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Customer reviews: Preorder, Back In Stock ‑ STOQ

Develop by Artos Software

The Back in Stock & Restock Alerts app helps Shopify store owners recover lost sales by notifying customers when out-of-stock products are available again. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (2,159)

Overall rating
5

What Merchants Think

The "Preorder, Back In Stock ‑ Stoq" app consistently impresses merchants with its ease of use, seamless Shopify integration, and exceptional customer support. Many users appreciate the app's ability to enhance productivity by streamlining the preorder and back-in-stock notification processes. The fast and efficient support team is widely lauded, making the app a popular choice among Shopify store owners.

Key Strengths

  • Excellent customer support with rapid response times
  • Easy to set up and integrate with Shopify
  • Highly customizable to fit store themes
  • User-friendly interface
  • Seamless preorder and back-in-stock notifications

Common Concerns

  • Initial setup may require assistance for customization
  • Some merchants experienced glitches in the beginning
  • Desire for consolidated restock notifications rather than separate emails for each product

Final Thoughts

Overall, the "Preorder, Back In Stock ‑ Stoq" app is well-received by merchants for its reliability and the excellent service provided by the support team. It is particularly valued for its straightforward setup, extensive customization options, and ability to handle preorder and restock notifications efficiently. While there are minor areas for improvement, such as consolidated notifications, the app's strengths make it a highly recommended tool for Shopify store owners looking to enhance sales through preorder and restock features.

volaracing NL

Jul 24, 2024  on Shopify

App werkt zeer gemakkelijk en de service is super! Razend snelle reactie en je word gelijk geholpen zonder dat je zelf zaken hoeft uit te zoeken. Het wordt gelijk voor je geregeld.

Stewarts Menswear

Jul 24, 2024  on Shopify

I have had the back in stock button installed for some time and have had no problems with it at all. I am trying out the new Pre Order button now. Customer service has always been quick to respond to any queries and any hiccups are smoothed out very quickly.

Rage Art Studio

Jul 23, 2024  on Shopify

Just started using this app a few days ago for Preorders and so far, so good! Had an incredibly helpful call with Anaam from the Stoq team and she was able to answer all of my questions and get me up and running very quickly. Would recommend!

Lexicon Golf

Jul 23, 2024  on Shopify

The Stoq support team was very helpful while I was setting up the app, Sneha was great at helping me complete my setup.

Lingerie Fox

Jul 21, 2024  on Shopify

Really easy to set, up, less expensive each month than other apps offering the same service, Clean and easy to use functions, helpful team if you need a bit of help, would recommend!

Mountain Attitude Designs™

Jul 20, 2024  on Shopify

I've tried other Shopify preorder apps, all of which were rather difficult to navigate, set-up and rendered no live assistance through chat or otherwise. Upon downloading Stoq, I ran into a snag and decided to give chat a try. Like most apps, I didn't expect a response especially on a Sunday morning before 9 a.m. However and to my unexpected but most delightful surprise, I received an immediate response!!! WOW! That alone spoke EXCELLENCE in Customer Service. The snag I ran into was my user error and I found Stoq not only to be the most user friendly and easier to navigate than all others but additional features to assist our store such as follow-up emails to our customers and more. It is very rare to say the least that I would take the time as I have none, much less write this much, if I had not been this impressed. Stoq excelled my expectations and was exactly what I was looking for. As mentioned, to have immediate customer service at my fingertips was priceless!

Videoguys Australia

Jul 17, 2024  on Shopify

Great support on this app. We highly recommend it! The only thing it needs a bit more flexibility in regards to styling options and additional features, like taking partial payments or full payments on preorders. but i hear this maybe coming. overall a very good experience !

JYDoll-CA - The Safest Doll Brand

Jul 17, 2024  on Shopify

I am extremely pleased with this pre-order app! It is incredibly user-friendly and has streamlined our ordering process seamlessly. The customer support team is fantastic—always friendly and quick to resolve any issues we encounter. Their prompt and effective solutions have greatly enhanced our experience. Highly recommend this app for anyone looking to improve their pre-order management!

My Little Monsters

Jul 17, 2024  on Shopify

Brilliant product and service! (Sneha) was amazing at helping me overcome the issues I was facing. This is exactly the kind of service you need when you are new/unfamiliar to a new platform, would highly reccommend.

Calia Collection

Jul 17, 2024  on Shopify

This app has been extremely helpful and easy to use. I needed assistance from Sneha who was efficient and solved my problems in less than 5 minutes. Grateful for her help!

Simon James

Jul 16, 2024  on Shopify

Great app with useful sales tools / functonality! We mainly use for back in stock notifications, and have just recently introduced preorders. UX can sometimes be a little clunky in the back end but it's very usable and the customer support are very responsive. All in all very happy with Stoq.

Loafers

Jul 16, 2024  on Shopify

Anaam is maybe the best customer service out there! Perfect assistance and nice attitude! Glad I added that app!

MOTOVEIKALS 21

Jul 15, 2024  on Shopify

I am pleased to rate this experience as five stars. The team at Stoq, comprising Shashi, Prarthana, Sneha, and Anaam, provided excellent assistance. They devised a bespoke solution that perfectly met our needs. I would like to commend you on your excellent customer service. Keep up the good work.

Mary MacGill

Jul 15, 2024  on Shopify

Working great for "Back In Stock" function! Their staff (especially Anaam) is super helpful. Excited to continue our growth with it.

DOOG (Dog Owners Outdoor Gear)

Jul 14, 2024  on Shopify

Great, speedy customer service. App is simple enough to use, and a lot better value than the previous app we were using!

© 2024 Charriol

Jul 14, 2024  on Shopify

Live chat support is very efficient and usefull. Thank you for your help setting up the application.

LollyShop NZ

Jul 13, 2024  on Shopify

Super useful functionality and features! The customer support is incredibly helpful and responsive as well. Highly recommend this app for anyone looking for a simple & functional back-in-stock app.

Electric Violin Shop

Jul 11, 2024  on Shopify

Very cool app that allows us to easily accept special orders (for items that we can get but don't have on backorder) and preorders (for items we have on backorder with a known ship date). Easy to setup and get started with. A few very specific questions we had were addressed very quickly by their support team (Prarthana and Anaam were of great assistance). I will consider this developer for other apps going forward.

Coastal Lighting

Jul 11, 2024  on Shopify

Awesome customer service! I requested to have the notify me button moved on our product page and they did it within minutes. It looks great and is very easy to use.

My Store

Jul 11, 2024  on Shopify

Ridiculously quick, and super friendly and helpful support via the live chat! Such confidence with this app knowing the support team are so prompt and willing to help out.

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