Reviews: Avada Email Marketing

Customer reviews: Avada Email Marketing

Reviews (1,950)

Overall rating

4.9

5

239
4

9
3

1
2

1
1

6

What Merchants Think

Merchants widely appreciate "Avada Email Marketing" for its user-friendly interface and powerful features, which make managing email campaigns straightforward even for beginners. The app is seen as an excellent choice for businesses looking to enhance their email marketing strategy. Users particularly praise the exceptional customer support team, which consistently delivers quick, professional, and patient assistance, enhancing the overall user experience.

Key Strengths

User-friendly interface that simplifies email marketing.
Powerful features for creating professional campaigns.
Effective automation and segmentation tools.
Outstanding customer support, especially by team members like Hana, Audrey, and Lydia.
Rapid and helpful live support chat feature.

Common Concerns

Occasional slow app performance hindered user experience.
Some technical functions needing constant support intervention.
Complaints about certain features being locked behind the pro version.
Issues with trigger rules affecting conversion rates.

Final Thoughts

Overall, "Avada Email Marketing" is highly regarded by merchants for its ease of use, robust features, and top-notch customer support. While some users experienced minor technical hiccups and felt the need for more accessible features, the application's benefits, especially for small to medium-sized businesses, are widely recognized. The combination of functionality and support makes it a recommendable tool for enhancing email marketing efforts.

PoshPup

Mar 31, 2024 on Shopify

Support is quick but the app does not work. I get a Forbidden error and have to wait for the tech team to look at it

STORE

Mar 31, 2024 on Shopify

This app is very helpful for your business!! There's also a kind online consultant called "HANA" if you're not familiar with it She's very nice and kind to teach well! Thanks to her, I was able to solve a lot of the problems I had!

Team DZ store

Mar 30, 2024 on Shopify

Discovering the app and the ecommerce world. The app even in the free version allows me to do my work done so far. Esther from the support took her time to answers to all my questions with speed with exemple. I really appreciate the app so far.

Milagron

Mar 29, 2024 on Shopify

Fast returning and problem solving partnership. Our advisor was Esther and we had prompt replies and fast solutions from her.

RiniShoppe

Jan 23, 2024 on Shopify

In free tier only Avada is providing 400 emails/day which is really good to go options for startups with less than 500 contacts like me. I recommend Avada email marketing app and customer support is on top particularly 'Audrey' who supported me for all my needs in email marketing automations. Thanks.

Hello Sleek

Jan 03, 2024 on Shopify

The perfect email app. I have worked with several platform but I really think this one is the best! Customer service is very good and super fast communication. I have been helped very quickly and very well by Emily, she has answered my questions well and quickly allowing me to move on quickly as well. In short top app

thecuppa

Dec 31, 2023 on Shopify

Has been good using Avada Email with my shopify store thecuppa.co.uk Recently had an issue updating my campaign and Hana help me sort it out. Really good customer service.