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Preorder, Back In Stock ‑ STOQ logo

Customer reviews: Preorder, Back In Stock ‑ STOQ

Develop by Shopify

The Back in Stock & Restock Alerts app helps Shopify store owners recover lost sales by notifying customers when out-of-stock products are available again. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (2,678)

Overall rating
5

What Merchants Think

The "Preorder, Back In Stock ‑ Stoq" app consistently impresses merchants with its ease of use, seamless Shopify integration, and exceptional customer support. Many users appreciate the app's ability to enhance productivity by streamlining the preorder and back-in-stock notification processes. The fast and efficient support team is widely lauded, making the app a popular choice among Shopify store owners.

Key Strengths

  • Excellent customer support with rapid response times
  • Easy to set up and integrate with Shopify
  • Highly customizable to fit store themes
  • User-friendly interface
  • Seamless preorder and back-in-stock notifications

Common Concerns

  • Initial setup may require assistance for customization
  • Some merchants experienced glitches in the beginning
  • Desire for consolidated restock notifications rather than separate emails for each product

Final Thoughts

Overall, the "Preorder, Back In Stock ‑ Stoq" app is well-received by merchants for its reliability and the excellent service provided by the support team. It is particularly valued for its straightforward setup, extensive customization options, and ability to handle preorder and restock notifications efficiently. While there are minor areas for improvement, such as consolidated notifications, the app's strengths make it a highly recommended tool for Shopify store owners looking to enhance sales through preorder and restock features.

Elephant Beauty Supply

Jan 05, 2026  on Shopify

Stoq is an amazing app and has been extremely helpful for our Shopify store. The setup was smooth, and the features work exactly as we need for inventory and stock management. I especially want to give a huge thank you to Paul — he has been incredibly helpful, responsive, and patient. He went above and beyond to assist us with setup and troubleshooting, and made sure everything was working perfectly for our store. Highly recommend Stoq and their support team if you’re looking for a reliable Shopify app with excellent customer service!

RoBe Athletic Wear

Jan 05, 2026  on Shopify

The customer service for Stoq goes above and beyond all the time. They help on more than I even expect but it is truly appreciated. We will be forever customers. As far as the app itself it has been so helpful for us as we do a lot of presales. My favorite feature has to be that it keeps track of how much that sale earned. That helps us so much in our industry and how we can market better for our next one.

Roost Concepts

Jan 04, 2026  on Shopify

Initial setup was super easy, and Hassan reached out to double check everything was working as expected. It is too early to see the entire workflow but the control on preorders is great. You can customize the button, colors, and easily see and control all the "ships by" dates. Much better than the previous preoder app we used.

AT LLC

Jan 04, 2026  on Shopify

Just installed and so far so good! It already lead to 4 sales in the first hour of restocking a product. Noticed 2 different bugs that weren't displaying things correctly but I talked to Hassan with their customer service through the STOQ chat and everything was working again as expected in less than 20 minutes.

BaeBeauty

Jan 03, 2026  on Shopify

Shashi was amazing! My website wasn't showing the preorder on the product and he helped me with screenshots and was very patient and got to the root of the issue. They offer a free preorder so if things don't work out it was free. If things do work out you can upgrade with more benefits and I feel like that's fair and helpful for businesses just starting out. I am still getting to know the app but so far everything has been what I was looking for!

MotoTote

Jan 02, 2026  on Shopify

Works as described. Easy implementation. Great service. Had a small issue with our theme settings that they fixed in a few minutes!

backPAC

Jan 02, 2026  on Shopify

This app is great and the support is top notch! Some of the pre-order integrations weren't available in a Featured Product page for my theme and Arnab at STOQ was able to get it added and working in less than an hour!

Chari Candle Co.

Dec 31, 2025  on Shopify

Customer service is quick and professional! Hassan addressed my concerns promptly and allowed me to continue operations in my store without any barriers.

Blessa

Dec 31, 2025  on Shopify

I’ve had a great experience with STOQ as a back-in-stock notification app. The setup is extremely simple and intuitive, even for non-technical users, and it integrates smoothly with my store. A special mention goes to Paul from the support team, who was incredibly helpful and responsive. He assisted me with customizing and fine-tuning the banner placement and appearance, making sure everything matched my store’s layout and branding perfectly. Overall, STOQ is a reliable and well-designed solution for back-in-stock notifications, backed by a support team that truly cares about flexibility and customer needs. Highly recommended.

Belka

Dec 31, 2025  on Shopify

This app is truly excellent. The setup process is very easy, the interface looks great, and everything runs extremely smoothly. Most importantly, the real-time chat support resolves any issues immediately. My support agent was 'kjutheja', and they responded right away with clear and very detailed explanations. Highly recommended.

NATUREHUNT

Dec 31, 2025  on Shopify

Einfache Bedienung, kostengünstig und der Support hat mir in den letzten 2 Jahren immer innerhalb von 5 Minuten mein Problem behoben :)

Stick it to Ye

Dec 29, 2025  on Shopify

hassan helped me greatly at midnight today advised me on all the steps and made sure i had everything i needed

For Good Farms

Dec 29, 2025  on Shopify

This app is a game changer for our very small produce business. Allowing customers to place preorders and then pay on pickup is so smooth and helpful for us. In addition the live customer support is outstanding. Well worth the cost!

Fast Industries

Dec 28, 2025  on Shopify

We’ve been using Stoq and have been really impressed with how clean and intuitive the platform is. The interface is straightforward, fast, and easy to work with — no unnecessary clutter, just tools that work as expected. Setup was simple, everything integrated smoothly, and the overall experience feels well thought out from a user perspective. Performance has been reliable, and it does exactly what it promises without headaches. If you’re looking for a well-designed, dependable solution that doesn’t overcomplicate things, Stoq is definitely worth considering.

Chic Sips

Dec 26, 2025  on Shopify

Thrilled with the support I received from the team at STOQ. Speedy, helpful and fixed the problems I had with no fuss. Thank you!

Gerard Cosmetics

Dec 24, 2025  on Shopify

Excellent support!! This app is pretty easy to use but I needed help setting up and changing a few things. Hassan helped me and he was phenomenal- friendly too. There are so many options for preorders you can pretty much set it up any way you want and it's fairly self explanatory. Later, I had an issue with how the orders were feeding to our shipping software. Vishu helped me. It was not easy to figure out but he stuck with me until we got it fixed. It's Christmas Eve so very thankful for the quick and friendly support.

FOL

Dec 24, 2025  on Shopify

great app I really like especially the function that this will send the restock mail automatically when the item is restocked.

Dermalogica Malaysia

Dec 24, 2025  on Shopify

Very clean and user-friendly preorder setup. Most of the features meet our expectations perfectly. Whenever there’s an issue or adjustment needed, the customer service team responds promptly and resolves it quickly. An excellent app with great support and service overall !!!

Sculpted

Dec 23, 2025  on Shopify

STOQ is a fantastic preorder app — clean, reliable, and exactly what we needed to manage demand properly. But what truly sets this app apart is the support. We ran into some technical issues during setup, and every single one was resolved quickly and thoroughly. Sneha, our customer support representative, was hands down the most professional and knowledgeable support person I’ve ever worked with across any app or developer team. She showed an incredible level of care, patience, and technical skill — not just fixing the issue, but making sure everything was fully understood and working exactly as intended. You can tell there’s real expertise behind the product, not just surface-level support. If you’re considering a preorder app, STOQ isn’t just great software — it’s backed by a team that genuinely cares and knows what they’re doing. Highly recommend.

MafiArtes

Dec 23, 2025  on Shopify

Muito rápidos a responder. Fizeram as alterações pedidas. Aplicação muito simples de configurar

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