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Customer reviews: Avada Email Marketing

Develop by Avada

Reviews (1,950)

Overall rating
4.9

What Merchants Think

Merchants widely appreciate "Avada Email Marketing" for its user-friendly interface and powerful features, which make managing email campaigns straightforward even for beginners. The app is seen as an excellent choice for businesses looking to enhance their email marketing strategy. Users particularly praise the exceptional customer support team, which consistently delivers quick, professional, and patient assistance, enhancing the overall user experience.

Key Strengths

  • User-friendly interface that simplifies email marketing.
  • Powerful features for creating professional campaigns.
  • Effective automation and segmentation tools.
  • Outstanding customer support, especially by team members like Hana, Audrey, and Lydia.
  • Rapid and helpful live support chat feature.

Common Concerns

  • Occasional slow app performance hindered user experience.
  • Some technical functions needing constant support intervention.
  • Complaints about certain features being locked behind the pro version.
  • Issues with trigger rules affecting conversion rates.

Final Thoughts

Overall, "Avada Email Marketing" is highly regarded by merchants for its ease of use, robust features, and top-notch customer support. While some users experienced minor technical hiccups and felt the need for more accessible features, the application's benefits, especially for small to medium-sized businesses, are widely recognized. The combination of functionality and support makes it a recommendable tool for enhancing email marketing efforts.

Rose Lure Couture

Jun 01, 2024  on Shopify

We had the pleasure of working with Hana and Toby on our recent campaign, and we couldn't be more pleased with the experience. They were incredibly understanding of our requests and the importance of our campaign forms, ensuring that every detail was meticulously handled. Their dedication and hard work truly brought our vision to life. Thank you so much, Hana and Toby, for your unwavering support and exceptional service!

SpritzSport

May 28, 2024  on Shopify

The best app ever. Their templates are fantastic and the customer service is fast and kind in solving anything. Special thanks to Esther and Toby who helped me solve my problem within minutes!

Innovato Design

May 27, 2024  on Shopify

Scam! They promise you "unlimited contacts and emails" for $16 plan or at least what they state. BUT it is only when you install their app you will see that it is not unlimited, but in fact is very well limited to only 500 contacts... Reporting them to Shopify for NAD

Special Creations

May 03, 2024  on Shopify

Received good and fast help from Tiana. No long waiting times for help, but quick and good assistance directly (within 1 minute) via chat. The features of this app look great! I still have to set everything up and do everything, but because of the help I have already received, I am sure that this will turn out well! I use almost all Avada apps because of their good service, so definitely recommended!

Inspiressences

Apr 25, 2024  on Shopify

They are amazing team, extremely helpful and the whole app is so good even using the free version. I love it.

My Thriving Mind

Apr 24, 2024  on Shopify

Great app with heaps of easy to use functions for our marketing needs! The support team are also super lovely and always very helpful and quick to answer.

Sônia Rondon

Apr 23, 2024  on Shopify

I am just new with Shopify and Avada. I am very surprised with the support I am having. Hana is doing more than I expect. Thank you so much!

STURMFLUT Warenhaus

Apr 18, 2024  on Shopify

Ich empfehle diese Newsletter App wärmstens weiter. Der Support über die Chat Funktion war direkt zur Stelle als ich Hilfe brauchte. Hana konnte mir alle Fragen schnell beantworten und direkt helfen.

Nöje

Apr 16, 2024  on Shopify

Avanda app is a game-changer! It automates personalized emails for your customers flawlessly. Plus, Hana provided the best customer support, when I encountered some questions and challenges, Hana was there to assist me every step of the way. Highly recommended!

Manski's Wellness

Apr 15, 2024  on Shopify

Hana was absolutely amazing and provided excellent customer service support. She quickly resolved my issue and helped me greatly with my automations. Thank you!

àpartir

Apr 13, 2024  on Shopify

サポートが素晴らしくとてもわかりやすい説明でした!これから使用していく予定です。

Total Routine

Apr 13, 2024  on Shopify

Avada Email Marketing & SMS has truly transformed my business! The WhatsApp feature is incredibly smooth and has made customer connections effortless. A big shoutout to Esther for her exceptional support. I highly recommend this app!

Puretive Botanics

Apr 12, 2024  on Shopify

Using Avada Email Marketing & SMS has been a game-changer for me! Their Pop-up feature is seamless and has helped me connect with customers effortlessly. Special thanks to Tiana for the outstanding support. Highly recommend!

Casshoo Reiki

Apr 11, 2024  on Shopify

An easy to use and low-cost app with great customer service. Today I was helped by Tracy with an email campaign that wouldn't send. She took care of me and solved my issue in no time. I strongly recommend this app

Looke

Apr 10, 2024  on Shopify

Nolan from customer support helped me resolve the issue with emails. The application seems to be functional and we will be testing it. I only miss customer segmentation by language/domain, which they claim they will work on. Otherwise, the application seems to be good value for money.

Tape It

Apr 01, 2024  on Shopify

I really loved the app workflow. It is very user friendly, with GENEROUS amount of emails and costumers, and with REASONABLE paid plans. Also the team is so professional, especially the support team who is available 24/7. Esther is actually a very supportive and helpful costumer service agent. Cheers to her. WOULD DEFINETLY RECOMMEND THE APP !

Noisy Guard

Apr 01, 2024  on Shopify

I'm just starting with this app but I can see that it is intuitive. In addition, support at the highest level. Esther helped me in just a few moments since I approached them. Thank you

Trubbiano

Apr 01, 2024  on Shopify

The application is excellent and customer service is always available to resolve any doubts or problems.

JRS Electronics Store

Apr 01, 2024  on Shopify

I would recommend this ad to just about anybody I’m in it. They were courteous kind, and help me with everything I needed and I really think him appreciate him very very very much. Thank you, John Robert Smith.

Make Family

Apr 01, 2024  on Shopify

日本のストアでも使いやすいかなと思います。 テクニカルイシューがありましたが、カスタマーサポートも丁寧で1日で解決してくれました。 サポートのLydiaさんからはいいアドバイスをもらえました。

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