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Customer reviews: Avada Email Marketing

Develop by Avada

Reviews (990)

Overall rating
4.9

What Merchants Think

Merchants widely appreciate "Avada Email Marketing" for its user-friendly interface and powerful features, which make managing email campaigns straightforward even for beginners. The app is seen as an excellent choice for businesses looking to enhance their email marketing strategy. Users particularly praise the exceptional customer support team, which consistently delivers quick, professional, and patient assistance, enhancing the overall user experience.

Key Strengths

  • User-friendly interface that simplifies email marketing.
  • Powerful features for creating professional campaigns.
  • Effective automation and segmentation tools.
  • Outstanding customer support, especially by team members like Hana, Audrey, and Lydia.
  • Rapid and helpful live support chat feature.

Common Concerns

  • Occasional slow app performance hindered user experience.
  • Some technical functions needing constant support intervention.
  • Complaints about certain features being locked behind the pro version.
  • Issues with trigger rules affecting conversion rates.

Final Thoughts

Overall, "Avada Email Marketing" is highly regarded by merchants for its ease of use, robust features, and top-notch customer support. While some users experienced minor technical hiccups and felt the need for more accessible features, the application's benefits, especially for small to medium-sized businesses, are widely recognized. The combination of functionality and support makes it a recommendable tool for enhancing email marketing efforts.

eavolu®

May 07, 2025  on Shopify

Thank you Sonny for your help in resolving my issue so quickly!

Altholz Bilderrahmen - Lasergravur Geschenkideen

Apr 16, 2025  on Shopify

Absolutely fantastic service from Hana. Without her, I wouldn't have been able to set up the entire DNS entries. I would also give it 6 stars for the great service.

BUSINESS COLOMBIA

Apr 09, 2025  on Shopify

Very good customer service, everything very clear. Thanks to Hana.

Prosperity Champs

Apr 05, 2025  on Shopify

They are very fast in responding inside the live chat session with 24/7 support. Also helping in things that are complicated for me making my life easier. Literally cheap and don't need to purchase a plan to talk to there support team unlike other email services i installed. 5 stars all the way!!!!!!!!!!!!!!!!!!!!!!!

Sarobey Designs™

Mar 24, 2025  on Shopify

Sonny was a great help! Super fast, efficient and friendly service! A+++++++++++++++++++

NKinds

Mar 22, 2025  on Shopify

It was Saturday when I have time most to work on my Shopify online store and of course I have most questions. I had doubt to start chatting and getting right answers because it was weekend. However, Abby responded and swiftly solved my problem. Also, I had the free plan (hasn't upgraded to a paid plan then), but still Abby's response was fast and direct to the point! Thank you Abby and I am now ready to commit to the app and expand my email campaign further to expand my store.

proservestore

Mar 14, 2025  on Shopify

so far so good

Shift Clothing

Mar 12, 2025  on Shopify

quite simple and easy to use and if you ever run into any problems or just need help their support team is very helpful and fast!

autopp

Mar 10, 2025  on Shopify

Amazing service! The support team was very professional and guided me through the entire setup process. They provided clear instructions and valuable recommendations to ensure everything works smoothly. I truly appreciate their help. Highly recommend!

Roshanara-paris

Feb 28, 2025  on Shopify

Thank you Hana for helping me, she responded to all my questions and helped me solve my problems

Zerbay

Feb 24, 2025  on Shopify

Very easy to manage. Everything is great. Especially customer support.

Hype Trade GmbH B2B

Feb 20, 2025  on Shopify

My experience with Avada Email Marketing was fantastic! Hana provided quick and helpful support, making everything so much easier. I truly appreciate the great service!

BC Beauty and More

Feb 10, 2025  on Shopify

Hana did it great with all my questions

DIPANNIKI

Feb 10, 2025  on Shopify

Hana from Avada provided exceptional support! She was prompt, and knowledgeable, and went above and beyond to resolve my issue. Her friendly and professional demeanour made the experience even more pleasant. Highly recommend Avada's support team, especially Hana!

PremiumBrandGoods

Feb 04, 2025  on Shopify

So far so good. they are helpful. Special thanks to Hana who is helping me send out my first blast

Un Cadeau Une Histoire

Feb 02, 2025  on Shopify

I dealt with Abby which helped me like an angel with my sender email issue ! Thank you so much.

Just Home Furniture

Feb 02, 2025  on Shopify

This is a hidden gem. The support team is very helpful and responsive as well. I had help from Hana, she was excellent. I have no idea how email marketing works but she held my hand through the whole process

Prien

Feb 01, 2025  on Shopify

Magic Fajas Shop

Jan 30, 2025  on Shopify

Audrey have been particularly good help. Thanks for everything.

Dean Gordon Guitars

Jan 28, 2025  on Shopify

Customer support was quick and easy Sonny did was clear and fast in their work.

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