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Customer reviews: AfterShip Order Tracking

Develop by AfterShip

Reviews (4,784)

Overall rating
4.7

What Merchants Think

The overall feedback from merchants about the "AfterShip Order Tracking" app is a mix of high praise for its functionality and utility, alongside criticisms centered on customer support experiences and pricing structures. Many users find the app to be an invaluable tool for integrating order tracking seamlessly into their business operations, with particular emphasis on its real-time tracking features and user-friendly interface. However, several merchants express dissatisfaction concerning the app's pricing model and perceive some tactics as misleading, especially regarding premium features and subscription management.

Key Strengths

  • User-friendly interface and seamless integration with platforms like Shopify.
  • Real-time tracking capabilities that enhance both merchant and customer experience.
  • Responsive and helpful customer service, with specific mentions of staff like Sadhan, Aditya, and Garvita providing commendable support.
  • Customization options for tracking and notifications, which add significant value.
  • Ability to manage and track multiple orders efficiently, improving business operations.

Common Concerns

  • Issues with customer support being unresponsive or ineffective for some users.
  • Confusing or misleading premium pricing plans, with necessities sometimes locked behind higher tiers.
  • Problems with subscription management and cancellations, leading to unexpected charges.
  • Complications related to tracking numbers, especially with changes or multiple carriers.
  • Perceived lack of synergy with certain platforms and premium features not justifying their cost.

Final Thoughts

Despite some reservations about its pricing and customer service, "AfterShip Order Tracking" remains a popular choice for businesses needing robust tracking solutions. Its ability to integrate well with e-commerce platforms and provide real-time tracking updates has earned it high marks from users. For those willing to navigate its pricing complexities, the app offers significant benefits in enhancing logistical efficiencies and customer satisfaction.

VelWise

Jun 03, 2024  on Shopify

It's comforting to know that this app has dedicated customer service that is available to assist us. I had a technical issue with the tracking feature and created a ticket through the support system. The team responded within a few hours and solved my issue instantly. Highly recommend this app for its reliable service!

GiftDEN

Jun 02, 2024  on Shopify

If you're looking for an app with great customer service, look no further than AfterShip. Their team is incredibly responsive and helpful, providing top-notch assistance whenever needed. It's rare to find an app that values their customers as much as this one does.

Woof n Whiskers

May 31, 2024  on Shopify

Totally Recommend the app. High value service and excellent customer service by this platform. True value to money :)

My Store

May 30, 2024  on Shopify

Garvia was of great help to me after I was stuck in a process, she was kind and patient while guiding me thro, finally it was all resolved.

TB

Apr 25, 2024  on Shopify

Aftership customer service was extremely helpful, patient and very knowledgeable. There are many tracking software's however customer service can be a big difference and Aftership provided that. I was provided step was information by Mr. Chaitanya Singh Thakur who was brilliant. Would recommend for sure.

SRC Outdoor Store

Apr 25, 2024  on Shopify

Thanks Garvita for clearing my doubts on setting up a tracking page. Appreciate the assistance and patience

didadoo

Apr 23, 2024  on Shopify

The customer service support provided by AfterShip has been top-notch. The team responds within a short span of time and is always eager to help solve any setbacks. Such great customer service has given me the confidence that I've made the right choice while choosing AfterShip as my tracking assistant app.

NOATEKK Smartwatches

Apr 18, 2024  on Shopify

awesome app and awesome assistance. they've just removed their branding for free. this is amazing. thank you so much. I recommend this app for sure.

Jimi Brothers

Apr 18, 2024  on Shopify

Easy to use Nice feature Improve efficiency & save time Hands down, the customer service offered by AfterShip Tracking is second to none. The team is knowledgeable, helpful, and genuinely cares about ensuring your experience is positive. Any issues I've had have been resolved quickly and without hassle. It's truly refreshing to work with a company that values their customers like this.

NOBAFREIND

Apr 16, 2024  on Shopify

Track numbers are used well at an affordable price with friendly remote support. thank you Solved a problem that did not work through remote support.

Pazlo

Apr 14, 2024  on Shopify

très satisfait, rien à dire je suis très content du service client enfin bref aucun regret je ne peux que conseiller cette super application pour tracker vos livraison !! merci à Priya de m'avoir aidé aussi pour le service client !!

HomeByJoana.com

Apr 13, 2024  on Shopify

I am very happy with the support and all the effort that support person Saransh Kesarwani made to solve my issues! 10/10

Molino Glass

Apr 12, 2024  on Shopify

We used Aftership with Woocommerce and now switched to Shopify. Switching to Aftership on Shopify was very easy. Support was very helpful.

Fortus Pilates

Apr 12, 2024  on Shopify

Excellent app for getting a unified dashboard of all shipments. This is a game changer for keeping an eye on orders. Support is outstanding. I had a couple of minor timezone issues with how times were displayed and they had a developer fix them in less than 24 hours.

TrendsGo

Apr 11, 2024  on Shopify

I can't recommend AfterShip Tracking enough! Their live order tracking feature is indispensable for keeping up with my online business. And their top-notch support really sets them apart.

RoseGold & Black Pty Ltd

Apr 10, 2024  on Shopify

Awesome app! They have been around for ages and it definitely shows as they are easily the best tracking app more importantly the customer service is one of the best on Shopify, its even better than shopify support haha! Rajat helped me out and is great, super patient and easygoing going and helpful! Definitely recommend

Cavalcante Moda e Beleza

Apr 08, 2024  on Shopify

A experiência de atendimento ao cliente do AfterShip Tracking me impressiona. Eles levam a sério todos os problemas dos usuários e, ao resolvê-los, são altamente responsivos, profissionais e focados. Todos os negócios na Internet exigem esse atributo e estou muito feliz que o aplicativo atenda ao seu valor fundamental.

D&ROutdoorOasis

Apr 05, 2024  on Shopify

I needed some help setting up everything, and it appears they have support that helped me by talking and explaining all the steps during the meeting. We spoke with Saransh, and he was very helpful.

Trove & Co.

Jan 10, 2024  on Shopify

Great app that we have been using for a couple of years. I had a small issue today and the support was excellent! Thank you Priya.

The Corporate Girl Planner

Jan 08, 2024  on Shopify

I've recommended AfterShip Tracking to colleagues partly because of the phenomenal customer service. Every time I've reached out with a question or issue, they've been extremely knowledgeable and highly effective in their responses. You can tell they genuinely care about your satisfaction with their app, and that kind of level of attention is brilliant advantage when trying to run an online shop.

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