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Customer reviews: Sami B2B Lock,Password Protect

Develop by Shopify

Reviews (866)

Overall rating
4.9

What Merchants Think

Merchants using "Sami B2B Lock, Password Protect" generally express high satisfaction with the app. They value its user-friendly design and powerful features, which make it suitable for customizing access to website areas for specific user groups, like B2B clients. The app has been particularly well-received for being free, offering capabilities often found in paid alternatives. Consistent praise is directed at the customer support team for their responsiveness and ability to solve issues quickly, often going above and beyond to meet specific needs.

Key Strengths

  • Offers comprehensive password protection and access restriction features for managing B2B and B2C client access.
  • Provides excellent customer support noted for being responsive, attentive, and proactive in resolving issues.
  • User-friendly and easy to install and configure, even for merchants not well-versed in coding.
  • Offers extensive customization options, including integration with existing app themes.
  • Remarkably delivers these robust features for free.

Common Concerns

  • Some users would prefer more built-in customization options without needing to contact support.
  • The time zone differences may cause minor delays in support response for some users, although support is overall responsive.
  • Occasional integration issues with specific themes, although these are quickly resolved by support.
  • Documentation and app interface could be enhanced to reduce reliance on support for basic adjustments.

Final Thoughts

"Sami B2B Lock, Password Protect" is highly recommended for merchants looking to impose secure access on their web pages. The app's combination of powerful features, simplicity, and exceptional customer service offers significant value, especially for a free service. Despite minor concerns primarily related to customization, the app remains a top choice for those needing a reliable and efficient solution for managing customer access on their website.

Lolita Collective

Dec 29, 2025  on Shopify

We've used this app for a couple of event launches through shopify and it's so easy to work with. Customer Support is very helpful and quick to respond - even though time zone differences. Lyla was very prompt and thorough in helping me!

The Whimsical Repose

Dec 22, 2025  on Shopify

I just migrated to Shopify and my experience thus far with this app was grea. Tech support was prompt and super helpful, I recommended to do it myself and they sent me the code and a video walk through so I could learn to do it myself. It was fast and fuss free!

SUA ALTEZZA

Dec 17, 2025  on Shopify

Easy setup. The app works exactly as needed! Great team that works quickly to resolve any issues, even when they're on your end lol.

Fortune Five Co.

Dec 15, 2025  on Shopify

Experience so far was great, east to use and customer service expert are right there if you need help.

A Coffee Called Folks

Dec 11, 2025  on Shopify

We’ve been using the Sami B2B app for almost a year and love it. It’s easy to use and has been a great tool for introducing our new products. Highly recommend!

S&F Gaskets, LLC

Dec 08, 2025  on Shopify

Lyla was swift with her response and helped me fix my issues in seconds. I appreciate the responsive customer service!

Aura Glow Wellness

Dec 08, 2025  on Shopify

Very happy with the app! It's been amazing for my business and I really appreciate the fast customer service too. Thank you guys - 100% recommend for any eCommerce business.

Contra Footwear

Dec 05, 2025  on Shopify

Great app, as well as it works well with their other apps! Support is prompt and timely, and allows us to build out a wholesale platform within our D2C site, allowing us immense flexibility to serve both customer types.

Zulu Foxtrot Designs LLC

Nov 28, 2025  on Shopify

The initial setup, which includes having to message their support is a bit off putting, but the app does exactly what I need it to do. Once set up it is easy to use. Very user friendly. I would have taken a star away for having to reach out to support to activate features, but Joanna was so helpful and easy to deal with, it was a breeze.

Flux Concept Store

Nov 25, 2025  on Shopify

Muy atentos y rápidos en la respuesta ante cualquier consulta. La aplicación es sencilla y funciona estupendamente

cuchy.es

Nov 21, 2025  on Shopify

Muy buena experiencia, me ayudaron con la configuración y la verdad es que funcionó bastante bien. La recomiendo

River Kitchen Company

Nov 19, 2025  on Shopify

Amazing experience with this app. Support is top notch! Haley helped me get this up and running and even helped me with some custom configuration all on the free plan. Highly recommend!

Kiss My Acid Goodbye

Nov 19, 2025  on Shopify

The app works as expected. I did have some initial issues getting it setup and opened a service request through their chat and to my surprise they were super fast at getting back to me and Haley was great! She jumped in on the back-end and changed some settings for me and then waited until I verified it was all set up properly. Even after we were done, she came back again to make sure it was still working correctly and I really appreciated that! Thank you again!

Agriwash

Nov 14, 2025  on Shopify

Atención al cliente de 10. Haley me atendió con muchísima amabilidad y solucionó mi problema en breve. La recomiendo

Deja Marc Australia HQ

Nov 14, 2025  on Shopify

I cannot recommend Sami B2B Lock enough, and a huge special mention goes to Haley, who has genuinely delivered one of the best customer service experiences I’ve ever had on Shopify. Haley and the development team went above and beyond in every single way. We needed a fully customised, password-protected landing page for our exclusive Black Friday VIP sale (something extremely specific, detailed, and time-sensitive) and they absolutely nailed it. From custom layouts to pixel-perfect edits (even down to the tiniest font-size adjustments!), the developers were phenomenal. Every request was met with care, precision, and unbelievable turnaround times. It genuinely felt like a personalised, white-glove service from start to finish. The final result is exactly what we envisioned, beautifully designed, seamless, and perfectly aligned with our brand. I am so, so, so grateful for the support, patience, and dedication that Haley showed throughout the entire process. If you're considering Sami B2B Lock, do it. Truly a 5-star experience across the board, and I couldn’t recommend them more highly!

The Chandelier

Nov 12, 2025  on Shopify

Excellent support! I wanted to customize my lock page, the team's response was quick and professional. I was able to change my lock page within minutes! This app has a wonderful support team!

Millercare

Nov 12, 2025  on Shopify

Had to contact support as we were having a few minor issues, due to our theme. Very responsive and helpful. Thank you Joanna and Hayley

ILMLAB

Nov 10, 2025  on Shopify

One of the best apps and support I have seen so far from an app based company on shopify. quick easy and always willing to help.

Scented Symphony

Nov 05, 2025  on Shopify

So good to create VIP early access. And it is user friendly; no headaches. Customer service is good; readily attend to your queries.

The Keratin Hair Bar NZ

Nov 04, 2025  on Shopify

Simple solution to our problem with having a very small number of wholesale-only products. This enabled us to hide the prices on one collection without too much hassle.

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