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Customer reviews: Avada Email Marketing

Develop by Avada

Reviews (1,950)

Overall rating
4.9

What Merchants Think

Merchants widely appreciate "Avada Email Marketing" for its user-friendly interface and powerful features, which make managing email campaigns straightforward even for beginners. The app is seen as an excellent choice for businesses looking to enhance their email marketing strategy. Users particularly praise the exceptional customer support team, which consistently delivers quick, professional, and patient assistance, enhancing the overall user experience.

Key Strengths

  • User-friendly interface that simplifies email marketing.
  • Powerful features for creating professional campaigns.
  • Effective automation and segmentation tools.
  • Outstanding customer support, especially by team members like Hana, Audrey, and Lydia.
  • Rapid and helpful live support chat feature.

Common Concerns

  • Occasional slow app performance hindered user experience.
  • Some technical functions needing constant support intervention.
  • Complaints about certain features being locked behind the pro version.
  • Issues with trigger rules affecting conversion rates.

Final Thoughts

Overall, "Avada Email Marketing" is highly regarded by merchants for its ease of use, robust features, and top-notch customer support. While some users experienced minor technical hiccups and felt the need for more accessible features, the application's benefits, especially for small to medium-sized businesses, are widely recognized. The combination of functionality and support makes it a recommendable tool for enhancing email marketing efforts.

Hype Trade GmbH B2B

Feb 20, 2025  on Shopify

My experience with Avada Email Marketing was fantastic! Hana provided quick and helpful support, making everything so much easier. I truly appreciate the great service!

BC Beauty and More

Feb 10, 2025  on Shopify

Hana did it great with all my questions

DIPANNIKI

Feb 10, 2025  on Shopify

Hana from Avada provided exceptional support! She was prompt, and knowledgeable, and went above and beyond to resolve my issue. Her friendly and professional demeanour made the experience even more pleasant. Highly recommend Avada's support team, especially Hana!

PremiumBrandGoods

Feb 04, 2025  on Shopify

So far so good. they are helpful. Special thanks to Hana who is helping me send out my first blast

Un Cadeau Une Histoire

Feb 02, 2025  on Shopify

I dealt with Abby which helped me like an angel with my sender email issue ! Thank you so much.

Just Home Furniture

Feb 02, 2025  on Shopify

This is a hidden gem. The support team is very helpful and responsive as well. I had help from Hana, she was excellent. I have no idea how email marketing works but she held my hand through the whole process

Prien

Feb 01, 2025  on Shopify

Magic Fajas Shop

Jan 30, 2025  on Shopify

Audrey have been particularly good help. Thanks for everything.

Dean Gordon Guitars

Jan 28, 2025  on Shopify

Customer support was quick and easy Sonny did was clear and fast in their work.

Preloved Labels

Jan 28, 2025  on Shopify

Very helpful team HANA also help us step by step anything thanks for this

MacroFit by PeruvianPrincessFit

Jan 26, 2025  on Shopify

Hana was a great help as I start installing the app for my website. She answered all my inquiries and didn't leave until we configured the pop-up that I need!

Oclean Europe Store

Jan 20, 2025  on Shopify

Ethereal

Jan 17, 2025  on Shopify

Really friendly and could help me directly. Sonny was really cool!!!

MOMAN Daily

Jan 17, 2025  on Shopify

Nice support from "Audrey". She was patient during the tutorial, which allowed me to use this app for my business effectively.

PS I Love You

Jan 15, 2025  on Shopify

Great customer service, super responsive and knowledgeable. Audrey was a great help!

Ludyne Yuceed

Jan 12, 2025  on Shopify

It is currently easy to use and the customer service is responsive. Thanks to Hnna for the help.

Stainless Australia

Jan 08, 2025  on Shopify

Audrey from the Avada team was really helpful with navigating how to create pop ups for my website. At first i was struggling to navigate my way around the app, but she assisted perfectly and i now know how to create pop ups!

Nannini Dolci e Caffè

Jan 08, 2025  on Shopify

An intuitive email marketing app with outstanding support! Avada has proven to be an excellent choice for managing our email marketing campaigns. The interface is very intuitive and easy to use, even for those with little experience in the field. The wide range of features allows you to create professional campaigns in just a few steps, with useful tools for advanced automation and segmentation. One of the app's standout features is its exceptional support team. I needed assistance to resolve an issue, and Audrey was fantastic: quick, professional, and incredibly helpful. Thanks to her, everything was resolved in no time! I highly recommend Avada to anyone looking for a reliable solution and a customer support team that truly makes a difference.

Soar N Style

Jan 04, 2025  on Shopify

i loved the app. very helpful for my store. Hana was really helpful.

Trevit

Jan 02, 2025  on Shopify

The app seems to be great so far! I had reached out to see if Shopify's default emails could be replaced, and Hana was very helpful in finding a solution. Can't wait to continue with them!

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