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Customer reviews: CedCommerce Amazon Channel

Develop by CedCommerce

The Shopify Amazon by CedCommerce app helps merchants sync their Shopify store with Amazon for streamlined selling. This review covers its features, benefits, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (989)

Overall rating
4.7

What Merchants Think

The overall feedback from merchants using the "CedCommerce Amazon Channel" app is largely positive, with many users appreciating the effectiveness of the app for integrating Shopify with Amazon. Merchants highly value the exceptional customer support provided by the CedCommerce team, often highlighting the team's professionalism, responsiveness, and helpfulness. Although some users encountered technical issues, the customer service team frequently receives praise for their problem-solving abilities and readiness to help.

Key Strengths

  • Outstanding customer support with responsive and knowledgeable staff.
  • Seamless integration between Shopify and Amazon, facilitating real-time inventory synchronization and product uploads.
  • Ease of use with intuitive interface for managing product listings and syncing orders.
  • Effective bulk upload feature which saves time and effort for merchants.
  • Personalized assistance with setup and troubleshooting through direct communication channels like chat and video calls.

Common Concerns

  • Occasional technical issues and synchronization errors between Shopify and Amazon.
  • Encountered complexities with Amazon's requirements, requiring frequent support intervention.
  • Some users had disappointing experiences with the service, questioning the reliability of the support.
  • Additional charges for features and unresolved issues despite payment, as reported by a few users.

Final Thoughts

CedCommerce Amazon Channel is generally well-received for its robust integration capabilities and exceptional customer support, making it a valuable tool for merchants aiming to streamline their Shopify to Amazon operations. While there are some areas of concern, particularly regarding technical issues and additional charges, the app's benefits and the support team's dedication to resolving problems contribute to its positive reputation and usefulness for many merchants.

Be Layered

Aug 06, 2024  on Shopify

Good App and good Customer Services , it is important you get someone to chat with and help you do all the setup, also helped to Bulk uploading which is very important using the templates feature i still did not sell in amazon yet , but it looks like the support is here to help

ZuZu.land

Aug 06, 2024  on Shopify

CedCommerce Amazon Channel has made managing my Shopify and Amazon stores a breeze. The setup was easy, and the real-time inventory sync prevents overselling. Order management is streamlined, saving me time and effort. The user-friendly interface is a plus, and the technical support is brilliant—always responsive and helpful.

7CirclesUSA

Aug 06, 2024  on Shopify

It was great experience. Nupur helped me step by step to onboard Shopify to Amazon platform. She was very detailed oriented and had lots of patience while guiding me. Application was rest was and straight forward once you learn from CedCommerce associates.

All Things Quilty

Aug 05, 2024  on Shopify

I use CedCommerce for both my Etsy AND Amazon integrations. Thier customer service is fantastic. They work with you to explain the intricacies of listing with these channels. I highly recommend!

HalalGlam

Aug 04, 2024  on Shopify

Cedcommerce team has been helpful in helping me setting up the connection between my shopify and amazon listing. Thank you very much.

Customs vibe

Jul 30, 2024  on Shopify

I would HIGHLY RECOMMEND this app. I had issues with syncing my products over to Amazon, but the Customer Service agent helped me resolve the issue as far as the syncing.

Cozy Candles Inc.

Jul 29, 2024  on Shopify

Great customer service. They reply promptly. They helped fix one of my issues. The only reason I gave it four stars was because it's a little tricky for me to use, and a lot of error messages which customer service helped me with. I may update to a 5 star later. I just feel the app could be a little more user friendly for beginners. I think once I get the hang of it it, will get easier. But customer service is great!

Shop Israel

Jul 29, 2024  on Shopify

Great platform with great assistance whenever questions may arise. We are up and running on Amazon and it feels great! However, without the video assistance from the help team, the platform was difficult to figure out.

Só Dança USA

Jul 25, 2024  on Shopify

I was able to get the help I needed right away. Customer service jumped on a meeting call and we were able to get my problem resolved. Friendly and helpful! The app is great! It connects my products directly to amazon and the orders as well. Super helpful and easy to learn

NYAquatic

Jul 24, 2024  on Shopify

amazing job and they even met with me to walk me through the listing process which can be confusing at first! very much reccomend

POPvault

Jul 24, 2024  on Shopify

Was having issues with product additions and reached out to support. They were very helpful and resolved my issue quickly.

Fantasy-Scents

Jul 23, 2024  on Shopify

So far, so good. The support is very helpful and very patient, they answer every question in seconds. Thank you very much, this makes my day way easier.

My Store

Jul 22, 2024  on Shopify

They are amazing! Very thorough and helpful and willing to go above and beyond. I am thrilled with how hard they work and how much they are willing to do!

Adventure Parts

Jul 21, 2024  on Shopify

I could not get a single product to upload to Amazon. I have called them, I have used the chat support and I still do not have any products showing on Amazon. I cannot recommend this app.

Expert Brand Apparel

Jul 18, 2024  on Shopify

This app is great and the customer support is fast to respond and they're very patient and very helpful when answering my questions. They helped me set up my account and made sure I understood every step along the way. I totally recommend this CedCommerce Amazon Channel app. I am so happy I went with this app and not a different one. The plans are affordable and the integration is so fast and easy. I got my account up and running with my items listed. I know that If I have any issues, I can easily used the chat to reach a customer service representative and they will help me. I am very grateful and happy I chose this app because its easy to use unlike the other ones. Thank you again!

Bridal Wedding Bouquets

Jul 18, 2024  on Shopify

THANK YOU FOR YOUR HELP AND BEING PATIENT WITH ME WITH THE PROCESS TO GET MY LISTING LISTED ON AMAZON

Rosie Medina

Jul 17, 2024  on Shopify

CEDcommerce team was extremely helpful in preparing my e-commerce Shopify store. They have even agreed to another meeting.

Everyday Outdoors

Jul 17, 2024  on Shopify

Customer support is fantastic. They respond almost immediately with any help you will need with setup! Highly recommend!

Destin Jewelry

Jul 15, 2024  on Shopify

Excellent customer support! Walked me through how to set up a template so we can get our products listed on Amazon. Support is easy to get a hold of and is easy to work with! Highly recommend.

Yogo

Jul 15, 2024  on Shopify

After struggling for months we will be deleting this awful app. #1. CS seems designed to infuriate you - they act dumb and talk in circles and willfully refuse to understand your question. Then give you infuriating answers like 'just turn it off' when you spent 20 minutes explaining that it wont let you turn it off. #2. Do NOT use this app for listing creation, they can't even handle syncing. #3 SO MANY bugs and limitations. They won't fix any of them. You can't control what they sync with Amazon. Want to have higher prices or different fulfillment times on AZ? Forget about it CED will force you to match Shopify. I cannot even list how many bugs there are in the software. #3. One bug in particular. There is a setting for OOS inventory quantity (settings>product) displayed that keeps resetting itself to 999. Their default is to push 999 units to Amazon if something is OOS. If you turn it off, it turns itself on again. This is a huge booby trap - Amazon will shut your listings down if you keep cancelling mistaken orders. The workaround that I found is you have to de-link any OOS products. Again though this is a big problem if you have 1,000 skus. Things go OOS all the time. You will need to manually de-link anything that goes OOS. It took me weeks of yelling at them to even get them to acknowledge the problem. I don't know if it is fixed. When I tried to talk to them about it and ask if it will stay off now, they just repeat back to me what I said as if they are informing me of how it works ("when you put in "0" it resets back to "999") even though that is a bug, and talk in circles and refuse to acknowledge the problem or tell me if it will keep resetting back to "999" for OOS products or now.

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