Ayush walked us through everything step by step and made sure it all got set up without any hassle. They always quick to respond and super helpful, which has made things so much easier for us. The platform itself is super easy to use, with a clean and intuitive design that makes navigation a breeze.

Semender Leather

Sep 19, 2025  on Shopify

We have tried many apps for WhatsApp marketing, but BiteSpeed has been the one we were most satisfied with. While features like Turkish language support were not available in the Turkish market, they quickly developed additional features upon our request. During our 14-day trial, we started seeing results quickly and our revenue increased. Their support and sales teams were very helpful, patiently listening to all our questions in live meetings and assisting us. They also guided us through the automation setups with both patience and speed. When you use an app, you expect the support to be great, and BiteSpeed never left this expectation unmet. They have a very clear and marketing-oriented dashboard, and even someone with little knowledge can easily use the app. Since we already had email marketing and SMS marketing apps set up, we only used the WhatsApp feature, but we can see how detailed and problem-solving the other features are as well. For example, we use Klaviyo for email marketing, and they also have an integration with Klaviyo. Although the monthly fees may look high for a company based in Turkey, it definitely pays off. We strongly recommend using it. We sincerely thank BiteSpeed again for the positive experience they provided us and wish them continued success.

Famyo

Sep 19, 2025  on Shopify

Good platform with many features coming up. Recognised by many other Partners so integrations are easier

BrustroShop

Sep 19, 2025  on Shopify

We’ve had an excellent experience with the Bitespeed Platform. The onboarding process was exceptionally smooth. Annika has been a fantastic resource—always responsive, reliable, and quick to assist whenever needed. The platform itself boasts an intuitive and user-friendly interface.

Tweens

Sep 18, 2025  on Shopify

We’ve been partnered with Bitespeed for more than two months now, and the experience has been exceptional. Their platform is extremely user-friendly and built to perfectly complement Shopify. What impresses us the most is their adaptability - whenever we’ve had a specific requirement, the team has gone above and beyond to build it for us, often faster than expected.

9yardz

Sep 17, 2025  on Shopify

We have installed the whatspp marketing and AI marketing app from bitespeed for our website 9yardz.com . Their service support during the installation and go live was really good. Punctual for the meeting and promote in delivery. Looking forward for a long term associate with the team. Thank you

Iyal Silver

Sep 17, 2025  on Shopify

Excellent tool for whatsapp marketing and automations, experience with bitespeed is very smooth and the queries are attended in a short period of time.There is an improvement in ROAS.Very good guidance from our onboarding Manager Vidhya.

Lucien

Sep 17, 2025  on Shopify

Bitespeed has been a very good platform for us so far. Vidya was extremely helpful during the onboarding process—she guided us completely and was always happy to assist whenever needed. The experience has been smooth and supportive, and we’re looking forward to using Bitespeed more in the future. Hoping to see great returns with it as we continue!

Wheelwash

Sep 16, 2025  on Shopify

Bytespeed is truly a game changer in WhatsApp Marketing, Chatbots and Omnichannel Helpdesk. From abandoned cart recovery to upsell and cross sell campaigns, from converting cash on delivery orders to prepaid to building WhatsApp subscribers and product reviews, the results start showing from day one itself. What makes it even better is the way chatbot campaigns and omnichannel support create instant customer engagement and additional sales. All this comes together seamlessly under the leadership of Eshanshi maam whose vision and guidance make every step smooth and result oriented.

Linen Trail

Sep 16, 2025  on Shopify

The product & service was amazing highly recommended, the team guided us with everything. Please note shout out to selva helped us with all the automations and the OOO messages. Loved the product as a whole.

cukoo.in

Sep 15, 2025  on Shopify

It has been a great experience so far. Ayush from the team has been very supportive, and it was a quick onboarding. The campaigns are also performing better than the previous tool we were using, mainly because of the omni-channel support that Bitespeed provides. The abandoned cart journey is performing exceptionally well, giving around a 12-13% conversion rate.

Perfume Network India

Sep 14, 2025  on Shopify

Excellent customer support, helped me start thing smoothly, and always helped me by implementing more strategies.

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