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Customer reviews: Sami B2B Lock,Password Protect

Develop by samita.io

Reviews (673)

Overall rating
4.9

What Merchants Think

Merchants using "Sami B2B Lock, Password Protect" generally express high satisfaction with the app. They value its user-friendly design and powerful features, which make it suitable for customizing access to website areas for specific user groups, like B2B clients. The app has been particularly well-received for being free, offering capabilities often found in paid alternatives. Consistent praise is directed at the customer support team for their responsiveness and ability to solve issues quickly, often going above and beyond to meet specific needs.

Key Strengths

  • Offers comprehensive password protection and access restriction features for managing B2B and B2C client access.
  • Provides excellent customer support noted for being responsive, attentive, and proactive in resolving issues.
  • User-friendly and easy to install and configure, even for merchants not well-versed in coding.
  • Offers extensive customization options, including integration with existing app themes.
  • Remarkably delivers these robust features for free.

Common Concerns

  • Some users would prefer more built-in customization options without needing to contact support.
  • The time zone differences may cause minor delays in support response for some users, although support is overall responsive.
  • Occasional integration issues with specific themes, although these are quickly resolved by support.
  • Documentation and app interface could be enhanced to reduce reliance on support for basic adjustments.

Final Thoughts

"Sami B2B Lock, Password Protect" is highly recommended for merchants looking to impose secure access on their web pages. The app's combination of powerful features, simplicity, and exceptional customer service offers significant value, especially for a free service. Despite minor concerns primarily related to customization, the app remains a top choice for those needing a reliable and efficient solution for managing customer access on their website.

TCGMart Express

Jun 10, 2025  on Shopify

We use this app to set a passcode on our product pages when we sell to specific buyers. It's very easy to set up and unlock quickly. It's a very easy to use app and we highly recommend it to everyone.

Vented Apparel

Jun 10, 2025  on Shopify

Great experience with Haley, super quick replies and completed my image changes perfectly, and within 5 minutes!

Zebraway

Jun 09, 2025  on Shopify

This app is great not only for B2B, but also for B2C like me, because it allows me to create even more unique experiences for my customers. For example, I can easily offer exclusive early access to new product launches to select customers only, without having to shut down the entire site. And much more, including a great support team that responds quickly and helps me fine-tune some details to my needs.

Twin Peaks Coffee Roasters

Jun 09, 2025  on Shopify

Really great service from the team at Sami B2B team. I was helped by Haley who very quickly was able to make the changes I needed to make. Very happy with the support. Thanks Haley!

BMF Effects

Jun 07, 2025  on Shopify

App did exactly what I needed, and the support team was wonderful. i needed the lock screen customized, and they had it done in no time!

GForever

Jun 05, 2025  on Shopify

This is a pretty neat app for Shopify. Shopify lacks such an important feature where if you have some products on pre-order, you don't want the public access to them but perhaps a certain customer group such as VIP members. The Sami B2B Lock, Password Protect app is the great alternative solution. While there is one item I wish they could address would be to allow the locked product's placeholder to be clickable for the user to access the locked page. But as a workaround, I'll include the link to the protected product in an e-mail and share the password to the customer group. Haley from Samita is awesome! She went above and beyond to customize the app to match my theme's fonts and colors and replaced the standard lock image, with one that matches my products. Many thanks to Haley and cheers to the Samita support team! Shopify needs talent like Haley!

Imagine Vinyl

Jun 03, 2025  on Shopify

Amazing free app. Allows me the ability to create wholesale a secret pricing. Easy to set up and when I reached out to support they responded in seconds.

Retainer Fresh

Jun 03, 2025  on Shopify

Great assistance from Haley today, anytime you need any support the team are quick to jump on and assist really good app & team!

My Store

May 30, 2025  on Shopify

Very useful app and easy to use. When I needed help with the settings, the support team responded quickly and resolved the issue right away. I highly recommend it.

Heal Supplement

May 29, 2025  on Shopify

Sami Wholesale Lock has been a game-changer for our Shopify store. We needed a simple, reliable way to hide certain products and pricing from customers while giving exclusive access to our member clients — and this app delivers exactly that. The interface is user-friendly, and setup was surprisingly fast. We were able to create locked collections and restrict visibility based on customer tags without needing to write any custom code. It integrates seamlessly with our theme, and the locks work perfectly across both desktop and mobile. What really sets Sami apart is their support team — they’re incredibly responsive and helpful. When we had a small issue with our theme, their team jumped in and resolved it within hours.

Steelspan Storage Systems

May 29, 2025  on Shopify

Works flawlessly and Haley provided amazing customer service every time we needed assistance. Highly recommend!

Brains Aesthetics

May 28, 2025  on Shopify

We need to lock a specific collection and Sami works perfectly for our business. More importantly, live chat service responded to my customisation request within minutes and completed my request within 30 minutes. It's totally exceeded my expectations.

ROHO RAFIKI® LIMITED

May 21, 2025  on Shopify

I wanted to like SamiB2B, but unfortunately was told my requirements were "impossible". I wanted to lock a community page, and have access by paying customers - who have a tag on their customer account. I contacted them for support. They only responded when I jumped on chat the next day. They seemed confused when I queried why it was impossible as surely for security, limiting access to specific customers is usual. They responded with the app is "basic". I need better guarantees than this, so looking elsewhere. Disappointing :/

SAVOY & CO.

May 20, 2025  on Shopify

I needed to add a lock to the VIP section of my site, and this app worked perfectly. The support team also helped me replace the default lock image and did so very quickly. I truly appreciate their excellent customer service as it’s rare to find that kind of responsiveness these days.

MyMachineWorld

May 19, 2025  on Shopify

I'm setting up preview pages for products and needed a quick solution to share with suppliers while preventing potential customers from purchasing before the launch. Sami handled it effortlessly! Haley, one of the representatives, was super helpful in updating the lock page theme to match my overall design. They even created a custom lock for collection pages, ensuring products stay hidden with a matching placeholder in their place.

The Pure Light Company

May 16, 2025  on Shopify

This app and the suite of apps available from Sami are tailored to meet the specific needs of e-commerce store owners, providing cost-effective solutions to our functional requirements. I can’t explain why Sami offers these exceptional features, as compared to other apps that typically charge between $30 and $40 per month for comparable functionalities. As an online all-natural fragrance company that operates both D2C and B2B, we typically process between 20 to 70 orders per day for clients and customers with varying pricing and shipping rates. We aspire to have our inventory management consolidated across a single platform, irrespective of whether the order is a wholesale transaction, a direct-to-consumer sale, or a private label client. Sami enables us to achieve this seamless integration. We extend our sincere gratitude to Sami and a special acknowledgment to Haley, whose exceptional contributions have been invaluable.

Suomibox

May 16, 2025  on Shopify

The support from the Sami B2B Lock team was incredibly helpful and responsive. They handled my inquiries quickly and thoroughly, and the app is now working exactly as I intended. I highly recommend this app to anyone running a B2B store. It's a solid solution backed by great support!

Trefir Wholesale

May 16, 2025  on Shopify

Haley and the rest of the team were very fast in responding to my issues. I like the app and it has all the basic features needed for me. I would like it if there is a little more filteration options for different things for example locking prices in general, but allowing a few to appear on the home page where visitors can get an idea of the prices. It would also be nice if the forms had more visually pleasing fields that I can choose from by default. They do have some options, but having more would be nice.

Probiotic.co.uk

May 14, 2025  on Shopify

Super easy product to use - Haley in support helped super fast and we are delighted with it at probiotic.co.uk thanks guys

Rachel Comey

May 14, 2025  on Shopify

The app is very easy to setup and their team is quick to respond with any assistance or changes we want to make. I only wish we had more control over the visual settings within the app so we didn't have to reach out to support to help.Thank you!

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