Aide AI Support Automation

Develop by Shopify

$300-$800

/ Month

Free plan available 30 Days Free Trial

Fully Automate Support Workflows and Question Answering

Order tracking automation

Customer insights

Crm integrations

Api integrations

Returns automation

Automate support workflows

Ai question answering

Exchange automation

Ai agent suggestions

About Aide AI Support Automation

Launched Jan 31, 2024

Built by Shopify

Address

114 W. 17th Street, New York, NY, 10011, US

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Aide is the easiest way to use AI for automating support workflows and question answering

Aide is the easiest way to get customer insights, automate repetitive workflows like order tracking, returns, and exchanges, assist support agents with AI suggestions, and use knowledge to answer common customer questions automatically. Aide analyzes customer messages to find possible automations and gives you the tools you need to configure workflows to bring intelligence and efficiency to your support operations.

Automate knowledge-based question answering and order tracking
Automate returns, exchanges and other operations based on store policy
Agent assist tooling to help human agents respond to customers faster
Support multiple stores and brands with AI and bots in one Aide account
CRM and API integrations to read data or perform actions

Pros

Fully automates support workflows including order tracking, returns, and exchanges
Assists support agents with AI suggestions to improve response time
Automatically answers common customer questions using knowledge base
Provides tools to configure workflows for improved efficiency and intelligence
Generates AI insights and recommendations through ongoing analysis
Offers CRM and API integrations to read data and perform actions
Positive review indicates responsive and helpful customer support
Customizable and adaptable to specific business needs based on user feedback

Cons

Potential reliance on automated systems could reduce the personal touch in customer support
Initial setup and configuration may require time and effort
Effectiveness of AI suggestions may vary depending on the complexity of customer queries
Dependent on the quality and comprehensiveness of the existing knowledge base

Top Helpful Reviews

Patchstore24

Sep 01, 2024 on Shopify

Our team is super happy with Aide! We currently use Zendesk and as such needed an AI solution that works with our existing CX platform and allows us to fully leverage our Shopify data to cut down support times and costs. Aide was a perfect fit as it integrates with both and seamlessly helped our agents get through tickets faster and automatically populates ticket fields on Zendesk!

Wicked Clothes

Apr 12, 2024 on Shopify

We have been working with Aide for a couple of months now and they have been exceedingly responsive and helpful to our needs. Throughout the process, the Aide team has taken our feedback well and made this as smooth as possible.