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Customer reviews: WhatsApp Chat & Abandoned Cart

Develop by BiteSpeed

Bitespeed’s Facebook Messenger Chatbot app for Shopify helps stores automate customer conversations, drive sales, and reduce support workload. This review covers its key features, pricing, and real merchant feedback to help you decide if it’s the right fit for your business.

Reviews (170)

Overall rating
4.9

What Merchants Think

Overall, merchants who use "BiteSpeed ‑ Whatsapp Marketing" express a mix of satisfaction and frustration. Many appreciate the app's pricing, customer support, and the tangible impact on sales. Yet, some users encounter technical difficulties and find the support response inconsistent. The proactive and helpful nature of the support team is frequently noted, contrasting with negative experiences related to specific service issues.

Key Strengths

  • Competitive pricing with tangible return on investment
  • Excellent customer support with proactive solutions
  • Easy integration with Shopify and effective marketing features
  • Comprehensive management tools and user-friendly dashboard

Common Concerns

  • Occasional technical issues, such as bugs and setup difficulties
  • Inconsistent support response times
  • Issues with the functionality of free plan and specific features like abandoned cart messages
  • Some reports of an overwhelming or unclear user experience

Final Thoughts

"BiteSpeed ‑ Whatsapp Marketing" is perceived as a potent tool for enhancing sales through effective WhatsApp marketing. While the app delivers significant value and support to many merchants, its occasional technical and support shortcomings suggest room for improvement. For businesses seeking robust marketing solutions and a reliable support system, Bitespeed offers a promising yet occasionally challenging option.

TheWishCrate

Jun 05, 2025  on Shopify

i love the team and the kind of support they bring to you. Marketing on whatsapp and email is very daunting but the team at bitespeed has made everything very approachable and easy to manage. Everyone from Kamna, Yash, Ayush and Vaishnavi have been very kind and helpful to help me setup all the automations and broadcasts. The softwares is also quite well thought out. I was using interakt before which is less intuitive than bitespeed. I really like the small details such as the order history of the customer shown on the right of the chat and integration of everything in one place be it email, whatsapp, or facebook and instagram inbox and comments. i am glad i moved to bitespeed. it is a bit expensive though but well worth it if you have to manage a significant customer interactions each day. highly recommend.

HAYD Brands Private Limited

Jun 05, 2025  on Shopify

Bitespeed is an impressive tool for broadcasting and customer support that excels in simplifying communication with customers. Its user-friendly interface makes setting up and managing campaigns a breeze.

Living Shapes

Jun 05, 2025  on Shopify

We've been using Bitespeed for our WhatsApp management, and the experience so far has been excellent. From automating customer journeys to managing broadcasts, everything has been smooth and effective. The platform is user-friendly, reliable, and has really helped streamline our communication flow. A special shoutout to Ayush from the team—he’s been incredibly helpful throughout, always responsive and proactive in resolving any issues or queries we’ve had. It’s rare to find such solid customer support, and that really sets Bitespeed apart. Highly recommended for any business looking to scale their WhatsApp engagement!

Qurist

May 31, 2025  on Shopify

BiteSpeed has been an excellent addition to our marketing stack. The dashboard is user-friendly and easy to navigate, with a clear layout that simplifies campaign setup and performance tracking. We especially appreciate the detailed wallet usage breakdown, which helps us monitor and optimize cost efficiency effectively. The follow-up feature for broadcasts has been a game-changer, allowing us to automatically re-engage users who don’t convert initially, making it a valuable tool for driving additional revenue when used strategically. The BiteSpeed team, especially Annika and Aditya, have been incredibly helpful, proactive, and responsive throughout the onboarding process, making the transition smooth and helping us unlock the platform’s full potential. Early results have been strong, and with continued optimization, we’re confident we can scale our performance on BiteSpeed further. Additionally, BiteSpeed’s Instagram chatbot, popups, bars, spin-the-wheel, and cross-sell flow features open up exciting new opportunities for boosting on-site engagement and conversions. Overall, we’re very pleased with BiteSpeed and look forward to leveraging it even more for our growth.

mackly

May 29, 2025  on Shopify

Bitespeed automation has taken a lot of the manual work off our hands and helped us recover more carts effortlessly. The integration with Shopify is smooth, and their team support has been excellent always approachable and quick to jump in when needed.

Chapter 2 Clothing

May 29, 2025  on Shopify

Amazing team! Very Hands on. Love every aspect of Bitespeed. Their Bites on every actions and Speed to get it done.

RIJAC

May 27, 2025  on Shopify

having a very good experience with the team of bitespeed, this app will help you with complete automation regarding, WhatsApp, email, SMS & push and it also has integration with review and shipping so it takes everything from pre purchase experience to post purchase! one app for all your solutions! nice team they have 24*7 support via chat & call that's makes it an interesting option to choose... hope this review helps!

Grhamoy

May 25, 2025  on Shopify

I'm extremely satisfied working with BiteSpeed. Their team has delivered outstanding replies for WhatsApp marketing and abandoned cards using bots and AI. Their services are highly professional and timely. I'm impressed with their quality and efficiency. I highly recommend BiteSpeed's services.

Chokhat

May 23, 2025  on Shopify

The experience has been great, the product that they have developed is amazing. The features like AI abandoned carts etc is pretty useful for brands. Good product and good support, highly recommended.

Summeraway.in

May 19, 2025  on Shopify

We’ve been using BiteSpeed for a while now and it’s honestly been a great experience. The setup was super smooth and the tools are really easy to use, even if you’re not super technical. We started seeing great results soon after we got our campaigns running. The automation and chat features have made it so much easier to stay connected with our customers across channels. Also, big shoutout to their support team. They’re always quick to respond and really helpful whenever we have questions. If you're looking to grow with simple and effective tools, BiteSpeed is definitely worth trying.

The Jaipur Wala

May 11, 2025  on Shopify

Been using BiteSpeed for a while now, had a few issues here and there, but the support team (especially Aditya) is always just a call away. Super helpful and quick to respond. Appreciate how hands-on they are with everything. Thanks.

Mirana

May 02, 2025  on Shopify

Bitespeed is truly a must-have app for marketing. We just completed the trial and already subscribed to the their AI plan. We were juggling with multiple marketing apps for different channels & it as was a nightmare to manage. Bitespeed's onmichannel marketing across WhatsApp, email, SMS and Push, is taking the pain away for good. Their social media comment automation & personalized AI replies are another great feature we are exploring & this is already freeing up the team's bandwidth for more important customer communication. Now, you may find other player in market with more or less similar offerings, but what sets Bitespeed apart is the exceptional team & support. A special mention to Kaushambhi & Niharika for quick on-boarding & for guiding us at every step to make sure we get most out of the platform's potential. All in all, a highly recommended platform/app for anyone looking for an omnichannel solution for their marketing & efficient customer communication.

Kiggle

May 01, 2025  on Shopify

The team is extremely unprofessional and they will tell you something in the beginning while getting you onboard and completely changed their stance after having you onboard. Please stay away from them as far as possible. Please look at better solutions and not working with Bitespeed team.

Gehen

Apr 29, 2025  on Shopify

We recently started using Bitespeed, and the experience so far has been great. The onboarding was smooth, and their team was super helpful in setting things up and guiding us through the best practices for email and SMS marketing. The interface is clean and easy to navigate, and the templates made it really simple to get started without too much tech effort. Looking forward to exploring more features and scaling our customer communication through the platform. So far, it’s been a solid addition to our D2C toolkit!

Aesthesy

Apr 27, 2025  on Shopify

Been using Bitespeed for a while now — absolutely love the product and the team behind it. Super helpful, always quick to support, and constantly improving the platform. It’s rare to find a team that actually listens and evolves with their users. Big fan!

KIWI Kisan Window

Apr 26, 2025  on Shopify

Bitespeed has been an absolutely amazing product for customer retention and communication. It has transformed the way we engage with our customers, helping us build stronger relationships and drive consistent growth. What truly sets Bitespeed apart is their incredibly supportive team. They took the time to understand our business in detail and recommended the best solutions tailored to our needs. A special thanks to Tanul, who deeply understood our business requirements, and to Ritesh, who flawlessly executed each flow and module with precision. The platform itself is highly scalable, making it perfect for businesses aiming for rapid growth. Thanks to Bitespeed, we now have a complete marketing solution that has significantly increased our revenue. We are supremely thankful to the entire Bitespeed team for their dedication, expertise, and unwavering support. Highly recommend it to anyone looking to level up their customer engagement and marketing strategy!

Urban Space Home Furnishing

Apr 24, 2025  on Shopify

Bitespeed has seriously elevated our whats app marketing game. Creating and distributing tailored campaigns feels effortless now. The platform’s intuitive UI and ready-to-go templates save us a ton of time, and their support team? Always on it — quick, helpful, and just gets it.

indinoor

Apr 24, 2025  on Shopify

We've seen improved custumer journeys, It's also very user-friendly, and their customer support team is exceptionally responsive and helpful, Bitespeed has significantly enhanced our WhatsApp marketing efforts.

Jynara Loungewear

Apr 24, 2025  on Shopify

First thing that businesses want is TOP NOTCH SUPPORT. And thats what BiteSpeed gave. Recommending BiteSpeed to everyone out there who wants to not only lower their operational costs, but also to maximize the customer satisfaction through their Hybrid bots! Kudos! Waiting for you guys to make a fully equiped ai bot very soon!

Inkarto

Apr 23, 2025  on Shopify

The app is good! But the SUPPORT is very Poor! We have to take a lot of follow ups! they provide Support but the TAT is really long and we have to take a lot of follow ups! initially there support was promising, but then it kept going down and down!

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