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Customer reviews: Avada Email Marketing

Develop by Avada

Reviews (1,978)

Overall rating
4.9

What Merchants Think

Merchants widely appreciate "Avada Email Marketing" for its user-friendly interface and powerful features, which make managing email campaigns straightforward even for beginners. The app is seen as an excellent choice for businesses looking to enhance their email marketing strategy. Users particularly praise the exceptional customer support team, which consistently delivers quick, professional, and patient assistance, enhancing the overall user experience.

Key Strengths

  • User-friendly interface that simplifies email marketing.
  • Powerful features for creating professional campaigns.
  • Effective automation and segmentation tools.
  • Outstanding customer support, especially by team members like Hana, Audrey, and Lydia.
  • Rapid and helpful live support chat feature.

Common Concerns

  • Occasional slow app performance hindered user experience.
  • Some technical functions needing constant support intervention.
  • Complaints about certain features being locked behind the pro version.
  • Issues with trigger rules affecting conversion rates.

Final Thoughts

Overall, "Avada Email Marketing" is highly regarded by merchants for its ease of use, robust features, and top-notch customer support. While some users experienced minor technical hiccups and felt the need for more accessible features, the application's benefits, especially for small to medium-sized businesses, are widely recognized. The combination of functionality and support makes it a recommendable tool for enhancing email marketing efforts.

Baked Impressions

Aug 13, 2024  on Shopify

Kevin was a big help getting me up and going. The email templates look really professional and I like that it comes from my email domain. I can't wait for my customers to see the monthly product lanches.

Dolores Bags

Aug 12, 2024  on Shopify

Hana ha sido estupenda, de gran ayuda para poder configurar mi pop up de bienvenida! Muchas gracias :)

Ardeneve

Aug 12, 2024  on Shopify

I recently had the pleasure of working with Hana from the Avada support team, and I cannot praise her enough for her exceptional assistance. Hana was incredibly patient and knowledgeable, guiding me through the intricacies of setting up my email marketing campaigns with ease. Her expertise and friendly demeanor made the entire process smooth and stress-free. I felt well-supported and confident in using the Avada platform thanks to her clear explanations and helpful tips. If you’re looking for top-notch customer support, Hana is a shining example of Avada’s commitment to excellence. Thank you, Hana, for all your help!

Verify Vintage

Aug 12, 2024  on Shopify

"Exceptional service from Tiana/Hana! She went above and beyond to assist me, providing clear and timely support throughout. Her professionalism and friendly demeanor made the experience truly outstanding. Highly recommend working with Tiana/Hana for any needs—she’s an asset to the team!"

TheGoodsLane

Aug 11, 2024  on Shopify

Hana was very helpful. Helped us resolve our queries instantly. Great app for Email & SMS Marketing!!

Madeluxe

Aug 10, 2024  on Shopify

Hana Helped me fix my problem quite well, since verifying a domain for the first time can be extremely confusing. i'm glad to have gotten proper help, and will be using avada in the future!

Blissful Living

Aug 06, 2024  on Shopify

Avada is such a nice application. I also love how active and loyal the support is. Shout out to Hana(a customer support) for being there when things got convoluted for me. Avada is stress-free for real

OneClickTemplates

Aug 06, 2024  on Shopify

Everything works smoothly, and the customer service is brilliant. Thank Hana for helping with the issues I had!

Byteamore

Aug 05, 2024  on Shopify

Avada Email Marketing app is awesome. It helps you to send customized emails to your customers regarding any sales or updates about your store. In their chat support team, there is a person "Hana". She is very supportive, she helps me regarding any issues that I face. Overall the app is so good. New stores must try this app.

Embrace Embroidery

Jul 29, 2024  on Shopify

This is a great app for small businesses to start e-mail marketing! It has great features and reasonable settings available in the free version! I needed a tad bit of help getting my pop up to pop up and Hana was very helpful in the chat feature!

Vita Sana

Jul 26, 2024  on Shopify

Application very complete and helpful, a bit complicated to use, thank god i had Hana assisting me. She was amazing and went above and beyond to assist me. Great support. Thank you

Calla's Diary

Jul 24, 2024  on Shopify

Tiana was really helpful. I had been unable to successfully send automated emails, but with Tiana's assistance, my issue has been resolved. I think their service is excellent, and Tiana provided me with a lot of help. I highly recommend using this app.

Sons of SPPhillips

Jul 24, 2024  on Shopify

I am still learning the app. Avada came highly recommended on youtube as one of the top 5 best. it seems easy and functional. i appreciate the fact that customer service is available 24/7. I recently spoke with Hana. she was very helpful

Tease Me

Jul 21, 2024  on Shopify

I recently had the pleasure of working with Hana from the technical support team while setting up Avada for my website. Audrey’s technical knowledge is impressive. She not only helped with the initial setup but also offered valuable tips on optimizing the theme’s performance and utilizing its advanced features. thank you!!

nordic-glow.com

Jul 17, 2024  on Shopify

This is a very good app. I want to thank Kevin from Avada Email marketing & SMS for helping to add a form on a particular page. Fast and efficient support. Really appreciate the help. Thank you so much

Bcuz I AM Kreations

Jul 17, 2024  on Shopify

I am so grateful for your customer service chat, Hana has been beyond helpful to me and my website. I could not ask for a more helpful or patient CSR. Keep up the great hiring with amazing people like Hana. For people like me who have no clue what we are doing but know we need these apps, the app is amazing and the available help is top notch. I have gone through many apps and horrible customer service. This one is by far my favorite! Thank you again Hana!! ~Frankie

Paper Whisper

Jul 15, 2024  on Shopify

It's really helpful with fast and good feedback from their customer support team, especially Hana! Thanks for her help and advice!

Tease Me

Jul 08, 2024  on Shopify

I recently had the pleasure of working with Audrey from the technical support team while setting up Avada for my website. Audrey’s technical knowledge is impressive. She not only helped with the initial setup but also offered valuable tips on optimizing the theme’s performance and utilizing its advanced features. thank you!!

Witharmour

Jul 08, 2024  on Shopify

Thank you very much to the technical staff "Hana" for their help. "Hana" is very enthusiastic, patient, and has helped me solve many difficulties

Pretoria Boutique

Jul 03, 2024  on Shopify

Ragazzi preparati e sempre disponibili. Voglio ringraziare Hana per avermi risolto il problema della verifica del dominio. Grandi

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