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Customer reviews: CedCommerce Amazon Channel

Develop by CedCommerce

Reviews (1,459)

Overall rating
4.8

What Merchants Think

The overall feedback from merchants using the "CedCommerce Amazon Channel" app is largely positive, with many users appreciating the effectiveness of the app for integrating Shopify with Amazon. Merchants highly value the exceptional customer support provided by the CedCommerce team, often highlighting the team's professionalism, responsiveness, and helpfulness. Although some users encountered technical issues, the customer service team frequently receives praise for their problem-solving abilities and readiness to help.

Key Strengths

  • Outstanding customer support with responsive and knowledgeable staff.
  • Seamless integration between Shopify and Amazon, facilitating real-time inventory synchronization and product uploads.
  • Ease of use with intuitive interface for managing product listings and syncing orders.
  • Effective bulk upload feature which saves time and effort for merchants.
  • Personalized assistance with setup and troubleshooting through direct communication channels like chat and video calls.

Common Concerns

  • Occasional technical issues and synchronization errors between Shopify and Amazon.
  • Encountered complexities with Amazon's requirements, requiring frequent support intervention.
  • Some users had disappointing experiences with the service, questioning the reliability of the support.
  • Additional charges for features and unresolved issues despite payment, as reported by a few users.

Final Thoughts

CedCommerce Amazon Channel is generally well-received for its robust integration capabilities and exceptional customer support, making it a valuable tool for merchants aiming to streamline their Shopify to Amazon operations. While there are some areas of concern, particularly regarding technical issues and additional charges, the app's benefits and the support team's dedication to resolving problems contribute to its positive reputation and usefulness for many merchants.

Luxe B Co

Apr 11, 2024  on Shopify

I wanted to give this app another chance after last year. we have over 100 emails and they never got us up and running. Today I had a video call scheduled and they no showed

Sancher Sarees

Apr 10, 2024  on Shopify

I'm incredibly impressed by the CedCommerce Amazon support team's professionalism, efficiency, and dedication to resolving issues promptly. Their expertise, courteous demeanor, and excellent communication skills have made every interaction a positive experience. I highly recommend their services to others.

OUTLET CUIR

Apr 08, 2024  on Shopify

The app is a bit difficult to use, due to Amazon rules and API. But fortunately the assistance is here to help anytime. Good interface as well, it helps!

Richard Paul Evans Online Store

Apr 07, 2024  on Shopify

We use CedCommerce to sync our Amazon orders and some listing information because it is the most solid Shopify app of the several we tried. In our several years of using CedCommerce, we have always had support available via live chat to see what is going wonky with Amazon.

MWS

Apr 03, 2024  on Shopify

Great App to work with Amazon via Shopify, very supportive staff, Excellent people very calm & composed staff, Highly recommended. Hats off to their patient to listen and understand the query's. Syncing process is very smooth.

Monte Holding

Apr 02, 2024  on Shopify

CedCommerce's Amazon Channel app has been a fantastic addition to our Shopify store. Their chat support is impressively quick and super helpful, always ready to assist with any concerns. I even had a call meeting with them, where they meticulously worked through all my issues, ensuring our products got approved and listed on Amazon smoothly. We do recommend this app to anyone looking to expand their online presence and sales through Amazon. It's user-friendly, efficient, and the team behind it is incredibly supportive!

PEGAS STORE

Mar 27, 2024  on Shopify

We were in a search of an app that can intergrate Amazon and Ebay orders so those will be automatically sent to our software-platform for stock and order management. We concluded that this app is the best option given. We are working on this, the last two months and i couldnt thank enough Ankit Singh and his team. This app stands on its people and we frankly think that Ankit and his team are excellent professionals and they do know well their object and this app. A+ given! Highly recommended. Thank you guys!

Wild & Pure

Mar 25, 2024  on Shopify

We tried the Marketing Plan, however there was no useful support at all and none of the features listed in the plan were ever fulfilled. Chatting with CEDcommerce support in Shopify was just talking in circles with no solutions. We had one audio-only meeting where they told us we'd get an audit by a certain date and after that, they would need Amazon Partner access. The audit never came, and then they said it was because they needed access to complete it. We sent the link but they weren't able to use it and sent instructions on how to do exactly what we already had done to send it. After 3 weeks we gave up and cancelled.

Ranok Inc

Mar 24, 2024  on Shopify

What a nightmare. I installed the app. Out of the products that were already being sold on Amazon, some were shown without an ASIN and some with an ASIN. I asked support why, what the nightmare continued... An hour of messaging, at first they say they're not on Amazon, I say how come here's the screenshot, they say oh yes they are, I checked myself. "Refresh the page," they say. I refresh, same thing, I send him the screenshot again, they say the products are not on Amazon. I say how can they not be, you just checked and said they were. Such uselessness.

K'Lacquer

Mar 22, 2024  on Shopify

This is an absolute scam. Please do not use this app, it does not help to sync any of your listings from Shopify to Amazon. I've contacted support and even re-uploaded the listings 10 times, and still had results stating "Error". This app is a complete scam, please do not purchase the monthly membership either.

Bash Bliss

Mar 21, 2024  on Shopify

Absolute scam, it's mind blowing, I just have to leave a review to warn others. There is no way these glowing 5 star reviews are real. I purchased credits to import listings and never got access to actually start the import. I contacted support multiple times, the live support couldn't help and always said the right department will contact me with a solution. Never heard from anyone. I asked for a refund and the live support kept me for more than an hour just dodging my request, asking me to send screenshots of the invoice, to wait, asking what product, who did I talk to ect and at the end said they can't help me and someone will reach out for the refund. I receive an email from yet another person and they engaged in the same dodging, when I made it clear that I need my refund, they stopped answering and never issued anything. Pure scam and will be reported to Shopify. Don't believe the fake reviews, trust me.

REAXION|reaxion.jp

Mar 17, 2024  on Shopify

和訳されていないため理解できない部分が多いが、チャットサポートが丁寧に教えてくれる。

Parapharmacy Store

Feb 02, 2024  on Shopify

I'm an actual client. The app is great, and the customer service is excellent. I had a small problem and one of the tech support guys was able to solve it in minutes. I highly recommend this app

SendIt Sailing

Jan 24, 2024  on Shopify

CedCommerce has a been a a great tool for helping us manage our Amazon listings and sync products and orders between Amazon and Shopify. After trying one or two other apps we switched to CedCommerce and found it was far suprior to the others. The app works great and anytime we have had any issues or needed help the support has been very quick to respond and answer or solve the issue. I would highly recommend CedCommerce for anyone selling on Shopify and Amazon.

Derma Salt

Jan 16, 2024  on Shopify

I have worked with several of CED Commerce's agents and have found each of them to be highly attentive to my needs and they all worked extensively to resolve my needs. I still have work to do but to date am confident that my issues will be resolved as long as I have these guys on my side.

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