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Aunoa CRM and Support Agents logo

Aunoa CRM and Support Agents

Develop by Aunoa
Free plan available

Centralize all support interactions from different channels.

Multi-channel integration
Real-time responses
Ticket management
Centralized inbox
Contact timeline

About Aunoa CRM and Support Agents

Launched Feb 23, 2023

Categories

Built by Aunoa

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Description

Connect your channels in a single Support Inbox to improve the effectiveness of your team.

Connect your live chat, social media, and messaging apps so you can view, manage, and reply to all interactions from a single centralized Inbox. ¡Surprise your customers and prospects with real-time and effective responses! Use our conversations software to reduce response time, improve the shopping experience and offer personalized conversations that boost online sales and improve your customer support quality.

Connect your live chat, social media, and messaging apps so you can view, manage, and reply to all interactions from a single centralized Inbox. ¡Surprise your customers and prospects with real-time and effective responses! Use our conversations software to reduce response time, improve the shopping experience and offer personalized conversations that boost online sales and improve your customer support quality. more
  • Centralize all your support conversations in one single Inbox.
  • Generate more sales from your messaging channels with real-time support.
  • Create, manage, prioritize and organize tickets directly from your Inbox.
  • Get in one view the full record of every conversatión and contact’s timeline.
  • Save time and free your team from repetitive tasks using AI.

Pros

  • Centralizes support interactions from various channels, making it easier to manage communications
  • Supports integration with live chat, social media, and messaging apps, enabling streamlined interaction management
  • Offers real-time responses which can improve customer experience and support quality
  • Aids in improving shopping experiences and boosting online sales through effective communication
  • Allows for the creation, management, prioritization, and organization of support tickets directly from the inbox
  • Provides a unified view of all conversations and contact timelines, helping in better tracking and communication
  • Reduces response time which can enhance customer satisfaction
  • Includes AI features to automate repetitive tasks, increasing efficiency and saving time for support teams

Cons

  • Potential learning curve for new users unfamiliar with integrated platforms
  • May require additional setup or customization for different business requirements
  • Reliance on integrations might pose challenges if API connections fail or if third-party platforms undergo changes
  • Centralization might lead to information overload if not managed properly

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