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Customer reviews: WhatsApp Chat & Abandoned Cart

Develop by BiteSpeed

Bitespeed’s Facebook Messenger Chatbot app for Shopify helps stores automate customer conversations, drive sales, and reduce support workload. This review covers its key features, pricing, and real merchant feedback to help you decide if it’s the right fit for your business.

Reviews (251)

Overall rating
4.9

What Merchants Think

Overall, merchants who use "BiteSpeed ‑ Whatsapp Marketing" express a mix of satisfaction and frustration. Many appreciate the app's pricing, customer support, and the tangible impact on sales. Yet, some users encounter technical difficulties and find the support response inconsistent. The proactive and helpful nature of the support team is frequently noted, contrasting with negative experiences related to specific service issues.

Key Strengths

  • Competitive pricing with tangible return on investment
  • Excellent customer support with proactive solutions
  • Easy integration with Shopify and effective marketing features
  • Comprehensive management tools and user-friendly dashboard

Common Concerns

  • Occasional technical issues, such as bugs and setup difficulties
  • Inconsistent support response times
  • Issues with the functionality of free plan and specific features like abandoned cart messages
  • Some reports of an overwhelming or unclear user experience

Final Thoughts

"BiteSpeed ‑ Whatsapp Marketing" is perceived as a potent tool for enhancing sales through effective WhatsApp marketing. While the app delivers significant value and support to many merchants, its occasional technical and support shortcomings suggest room for improvement. For businesses seeking robust marketing solutions and a reliable support system, Bitespeed offers a promising yet occasionally challenging option.

Kanpeki Care

Sep 05, 2025  on Shopify

App is great, and the team is also very supportive. They promptly address any questions and go above and beyond to help us make the most of the platform.

Truth and Beauty

Sep 05, 2025  on Shopify

We recently used BiteSpeed for integrating WhatsApp marketing, broadcast campaigns, and the experience has been excellent. The platform made it very easy to manage, which really improved our customer engagement. The setup was smooth, the features are user-friendly, and the support team has been very helpful throughout. Overall, they did a great job and we’re happy with the results. Definitely recommend it for businesses looking to simplify and strengthen their marketing efforts.

Cradiac Sports

Sep 03, 2025  on Shopify

Our experience with Bitespeed has been truly outstanding. The onboarding process was seamless and well-organized, Ayush was providing clear guidance at every stage, making it simple for our team to get started without any hurdles. What stands out most is the platform’s ease of use. Its clean, intuitive design ensures that even new team members can adapt quickly and work efficiently , this platform is user-friendly

Nutriburstindia

Sep 02, 2025  on Shopify

Working with BiteSpeed has been a game-changer for Nutriburst. As a fast-growing D2C brand in the health & wellness space, we needed a partner who could not only understand our category but also bring innovative solutions to scale retention and engagement. BiteSpeed has consistently delivered on both fronts. Their team is proactive, data-driven, and extremely supportive – always ready with strategies to boost conversions, optimize customer journeys, and improve our ROAS. The seamless integration of their platform into our eCommerce stack has allowed us to maximize revenue from existing customers while building stronger brand loyalty. We truly value our partnership with BiteSpeed and look forward to scaling further together

Deepoodesigner

Sep 02, 2025  on Shopify

We’ve been using Bitespeed for our brand and it has truly streamlined our customer interactions on WhatsApp and Instagram DMs. The platform makes it so much easier to handle inquiries, send product catalogs, recover abandoned carts. we’ve noticed more conversions too. Totally recommend Bitespeed for any growing brand

Go Rug Yourself

Sep 02, 2025  on Shopify

We have just started using Bitespeed and initial impressions are really great. The UI of platform is very intuitive and caters to a lot of marketing automation use cases. Ayush from the team was extremely helpful. Kudos to the entire team!

The Crafthives

Sep 01, 2025  on Shopify

Its an effective tool which makes customer experience smooth and improves the brand value. Team is very supportive , have guided step by step. We see a good return started coming from this tool.

The Healthspan Co.

Sep 01, 2025  on Shopify

We have recently partnered up with Bitespeed to boost our WhatsApp marketing efforts. The onboarding was quick and seamless thanks to Ayush who guided us through it. The platform interface is intuitive and the training provided for the same was informative and easy to understand.

Chkokko

Sep 01, 2025  on Shopify

The support team at BiteSpeed is absolutely fantastic! They helped us get set up quickly and answered all our questions patiently. The app works seamlessly, and our conversions are up and customers love the direct communication. Totally worth it! Highly recommended!

Mayon Auto Garage

Sep 01, 2025  on Shopify

We’ve had an excellent experience using the Bitespeed platform at Mayon Auto Garage. The onboarding was smooth, and the team guided us step by step to ensure everything was set up perfectly. Bitespeed’s COD automation and customer engagement tools have helped us reduce RTOs and improve overall customer satisfaction. The seamless integration with Shopify makes daily operations much easier for our growing team. What we appreciate most is their quick and reliable support — always ready with solutions whenever needed. The interface is intuitive and user-friendly, which helps our staff adapt quickly. As a fast-scaling D2C brand, we truly value Bitespeed’s flexibility and adaptability. It has become a trusted partner in our journey towards building a stronger, customer-first brand.

Zauv

Sep 01, 2025  on Shopify

We’ve been using BiteSpeed for ZAUV, and it has been an absolute game-changer for our Shopify store. The WhatsApp automation and marketing flows are smooth, easy to set up, and actually deliver results. The dashboard is clean and user-friendly, and the integration with Shopify is seamless. What really stands out is the support team; quick, professional, and always willing to go the extra mile to resolve queries. As a growing D2C jewellery brand, we rely heavily on tools that can help us connect better with customers, and BiteSpeed has done exactly that. Highly recommended for any D2C brand looking to scale with WhatsApp!

Boofbybella

Sep 01, 2025  on Shopify

Our experience with Bitespeed has been nothing short of excellent. The onboarding process was smooth and well-structured, with Rohan ensuring that every step was clear and easy to follow. His guidance made it effortless for our team to get started without any roadblocks. What we appreciate most about Bitespeed is how user-friendly the platform is. The clean and intuitive design means that even new team members can quickly adapt and start using it effectively. This ease of use has allowed us to focus more on strategy rather than struggling with setup or navigation.

Machismo World

Sep 01, 2025  on Shopify

Our experience with Bitespeed has been excellent. The on-boarding was efficient and well-structured, with Aakash & Ayush guiding us through every stage. The platform is thoughtfully designed, and makes navigation effortless for our team, which has made adoption seamless. A special mention to Ayush for his timely support & handholding throughout our journey.

K&M - Kanz & Muhul

Aug 30, 2025  on Shopify

Great experience. The team is hands on and has helped at every step. They were able to show immediate sales growth for us and helped us track the sales better. Rohan has been our contact person and has been very responsive. Look forward to growing with Bitespeed.

Decorbajar

Aug 28, 2025  on Shopify

One month using this app. It's helps recovering abandoned checkouts losses. It have some advance features that other app in the same domain don't have. Highly recommended

Flourish

Aug 28, 2025  on Shopify

We’ve had an excellent experience with the Bitespeed Platform. The onboarding process was incredibly seamless, thanks to Manav, who guided us step by step and made sure everything was set up smoothly. Our dedicated account manager, Annika, has been consistently available and prompt with support, which has made a huge difference in our journey. The UI/UX is extremely intuitive and easy to navigate, which meant our team could start leveraging the platform right away without a steep learning curve. It has already had a significant impact on our organic marketing efforts, making our processes more streamlined and efficient. One of the standout features has been their AI integration, which adds immense value and helps us scale our campaigns smarter and faster. Overall, Bitespeed has become an integral part of our marketing stack, and I’d highly recommend it to any brand looking to grow seamlessly. – Sauvik Acharjee, Marketing Lead at Flourish

LabelbyAnuja

Aug 23, 2025  on Shopify

BiteSpeed is a great app to manage customer care. The service is quick, the platform is smooth, and the staff is well-trained. A special thanks to Anika for providing us with the best service tailored to our needs. Highly recommended!

Yaan Man

Aug 20, 2025  on Shopify

Bro these reviews 5 star reviews gotta be cap, making pop up forms and flows " journeys " is so difficult and clunky. On Bitespeed its more complicated then it has to be, Klaviyo is way better and easier, but it just cost a lot more. We're only using bitespeed cause the people we are working with want to switch. When making a pop up you can't just edit the mobile version by itself, you have to go to the desktop version and edit/add the photo there, seems so pointless and dumb having it like that, and when i made a mobile pop on klaviyo it was so much easier. Everything fit and was easy to do for the mobile version, also everything here is so much slower. Plus when you make a list or segment you don't get told how many people are in it while making it, only after you make the segment you can check how many people are on it. When people talk about its features, data tracking and automation its nothing crazy, just like the bare minimum, nothing worth praising over. If you want to really praise something go to klaviyo frfr And again on making journeys, omg its just more complicated than it has to. Plus you dont get as many options or flexibility as you do on klaviyo. You just gotta settle and be like yeah this will work "enough" or like this is close enough. Stuff wont be perfect or you wont be able to make things to your standards. I've had to drop my standards to be able to use their tools. If you really want data tracking and flexibility and something really good to work with and easy to use, use klaviyo. Plus idk even know if they got a/b test here. On klaviyo it was just right there. But yeah here were my thoughts about this.......

Vintage Velvet

Aug 20, 2025  on Shopify

Great onboarding experience, Very easy workflows, The team helps you set up templates and a couple of broadcasts. Very nice out of the box recommendations. Getting good amount of conversions using their Marketing tools. Integrations possible with WhatsApp, Instagram, Emails, Web push and more. Also good tie ups with apps like judge.me and integrations possible with many payment partners. Also possible are popup marketing to get more genuine data and keep the customer engaged. 5 Stars

Desically Ethnic

Aug 20, 2025  on Shopify

Been using Bitespeed for a month+ now. The dashboard is easy to use and understand. Message delivery rates are good and results so far have been commendable. Would need to see over a longer period of time to judge the value add. The onboarding team starting from Manav is knowledgeable, patient and extremely helpful and responsive. Special mention to Annika for guiding and helping set up everything.

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