Regarding email marketing functionality, I believe Avada's product is slightly better than Klaviyo. Klaviyo has a very obvious trademark. It's very clear that this will cause customers to be unclear about what our brand is. The most important point is that for Shopify sellers, they will definitely encounter various problems, especially with complex software like this, and customer support functionality will be particularly important. First, Klaviyo does not have online support, meaning you have to send emails to customer support like in the last century, and then wait for ten hours or even longer. Even after waiting for a response from customer support, you'll find that their reply is completely useless. However, for Avada, they have 24-hour online support, and their response time is within 1 minute, anytime. They will proactively help you modify the code. Even if you are a free user, Avada's customer support treats all issues equally. This is something Klaviyo cannot match.

great support by Hana

ALYSSA was freaking amazing!!!! very very smart young lady and accomplished every single need I had. looking forward to doing great things with avada. Alyssa if you see this, you are GREAT!

Having an issue and Audrey helped me with a quick response.

Hana's service was very good, she helped me solve many problems. I highly recommend this APP

L'application offre une expérience utilisateur exceptionnelle et son support client est absolument irréprochable. Je suis bluffé par la réactivité et l'efficacité des équipes, qui répondent toujours avec professionnalisme à toutes mes interrogations. Je recommande fortement cette application à quiconque recherche fiabilité et performance au quotidien. Elle dépasse toutes mes attentes et s'est vite rendue indispensable.

Sonny is the best. He fixed my problem in no time.

amazing

I had a great experience with the online support team, especially Jasmine. She responded quickly and was incredibly helpful throughout the entire process. Her positive attitude and commitment to understanding and meeting customer needs truly stood out. Great customer service all around!

This program is very professional and can solve practical problems, and Hana is also very patient to help solve the problems encountered during use. It is highly recommended for everyone to use it.

Audrey was very nice and helpful. She managed to figure out and solve the problem. Thank you!

Hana was fantastic !

Had a small issue setting something up and reached out to Avada support — Alyssa helped me out quickly and clearly. Nice to know their support actually works when you need it!

Very good support, which helped me fixing a problem with a form.

Very good App and Hana helped me a lot

HANA SOLVED THE PROBLEM IN LESS THAN 1 MINUTE!!

Thank you Sonny for your help in resolving my issue so quickly!

Absolutely fantastic service from Hana. Without her, I wouldn't have been able to set up the entire DNS entries. I would also give it 6 stars for the great service.