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Customer reviews: Sami B2B Lock,Password Protect

Develop by Shopify

Reviews (801)

Overall rating
4.9

What Merchants Think

Merchants using "Sami B2B Lock, Password Protect" generally express high satisfaction with the app. They value its user-friendly design and powerful features, which make it suitable for customizing access to website areas for specific user groups, like B2B clients. The app has been particularly well-received for being free, offering capabilities often found in paid alternatives. Consistent praise is directed at the customer support team for their responsiveness and ability to solve issues quickly, often going above and beyond to meet specific needs.

Key Strengths

  • Offers comprehensive password protection and access restriction features for managing B2B and B2C client access.
  • Provides excellent customer support noted for being responsive, attentive, and proactive in resolving issues.
  • User-friendly and easy to install and configure, even for merchants not well-versed in coding.
  • Offers extensive customization options, including integration with existing app themes.
  • Remarkably delivers these robust features for free.

Common Concerns

  • Some users would prefer more built-in customization options without needing to contact support.
  • The time zone differences may cause minor delays in support response for some users, although support is overall responsive.
  • Occasional integration issues with specific themes, although these are quickly resolved by support.
  • Documentation and app interface could be enhanced to reduce reliance on support for basic adjustments.

Final Thoughts

"Sami B2B Lock, Password Protect" is highly recommended for merchants looking to impose secure access on their web pages. The app's combination of powerful features, simplicity, and exceptional customer service offers significant value, especially for a free service. Despite minor concerns primarily related to customization, the app remains a top choice for those needing a reliable and efficient solution for managing customer access on their website.

Harron Custom Guitars

Oct 24, 2025  on Shopify

Hayley has been a tremendous help setting up my locks for various pages and content throughout my website! Now I can supply my customers with important information! Thanks so much!

DSGN8 LLC

Oct 23, 2025  on Shopify

Needed help getting started with the app and was completed in less than a minute. Excellent customer service right off the bat!

MINERVA PROFILI

Oct 23, 2025  on Shopify

I’ve been using this app and I’m really impressed by how well it works. It’s fast, easy to use, and does exactly what I need. The design is clean and intuitive. What I appreciate most is the support team — they’re quick to respond and always helpful.

My Store

Oct 18, 2025  on Shopify

I rarely leave reviews, but I feel I have to warn other merchants about this app. After installing Sami B2B Lock, my store layout and functions became a total mess. Pages that used to load perfectly suddenly started breaking — some were locked incorrectly, and others that should have been private became visible to everyone. Even worse, the app interfered with my theme code and scripts, which caused several of my custom features to stop working. It took me hours to figure out that this app was the cause of the problems. When I uninstalled it, it left behind a lot of messy code and settings that I had to clean up manually. Because of this, my store looked broken for hours, and I lost both traffic and sales. The support team was slow to respond and didn’t provide any real solution — they just kept saying “we’re looking into it.” This app might sound useful in theory, but in practice, it’s unstable and poorly developed. I strongly advise others to stay away from this app unless you want to risk your store’s functionality and reputation.

Pretty Lavish

Oct 17, 2025  on Shopify

The support team is fantastic (Thank you Haley), they replied really quickly and actioned all the design customisations we asked. We were having trouble adding the lock to a landing page, but their dev team stepped in and fixed the problem really efficiently!

Golden Turmeric

Oct 16, 2025  on Shopify

Excellent service and communication, spoke through the functionality in detail and all seems to work perfectly, thanks Hayley!

Angra Wine & Spirit

Oct 16, 2025  on Shopify

Great app and customer support is efficient and amazing. They reply immediately and help you with everything you need. Good job!

Chalkd Apparel

Oct 15, 2025  on Shopify

Even on a free plan, their support team doesn’t hesitate to help. Thank you for your patience and assistance, Lyla!

iNKMe Stitch & Printz

Oct 14, 2025  on Shopify

Haley was great and patient. She helped me resolve all of my concerns and questions with installing the app.

Shark Ninja Malaysia

Oct 13, 2025  on Shopify

I found this Sami app through a shopify forum when researching on how to restrict product page to be accessible from external and only works with pass key. The support was very helpful and the development team swift on helping us doing the adjustment on the app. I hope that some of the items can be fully customized from app backend in the future.

Object & Dawn

Oct 09, 2025  on Shopify

Just started using it but it is a simple and functioning solution to limit access to products and collections. Customer service is prompt and very helpful.

byClou

Oct 07, 2025  on Shopify

Zu gut um wahr zu sein. Kostenlos und perfekter Service. Löst Probleme teilweise in Minuten und alle sind sehr freundlich. Kann nur positives berichten. Danke!

Santa Claus and the Lost Heartfire - Official Storefront

Oct 02, 2025  on Shopify

The Sami B2B app helps separate my retail customers from my wholesale customers. The support was super responsive and fixed my issue immediately.

French Truck Coffee

Oct 01, 2025  on Shopify

Hides how to keep your profile free and requires you speak with someone to access all the free features. But you can do that through a quick chat and its fairly easy. Customer service was very friendly and helpful.

UR-LEGENDS SHOP

Oct 01, 2025  on Shopify

Excellent customer service, swift response time when I needed a hand setting up a product lock and customising it.

movinginsilence.cc

Oct 01, 2025  on Shopify

I’m very satisfied so far. The setup was straight forwards and I only ran into a few bumps that were easy to manage. It surprisingly works well with my theme and was simple to link. The support team was fast and dedicated! S/o Haley for the help!

etherwanshop

Sep 29, 2025  on Shopify

Customer support from Haley was very helpful, even when I was trying to install this app over the weekend, while they were closed to meet a Monday morning deadline. She patiently helped me get it up and running. Thank you so much!

SwirliNyx

Sep 26, 2025  on Shopify

The app was simple to use and did exactly what I needed it to do (lock a collection with a password). I needed some help from customer service who helped me straight away with a solution. Great app, I would recommend!

Feelings Found

Sep 25, 2025  on Shopify

Really great, easy to use app! We're using it for an exclusive webinar for a subset of our customer base, and we will definitely be using it in the future for other needs. Also Haley was extremely helpful in helping us with questions we had.

Furniture Drop

Sep 24, 2025  on Shopify

Haley is the best! Super responsive and helpful; had some difficulty and needed clarification and Haley had it resolved quickly.

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