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Customer reviews: Sami B2B Lock,Password Protect

Develop by samita.io

Reviews (711)

Overall rating
5

What Merchants Think

Merchants using "Sami B2B Lock, Password Protect" generally express high satisfaction with the app. They value its user-friendly design and powerful features, which make it suitable for customizing access to website areas for specific user groups, like B2B clients. The app has been particularly well-received for being free, offering capabilities often found in paid alternatives. Consistent praise is directed at the customer support team for their responsiveness and ability to solve issues quickly, often going above and beyond to meet specific needs.

Key Strengths

  • Offers comprehensive password protection and access restriction features for managing B2B and B2C client access.
  • Provides excellent customer support noted for being responsive, attentive, and proactive in resolving issues.
  • User-friendly and easy to install and configure, even for merchants not well-versed in coding.
  • Offers extensive customization options, including integration with existing app themes.
  • Remarkably delivers these robust features for free.

Common Concerns

  • Some users would prefer more built-in customization options without needing to contact support.
  • The time zone differences may cause minor delays in support response for some users, although support is overall responsive.
  • Occasional integration issues with specific themes, although these are quickly resolved by support.
  • Documentation and app interface could be enhanced to reduce reliance on support for basic adjustments.

Final Thoughts

"Sami B2B Lock, Password Protect" is highly recommended for merchants looking to impose secure access on their web pages. The app's combination of powerful features, simplicity, and exceptional customer service offers significant value, especially for a free service. Despite minor concerns primarily related to customization, the app remains a top choice for those needing a reliable and efficient solution for managing customer access on their website.

Steelspan Storage Systems

May 29, 2025  on Shopify

Works flawlessly and Haley provided amazing customer service every time we needed assistance. Highly recommend!

Brains Aesthetics

May 28, 2025  on Shopify

We need to lock a specific collection and Sami works perfectly for our business. More importantly, live chat service responded to my customisation request within minutes and completed my request within 30 minutes. It's totally exceeded my expectations.

ROHO RAFIKI® LIMITED

May 21, 2025  on Shopify

I wanted to like SamiB2B, but unfortunately was told my requirements were "impossible". I wanted to lock a community page, and have access by paying customers - who have a tag on their customer account. I contacted them for support. They only responded when I jumped on chat the next day. They seemed confused when I queried why it was impossible as surely for security, limiting access to specific customers is usual. They responded with the app is "basic". I need better guarantees than this, so looking elsewhere. Disappointing :/

SAVOY & CO.

May 20, 2025  on Shopify

I needed to add a lock to the VIP section of my site, and this app worked perfectly. The support team also helped me replace the default lock image and did so very quickly. I truly appreciate their excellent customer service as it’s rare to find that kind of responsiveness these days.

MyMachineWorld

May 19, 2025  on Shopify

I'm setting up preview pages for products and needed a quick solution to share with suppliers while preventing potential customers from purchasing before the launch. Sami handled it effortlessly! Haley, one of the representatives, was super helpful in updating the lock page theme to match my overall design. They even created a custom lock for collection pages, ensuring products stay hidden with a matching placeholder in their place.

The Pure Light Company

May 16, 2025  on Shopify

This app and the suite of apps available from Sami are tailored to meet the specific needs of e-commerce store owners, providing cost-effective solutions to our functional requirements. I can’t explain why Sami offers these exceptional features, as compared to other apps that typically charge between $30 and $40 per month for comparable functionalities. As an online all-natural fragrance company that operates both D2C and B2B, we typically process between 20 to 70 orders per day for clients and customers with varying pricing and shipping rates. We aspire to have our inventory management consolidated across a single platform, irrespective of whether the order is a wholesale transaction, a direct-to-consumer sale, or a private label client. Sami enables us to achieve this seamless integration. We extend our sincere gratitude to Sami and a special acknowledgment to Haley, whose exceptional contributions have been invaluable.

Suomibox

May 16, 2025  on Shopify

The support from the Sami B2B Lock team was incredibly helpful and responsive. They handled my inquiries quickly and thoroughly, and the app is now working exactly as I intended. I highly recommend this app to anyone running a B2B store. It's a solid solution backed by great support!

Trefir Wholesale

May 16, 2025  on Shopify

Haley and the rest of the team were very fast in responding to my issues. I like the app and it has all the basic features needed for me. I would like it if there is a little more filteration options for different things for example locking prices in general, but allowing a few to appear on the home page where visitors can get an idea of the prices. It would also be nice if the forms had more visually pleasing fields that I can choose from by default. They do have some options, but having more would be nice.

Probiotic.co.uk

May 14, 2025  on Shopify

Super easy product to use - Haley in support helped super fast and we are delighted with it at probiotic.co.uk thanks guys

Rachel Comey

May 14, 2025  on Shopify

The app is very easy to setup and their team is quick to respond with any assistance or changes we want to make. I only wish we had more control over the visual settings within the app so we didn't have to reach out to support to help.Thank you!

Jewellery Services

May 13, 2025  on Shopify

Very nice app and the support is fantastic, super quick and easy to deal with. Would highly recommend.

HENGE

May 12, 2025  on Shopify

"The customer support is outstanding — incredibly fast and helpful. I can't believe this level of quality is free. One of the best apps we've used so far."

Bursa Plantelor

May 12, 2025  on Shopify

Great support! The customer service team quickly helped me troubleshoot some issues, and everything is working perfectly now. Highly recommend!

Paws for a Future

May 09, 2025  on Shopify

So far, it has done everything I need it to. I used the help feature to edit my lock page and they were able to customize it to my theme very smoothly and quickly!

Bloodknotcollective

May 07, 2025  on Shopify

This app works great for locking specific collections. The support team is very helpful and responsive! They helped with troubleshooting and matching the design to our website theme. Highly recommend!

KTX Home

May 07, 2025  on Shopify

I just started using this app and it seems to be working well. I was having a hard time setting it up correctly (user error) and customer support took care of the problem in a couple of minutes.

Christina Sadler Art

May 07, 2025  on Shopify

Asked for support to change their lock image and it was done really quickly and speedily. Not used the system for long but it looks like exactly what I need.

Ash Harrier

May 05, 2025  on Shopify

Couldn't get it working myself despite following instructions, but the support team was great and fixed it for me quickly. :) Now it works beautifully! Thanks for your help.

Sparkle & Co.

May 05, 2025  on Shopify

Just started using this app. So far looks like exactly what I need. Had one small issue which the support team addressed straight away.

Reiko Design House

May 04, 2025  on Shopify

Easy install and support - I haven't set up my collections lock yet - but it appears to be quite straight forward!

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