Reviews: Sami B2B Lock,Password Protect

Customer reviews: Sami B2B Lock,Password Protect

Reviews (535)

Overall rating

5

374
4

12
3
2
1

1

What Merchants Think

Merchants using "Sami B2B Lock, Password Protect" generally express high satisfaction with the app. They value its user-friendly design and powerful features, which make it suitable for customizing access to website areas for specific user groups, like B2B clients. The app has been particularly well-received for being free, offering capabilities often found in paid alternatives. Consistent praise is directed at the customer support team for their responsiveness and ability to solve issues quickly, often going above and beyond to meet specific needs.

Key Strengths

Offers comprehensive password protection and access restriction features for managing B2B and B2C client access.
Provides excellent customer support noted for being responsive, attentive, and proactive in resolving issues.
User-friendly and easy to install and configure, even for merchants not well-versed in coding.
Offers extensive customization options, including integration with existing app themes.
Remarkably delivers these robust features for free.

Common Concerns

Some users would prefer more built-in customization options without needing to contact support.
The time zone differences may cause minor delays in support response for some users, although support is overall responsive.
Occasional integration issues with specific themes, although these are quickly resolved by support.
Documentation and app interface could be enhanced to reduce reliance on support for basic adjustments.

Final Thoughts

"Sami B2B Lock, Password Protect" is highly recommended for merchants looking to impose secure access on their web pages. The app's combination of powerful features, simplicity, and exceptional customer service offers significant value, especially for a free service. Despite minor concerns primarily related to customization, the app remains a top choice for those needing a reliable and efficient solution for managing customer access on their website.

DD-Scientific

Jan 30, 2025 on Shopify

Good product. Works well. Support could be better.

Visualchurch

Dec 04, 2024 on Shopify

The help was good, even though I couldn't get the feature I wanted, but the guy who helped me was very nice.

HibaHuda

Dec 03, 2024 on Shopify

I haven't used the app "live" yet, but my experience with the set up has been pretty great: Customer support is friendly and can do a lot of customization for you! The reason I didn't give full stars is that I feel it is excessive to need customer support's help for even some simple customizations like removing the lock image or the "powered by" footer, etc. It would be great if simple things like that can be done without needing customer support. Otherwise, so far despite some problems in the app's default set-up, the customer service was able to fix things for me so great app!

Simz Werkz

Nov 14, 2024 on Shopify

Support was swift and efficient; looking forward to developing more projects with the support of this app.

Kurikijapan

Nov 13, 2024 on Shopify

The team is highly responsive and works quickly to implement a modification we need.

AcetoTail

Oct 31, 2024 on Shopify

Quick service

BuddyDrops

Oct 28, 2024 on Shopify

The app works great, easily does what it is supposed to. I wish it had more customer capabilities to edit the overall look but the customer service is so great that they make every effort to give you the look you want. The time difference adds a bit of a challenge for edits but again, the customer service goes over and beyond to help that I cannot complain. Highly recommend this lock app over others and I have tried 5 or more.

Renovó

Oct 27, 2024 on Shopify

Sami support has been very helpful in fixing backend problems with my business. They took care of the problem for me right away.

SafetyDistribution

Oct 14, 2024 on Shopify

L'app funziona molto bene, semplice e intuitiva. L'assistenza è pronta ad aiutarti e risponde in poco tempo

Antonides

Oct 02, 2024 on Shopify

This is the app I was looking for my B2C / B2B store. - Great support with fast responses - Great functionalities

Jaida Munoz Studio

Oct 01, 2024 on Shopify

this is a free app that allows me to restrict access to certain pages of my website via password and that’s exactly what I was looking for! I haven’t used the feature live yet with customers but have tested it out for myself and it seems to be a very functional app overall. At first I found it difficult to reach the support team via chat but since then have been able to stay in contact to make customizations and have found the team to be very accommodating of my requests!

Colleen Fletcher

Sep 12, 2024 on Shopify

Good app. does what it says, good tech support