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Customer reviews: Avada Email Marketing

Develop by Avada

Reviews (926)

Overall rating
4.8

What Merchants Think

Merchants widely appreciate "Avada Email Marketing" for its user-friendly interface and powerful features, which make managing email campaigns straightforward even for beginners. The app is seen as an excellent choice for businesses looking to enhance their email marketing strategy. Users particularly praise the exceptional customer support team, which consistently delivers quick, professional, and patient assistance, enhancing the overall user experience.

Key Strengths

  • User-friendly interface that simplifies email marketing.
  • Powerful features for creating professional campaigns.
  • Effective automation and segmentation tools.
  • Outstanding customer support, especially by team members like Hana, Audrey, and Lydia.
  • Rapid and helpful live support chat feature.

Common Concerns

  • Occasional slow app performance hindered user experience.
  • Some technical functions needing constant support intervention.
  • Complaints about certain features being locked behind the pro version.
  • Issues with trigger rules affecting conversion rates.

Final Thoughts

Overall, "Avada Email Marketing" is highly regarded by merchants for its ease of use, robust features, and top-notch customer support. While some users experienced minor technical hiccups and felt the need for more accessible features, the application's benefits, especially for small to medium-sized businesses, are widely recognized. The combination of functionality and support makes it a recommendable tool for enhancing email marketing efforts.

Nöje

Apr 16, 2024  on Shopify

Avanda app is a game-changer! It automates personalized emails for your customers flawlessly. Plus, Hana provided the best customer support, when I encountered some questions and challenges, Hana was there to assist me every step of the way. Highly recommended!

Manski's Wellness

Apr 15, 2024  on Shopify

Hana was absolutely amazing and provided excellent customer service support. She quickly resolved my issue and helped me greatly with my automations. Thank you!

àpartir

Apr 13, 2024  on Shopify

サポートが素晴らしくとてもわかりやすい説明でした!これから使用していく予定です。

Total Routine

Apr 13, 2024  on Shopify

Avada Email Marketing & SMS has truly transformed my business! The WhatsApp feature is incredibly smooth and has made customer connections effortless. A big shoutout to Esther for her exceptional support. I highly recommend this app!

Puretive Botanics

Apr 12, 2024  on Shopify

Using Avada Email Marketing & SMS has been a game-changer for me! Their Pop-up feature is seamless and has helped me connect with customers effortlessly. Special thanks to Tiana for the outstanding support. Highly recommend!

Casshoo Reiki

Apr 11, 2024  on Shopify

An easy to use and low-cost app with great customer service. Today I was helped by Tracy with an email campaign that wouldn't send. She took care of me and solved my issue in no time. I strongly recommend this app

Looke

Apr 10, 2024  on Shopify

Nolan from customer support helped me resolve the issue with emails. The application seems to be functional and we will be testing it. I only miss customer segmentation by language/domain, which they claim they will work on. Otherwise, the application seems to be good value for money.

Tape It

Apr 01, 2024  on Shopify

I really loved the app workflow. It is very user friendly, with GENEROUS amount of emails and costumers, and with REASONABLE paid plans. Also the team is so professional, especially the support team who is available 24/7. Esther is actually a very supportive and helpful costumer service agent. Cheers to her. WOULD DEFINETLY RECOMMEND THE APP !

Noisy Guard

Apr 01, 2024  on Shopify

I'm just starting with this app but I can see that it is intuitive. In addition, support at the highest level. Esther helped me in just a few moments since I approached them. Thank you

Trubbiano

Apr 01, 2024  on Shopify

The application is excellent and customer service is always available to resolve any doubts or problems.

JRS Electronics Store

Apr 01, 2024  on Shopify

I would recommend this ad to just about anybody I’m in it. They were courteous kind, and help me with everything I needed and I really think him appreciate him very very very much. Thank you, John Robert Smith.

Make Family

Apr 01, 2024  on Shopify

日本のストアでも使いやすいかなと思います。 テクニカルイシューがありましたが、カスタマーサポートも丁寧で1日で解決してくれました。 サポートのLydiaさんからはいいアドバイスをもらえました。

PoshPup

Mar 31, 2024  on Shopify

Support is quick but the app does not work. I get a Forbidden error and have to wait for the tech team to look at it

STORE

Mar 31, 2024  on Shopify

This app is very helpful for your business!! There's also a kind online consultant called "HANA" if you're not familiar with it She's very nice and kind to teach well! Thanks to her, I was able to solve a lot of the problems I had!

Team DZ store

Mar 30, 2024  on Shopify

Discovering the app and the ecommerce world. The app even in the free version allows me to do my work done so far. Esther from the support took her time to answers to all my questions with speed with exemple. I really appreciate the app so far.

Milagron

Mar 29, 2024  on Shopify

Fast returning and problem solving partnership. Our advisor was Esther and we had prompt replies and fast solutions from her.

RiniShoppe

Jan 23, 2024  on Shopify

In free tier only Avada is providing 400 emails/day which is really good to go options for startups with less than 500 contacts like me. I recommend Avada email marketing app and customer support is on top particularly 'Audrey' who supported me for all my needs in email marketing automations. Thanks.

Hello Sleek

Jan 03, 2024  on Shopify

The perfect email app. I have worked with several platform but I really think this one is the best! Customer service is very good and super fast communication. I have been helped very quickly and very well by Emily, she has answered my questions well and quickly allowing me to move on quickly as well. In short top app

thecuppa

Dec 31, 2023  on Shopify

Has been good using Avada Email with my shopify store thecuppa.co.uk Recently had an issue updating my campaign and Hana help me sort it out. Really good customer service.

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