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Atlasmic Live Chat & Helpdesk logo

Atlasmic Live Chat & Helpdesk

Develop by Shopify

$99

/ Month
Free plan available 14 Days Free Trial

Deliver exceptional customer service and increase sales

Quick setup
Order tracking
Analytics
Live chat
Contact form
Inbound marketing
Self-service tools
Browsing history

About Atlasmic Live Chat & Helpdesk

Launched May 06, 2021

Categories

Built by Shopify

Address

10900 Research Blvd Ste 160C Pmb 3043, Austin, TX, 78759, US

Website Support Portal Privacy policy Tutorial FAQ Document
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Introduction Video

Description

Live chat, inbound marketing, and analytics - everything for a successful e-commerce business.

Atlasmic is a customer service platform designed for fast-growing ecommerce companies that provides self-service tools for customers, helping to improve the customer experience and increase revenue. It is a simple yet powerful helpdesk solution for businesses at all stages of growth.

Atlasmic is a customer service platform designed for fast-growing ecommerce companies that provides self-service tools for customers, helping to improve the customer experience and increase revenue. It is a simple yet powerful helpdesk solution for businesses at all stages of growth. more
  • Connect with your visitors via live chat - solve problems and improve CX
  • Capture leads and replies via the contact form - even when being offline
  • Preview customers browsing history and viewed products with the tracking tool
  • Enable users to check their order status via the order tracking tool
  • Set up Atlasmic in your Shopify store in less than one minute

Pros

  • Designed specifically for fast-growing ecommerce companies, ensuring relevance and specialized features
  • Provides self-service tools for customers, potentially reducing the workload on support teams
  • Helps improve customer experience (CX) which can lead to increased revenue
  • Simple yet powerful helpdesk solution suitable for businesses at all growth stages
  • Live chat feature allows for direct communication with visitors to resolve issues promptly
  • Offline contact form allows for lead capture and customer replies even when support is not available
  • Tracking tool lets support preview customers' browsing history and viewed products, aiding in providing contextually relevant assistance
  • Order tracking tool empowers users to check their order status independently
  • Quick setup on Shopify store, taking less than one minute, which is highly convenient

Cons

  • Relies heavily on real-time interactions which may require constant availability of support staff
  • May have a learning curve for businesses not already familiar with live chat and helpdesk solutions
  • The feature set, while robust, may be overwhelming or underutilized by smaller or less tech-savvy businesses
  • Potentially routinizes customer interaction, making it less personal

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