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Customer reviews: Avada Email Marketing

Develop by Avada

Reviews (1,950)

Overall rating
4.9

What Merchants Think

Merchants widely appreciate "Avada Email Marketing" for its user-friendly interface and powerful features, which make managing email campaigns straightforward even for beginners. The app is seen as an excellent choice for businesses looking to enhance their email marketing strategy. Users particularly praise the exceptional customer support team, which consistently delivers quick, professional, and patient assistance, enhancing the overall user experience.

Key Strengths

  • User-friendly interface that simplifies email marketing.
  • Powerful features for creating professional campaigns.
  • Effective automation and segmentation tools.
  • Outstanding customer support, especially by team members like Hana, Audrey, and Lydia.
  • Rapid and helpful live support chat feature.

Common Concerns

  • Occasional slow app performance hindered user experience.
  • Some technical functions needing constant support intervention.
  • Complaints about certain features being locked behind the pro version.
  • Issues with trigger rules affecting conversion rates.

Final Thoughts

Overall, "Avada Email Marketing" is highly regarded by merchants for its ease of use, robust features, and top-notch customer support. While some users experienced minor technical hiccups and felt the need for more accessible features, the application's benefits, especially for small to medium-sized businesses, are widely recognized. The combination of functionality and support makes it a recommendable tool for enhancing email marketing efforts.

Brewedshroom AE

Nov 01, 2024  on Shopify

the app is amazing and the help center specially Hana was very helpful and helped me to set up what i wanted

SnickerCat

Oct 28, 2024  on Shopify

I had a great experience with the customer support team, especially Jasmine. She was quick to respond, friendly, and very helpful. Highly recommend this app for both its features and support!

thirty1jewelry

Oct 24, 2024  on Shopify

Hello Hana has consistently demonstrated strong problem-solving skills and dedication in their role as an Application Support Executive. They have shown an excellent understanding of the applications they support, enabling them to provide efficient and effective solutions to a wide range of user issues.

Dona Lingerie

Oct 21, 2024  on Shopify

Service client irréprochable j'avais un problème concernant mes campagnes email et AUDREY de leur service client m'a aidé très rapidement sans rien attendre en retour car j'ai (pour l'instant) l'essai gratuit.Donc merci à vous pour votre sérieux et rapidité

Qmr Fashion

Oct 19, 2024  on Shopify

I had the pleasure of working with Audrey from the Avada customer support team, and I couldn't be more satisfied with the service I received. Audrey was incredibly patient, professional, and quick to understand my issue. She went above and beyond to ensure everything was resolved efficiently. Her friendly attitude and thorough knowledge made the whole experience smooth and stress-free. I truly appreciate her dedication to helping customers, and I will definitely recommend Avada support to others, thanks to Audrey's outstanding assistance

Mula Mozza

Oct 17, 2024  on Shopify

I love the customer support chat feature. Im always so clueless on things and the customer service team always helps me figure things out with quickness. Audrey was super helpful

Glam Baba

Oct 14, 2024  on Shopify

I recently had the pleasure of working with Audrey from Avada Email Marketing, and I couldn’t be more impressed! From the moment I reached out for assistance, Audrey was incredibly helpful and attentive to my needs. She took the time to understand my questions and provided clear, actionable solutions that made navigating the platform a breeze. Her friendly demeanor and expert knowledge truly made the experience enjoyable. I appreciate how she followed up to ensure everything was working smoothly. If you’re looking for excellent customer support, I highly recommend reaching out to Audrey!

CHARMGAL

Oct 14, 2024  on Shopify

Quick responsive and supportive, Mia and Technician Anivia had solved my queries and I am satisfied with the resolution.

SYRS - シルズ

Oct 14, 2024  on Shopify

Hana has been incredibly helpful. It even turned out that the issue wasn't related to the Avada product, and despite the fact that I was using it incorrectly, she kindly guided me to solve the problem. I'm truly grateful.

RibbonBow & Rose

Oct 09, 2024  on Shopify

It's easy to use and offers free trial. The agents are extremely kind and friendl. They can help me out within a few minutes.

PureBreathe

Oct 07, 2024  on Shopify

Hana was a great help with my project. She is quick, efficient, and has excellent solutions. Highly recommend!

Kandes GmbH

Oct 06, 2024  on Shopify

I am still at the stage on the onboarding, but I can say that everything is very straight forward and intuitive. For any questions that may arise, the support is always there and is super quick via chat option. Cudos to Hana and Damian for helping me out and answering all of my questions!

Ynovo

Sep 28, 2024  on Shopify

This app helped me a lot. It is a very good app for email marketingThis app helped me a lot. It is a very good app for email marketing

Dishvana

Sep 27, 2024  on Shopify

Great Customer service, I wanted some custom elements on my form, they personally helped me sort those out. Would recommend this app to everyone 10/10

MOBCOS

Sep 27, 2024  on Shopify

nice app! It’s user-friendly and has all the features I need. Plus, the customer service is excellent—they’re always quick to help with any questions I have. Highly recommend

Candy Kingdom

Sep 26, 2024  on Shopify

Been great so far. Just exploring at the moment and setting up my automations. Still have things to set up and probably will have questions. But so far, it's looking great and Hana has been super helpful :D

airsoftgrenades

Sep 23, 2024  on Shopify

Quick, cool and very useful! Got small problems with UI, but Jasmine give me quick answer and help me! This one app is great, easy to manage all.

Great British Mobility

Sep 17, 2024  on Shopify

Easy to use, Hana on support was very quick to help me out with a minor issue. Resolved the issue immediately too.

korobidesign

Sep 17, 2024  on Shopify

I have been using this app for the past one week now . Best thing for me is that it has a very detailed and easy to understand workflow that gives great control , beautiful ready made forms and automations to choose from . Since I installed it , my subscriptions have risen quite a bit but most important is their customer support .. very patient and thorough . They really try to understand the issue and resolve it for you .. and the plans rates are quite reasonable compared to other apps . So far it has been great going and hopefully i can continue.

FRISKY BUSINESS SG

Sep 17, 2024  on Shopify

I've been using the Avada Email Marketing APP, and it’s been a game-changer for my business. The app is easy to use, with powerful features that streamline my email campaigns. The templates are great; the automation options have saved me so much time! What stands out is the exceptional support—Sonny has been accommodating, guiding me through every step and answering all my questions promptly. Her assistance has made the whole experience even better.

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