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Customer reviews: Avada Email Marketing

Develop by Avada

Reviews (1,950)

Overall rating
4.9

What Merchants Think

Merchants widely appreciate "Avada Email Marketing" for its user-friendly interface and powerful features, which make managing email campaigns straightforward even for beginners. The app is seen as an excellent choice for businesses looking to enhance their email marketing strategy. Users particularly praise the exceptional customer support team, which consistently delivers quick, professional, and patient assistance, enhancing the overall user experience.

Key Strengths

  • User-friendly interface that simplifies email marketing.
  • Powerful features for creating professional campaigns.
  • Effective automation and segmentation tools.
  • Outstanding customer support, especially by team members like Hana, Audrey, and Lydia.
  • Rapid and helpful live support chat feature.

Common Concerns

  • Occasional slow app performance hindered user experience.
  • Some technical functions needing constant support intervention.
  • Complaints about certain features being locked behind the pro version.
  • Issues with trigger rules affecting conversion rates.

Final Thoughts

Overall, "Avada Email Marketing" is highly regarded by merchants for its ease of use, robust features, and top-notch customer support. While some users experienced minor technical hiccups and felt the need for more accessible features, the application's benefits, especially for small to medium-sized businesses, are widely recognized. The combination of functionality and support makes it a recommendable tool for enhancing email marketing efforts.

Design o Inredning

Jul 01, 2024  on Shopify

"Hana" what a great support. I cant understand how you people have the patience to help stupid people like me.. 10/10 stars!!

StrongFood

Jun 30, 2024  on Shopify

Many technical functions not working and often have to conctact support to have basic functions enabled

Herbs and Supplements

Jun 29, 2024  on Shopify

Just used the "free" Avada to try, just a bite and switch op. While I tried to edit the marketing email, I get the following: "You have used a Pro-only component: Product Grid"...and then try to upsell to PRO.

Scarlett Rolling

Jun 28, 2024  on Shopify

Avada Email Marketing & SMS app has great marketing automation features to offer. The app is easy to use with great guidance and help from the Team especially Hana whom I have had many dealings with when I have queries and issues. Hana has been great and very patient in assisting me. Thank you.

MAISON CACAO

Jun 27, 2024  on Shopify

24時間対応してもらえるのはありがたいです。最近は簡単な日本語でも対応してもらえます。専門用語が多いと難しいこともあります。 gmailなどの規約が変更になる時には、こちらから依頼する前に対応してくれているとより良いサービスだと感じます。 今回はmiaさんが対応してくださいました。

Sin Pena

Jun 26, 2024  on Shopify

Hana from customer support was very helpful! She answered my questions very promptly! I truly appreciated her patience :)

Aylal Beauty

Jun 25, 2024  on Shopify

The app is easy to use, a bit expensive in my opinion but great for beginners and advanced users. also, Great support from Lydia, thanks a lot!

LovelyRLovely

Jun 24, 2024  on Shopify

great team with great customer service no matter what plan you're on the always go all the way to assist

Pullchi

Jun 23, 2024  on Shopify

It's my first time using this app and I can tell that it's not that easy as I expected, but the team (Lydia) is very helpful and all my issues have been solved!

fadidesign

Jun 17, 2024  on Shopify

Your creativity continues, and you amaze me every time. I have abandoned the rest of the applications and now I rely only on your applications... Your work team is wonderful and the response is very fast, especially (((Hana))). You are really great and make things so much easier.

iTrade.rs

Jun 16, 2024  on Shopify

I've been using the AVADA Email Marketing app for a while now, and I am thoroughly impressed. The app is incredibly user-friendly, offering a wide range of features that cater perfectly to my email marketing needs. From easy-to-use templates to advanced automation capabilities, it has everything you need to create effective email campaigns. What truly sets AVADA apart is the exceptional support team. Lydia, in particular, has been a tremendous help. She is always quick to respond, incredibly knowledgeable, and goes above and beyond to ensure that any issues are resolved promptly. Her guidance has made a significant difference in optimizing our email marketing strategy. Overall, I highly recommend the AVADA Email Marketing app to any Shopify store owner looking for a reliable and powerful email marketing solution. The combination of robust features and stellar customer support makes it a must-have tool for any business. Thank you, AVADA team, and special thanks to Lydia for her outstanding support!

BOCAOUT WORLD

Jun 14, 2024  on Shopify

I wanted to extend my heartfelt thanks and appreciation to your support advisor Kevin for his exceptional assistance today. As a representative of BOCAOUT WORLD, a world of fashion, Kevin promptly and efficiently helped me find a solution to an issue within seconds. His expertise and dedication truly made a significant difference in resolving our query swiftly, allowing us to continue delivering our best to our customers.

Ready For Take-Off Book

Jun 10, 2024  on Shopify

Very good tool, very complete, the audiences are easy to segment, the automations and the forms work well and the support is just insanely fast and useful. I would 100% recommend.

OLIVIA RIEGEL®

Jun 10, 2024  on Shopify

I would not recommend it because every time I send out a campaign we lose more subscribers. I asked about a customer sender's domain but I was referred to setting up different emails for marketing and transactions.

Khushify

Jun 10, 2024  on Shopify

Integrating Avada Email Marketing with our Shopify store was seamless, thanks to Hana's exceptional support. She guided us through each step, ensuring everything was set up perfectly. Avada's user-friendly interface and powerful features have significantly improved our email campaigns, increasing engagement and sales. Highly recommend for any Shopify store owner! Thank you, Hana and Avada team!

MasarratMakeup

Jun 10, 2024  on Shopify

We are using this Avada Email Marketing tool and its beautiful, easy to use and very handy product. Avada's support is team is there for you whenever we need it. Special thanks to Hana and Lydia who helped me with smooth segmentation and email execution.

seerbeauty

Jun 09, 2024  on Shopify

The customer service person Tiana is very helpful, and sorted my problem quick. Highly recommend this app!

Clutch

Jun 05, 2024  on Shopify

App can get really slow sometimes but all the features I need are there and for free! The support has been great and they have assisted me in a timely manner every time I have needed them, Shout out to Lydia! She was a big help getting started on the app.

Luxzeera

Jun 05, 2024  on Shopify

I wanted to take a moment to express my heartfelt gratitude for the outstanding support provided by Avada. Whenever I've reached out, they've been ready to assist, day or night. Their dedication to customer service is truly remarkable, and I've been consistently amazed by their level of support. A special shoutout to Lydia and Prakash for their exceptional assistance and genuine care. Thank you for going above and beyond to ensure customer satisfaction!

HJG

Jun 02, 2024  on Shopify

really avada is a good helping to many here.. i got great help from hana..she is so helping. cooprative and good ..thank you for hana and for avada

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