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Customer reviews: Sami B2B Lock,Password Protect

Develop by Shopify

Reviews (895)

Overall rating
4.9

What Merchants Think

Merchants using "Sami B2B Lock, Password Protect" generally express high satisfaction with the app. They value its user-friendly design and powerful features, which make it suitable for customizing access to website areas for specific user groups, like B2B clients. The app has been particularly well-received for being free, offering capabilities often found in paid alternatives. Consistent praise is directed at the customer support team for their responsiveness and ability to solve issues quickly, often going above and beyond to meet specific needs.

Key Strengths

  • Offers comprehensive password protection and access restriction features for managing B2B and B2C client access.
  • Provides excellent customer support noted for being responsive, attentive, and proactive in resolving issues.
  • User-friendly and easy to install and configure, even for merchants not well-versed in coding.
  • Offers extensive customization options, including integration with existing app themes.
  • Remarkably delivers these robust features for free.

Common Concerns

  • Some users would prefer more built-in customization options without needing to contact support.
  • The time zone differences may cause minor delays in support response for some users, although support is overall responsive.
  • Occasional integration issues with specific themes, although these are quickly resolved by support.
  • Documentation and app interface could be enhanced to reduce reliance on support for basic adjustments.

Final Thoughts

"Sami B2B Lock, Password Protect" is highly recommended for merchants looking to impose secure access on their web pages. The app's combination of powerful features, simplicity, and exceptional customer service offers significant value, especially for a free service. Despite minor concerns primarily related to customization, the app remains a top choice for those needing a reliable and efficient solution for managing customer access on their website.

FSE Global

Feb 02, 2026  on Shopify

Excellent, fast response from this developer. Highly recommended.

VISTAL VISION / Polaroid 公式ショップ

Jan 30, 2026  on Shopify

The issue was successfully resolved. The support team guided me through the process and helped resolve everything until the end. At first, I was a bit unsure since the support was via chat, but the issue was handled properly and resolved smoothly. Thank you very much for the great support.

Psilly Nonsense

Jan 27, 2026  on Shopify

Customer service is EXCELLENT! They are so easy to communicate with via chat, and they even sent loom video to help with troubleshooting!

Valentetrade

Jan 27, 2026  on Shopify

muy intuitiva y fácil de usar, se puede personalizar todo. muy recomendada.

JUAN AVELLANEDA x SEEIOU

Jan 26, 2026  on Shopify

FurnitureFM.com

Jan 22, 2026  on Shopify

First Time used. Met Hazel. Ask a specific help. She resolved the query less than a minute. Fully 100% Satisfied. Life time furniture discounts for her in furniturefm.com. Discount reference: Onic Imran

Ravenwood Hollow

Jan 21, 2026  on Shopify

So far so good, customer service was great and got back to me quickly.

BA111OD

Jan 19, 2026  on Shopify

Just installed the app and was able to implement what as add to cart lock in 5 minutes thanks to the fast and effective support of Hazel from the team !

When Stars Align Studio

Jan 15, 2026  on Shopify

Hayley were very effective and patient in customizing my css! Thanks!

Quiet Storm Kreationz

Jan 13, 2026  on Shopify

The support was excellent. I had to have help during the setup process and Haley was Awesome. She was super friendly ,communitive and very patient the whole time. She assured I had all questions answered and stay online until I was able to test everything to make sure it was working correctly. Kudos to you Haley!!!

ThyVirtue

Jan 12, 2026  on Shopify

The customer service provided was the best one I ever had. Lyla was very kind. And the use of the 1 free lock is a great way to give it a try.

Crm Trading LTD

Jan 12, 2026  on Shopify

Great speedy response with direct answers.

Untitled Artworks™

Jan 12, 2026  on Shopify

Freaking good! Support team helped solve issues of setting in 30 mins. Haley is the best!

emmi-nail

Jan 09, 2026  on Shopify

Thank you very much Hazel - Support hat die Änderungswünsche umgehend umgesetzt.

VIVA CURVY

Jan 09, 2026  on Shopify

The BEACH BARK®Brittle Company

Jan 08, 2026  on Shopify

Haley was patient and fully understood my challenge. She had my problem handled in under 5 minutes! Big Mahalos!

Karale.lt - profesionali kosmetika veidui, kūnui, plaukams

Jan 07, 2026  on Shopify

The help I got was very fast and professional. I really enjoy the app. Thank You.

Doughp Cookie Dough

Jan 06, 2026  on Shopify

Thank you to Lyla for going above and beyond to fix the lock and get things working for our launch!

servalsurf

Jan 06, 2026  on Shopify

Jordan King Clay

Jan 06, 2026  on Shopify

Super simple integration, the customer service is amazing. Haley was quick and efficient in helping me understand the problem I was having. The features are limited for the free plan, the feature I was hoping to use (locking a specific collection for wholesale) is part of the paid plan which I personally don't need right now, but I would certainly consider it in the future. Thank you Hayley!

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