This is an absolute joke. The links that are sent out in the trial period only are based on the Premium plan. As soon as the trial period is over those links stop working and your customers get sent to a page that says if you want to track your order click here. Then they get to a tracking page on a subdomain of Aftership where they have to fill out the form again. here is the funny thing. The plan that supports those links is 240 Euros/Month. So you either pay for that or you have a bunch of customers left with a broken tracking link. On top of that the UX is horrible. I use so many different software all the time, so I usually find what I look for fairly quickly, but here it takes forever to find what you are looking for, options that are not clearly explained with no help text or anything. Support sucks balls and just closes tickets which sends you to a bot again and again and again. I understand, every software gives trials of premium features to increase customer LTV, but giving out features in the trial period that completely stops working unless you purchase the highest plan AND directly effect customers is ridiculous. Now I have a bunch of customers with broken links unless I upgrade to a 240 Euros plan. SMH. Funny thing is, tracking links is literally to most basic feature a tracking app should offer... I used Aftership for all my stores between 2017 and 2020 and wanted to implement it again, but as of 2024 its not recommended at all.

Я ценю оперативное обслуживание клиентов, предоставляемое приложением для отслеживания AfterShip. Они ответили на мой запрос буквально за считанные минуты и помогли мне решить вопрос. Я доволен работой их службы поддержки.

Extremely convenient and customizable tracking for customers. Support is quick to respond and extremely helpful.

Super impressed with their customer service - they went above and beyond to help me set everything up, which made a big difference. Highly recommend!

In terms of AfterShip itself, might not be the most reflective of your business by itself. But better compatibility with Shopify would be great, in terms of starting a premium plan, which can only be done by the store-owner. Might be a better feature to have when other employees are given admin rights, that they would also be able to start the premium trial themselves, instead of having to bother the CEO with mundane tasks such as this. In terms of Customer Support, I would like to point out the Garvita was amazing. Although I was a bit frustrated and gave her a hard time, she stayed professional and tried to help me as much as she could. Albeit, she was not able to help me further, due to Shopify being the problem apparently, she directed me in the right direction.

Terrible support, constantly having to fix issues. Their system is too complicated and buggy. Moved on to Parcel Panel already and much happier.

I have to say, the AfterShip Tracking team really impressed me with their customer service. They responded quickly to my questions and patiently guided me through the app's features and functionalities. Thanks to them, I've been using the tracking tool almost daily, and it's been a great investment for my business.

Aseem was an absolute life saver, reassured my confusions, really professional and friendly, would recommend!

It's very handy considering I can't track with Shopify due to my main product type. Along with getting a free trail.

Just started using the app to track shipments in between fulfillment and delivery. It's exactly what I needed to keep my customers up to date on shipments.

I was highly impressed with the customer service provided by AfterShip Tracking. They were extremely responsive and able to answer all of my questions quickly and effectively, making my experience using the app much smoother.

Great customer service. I was really stressed with an issue i was having, but Garvita patiently assisted me in identifying and resolving the problem. Thank you.

VERY PROMTP SERVICE AND ALL MY QUESTIONS WERE ANSWERED. SHREYASI WAS SUPER KIND AND PATIENT AND HELPED ME WITH ALL MY QUESTIONS

Sehr hilfreicher Support, konnte das Problem, dass wir mit anderen Tracking-Apps haben lösen und storeübergreifend tracken. Der Customer-Support ist auch sehr kompetent und konnte unsere Probleme lösen!

I think the help app and the people behind it are great! Pleased and impressed by how truly efficient they are! Unlike quite a few other apps out there with just auto "here's the link" replies!

I just came across couple issues with finding solution for Filters and custom fields. Support team- *Nitin* right away helped me with Sharing screen and direct me to right way without rushing things. Kudos to After Ship team!!

Great app to help customers track their order directly on my website. I like how everything is customizable and is very user friendly. The free plan has 50 shipments per month to be able to be tracked and that's perfect for me. I like how I don't have to pay for an extra thing because I have a few shipments a month and it's very affordable

Personally, I use aftership for all my business because they do for me what exactly I need and help me monitor and track deliver seamlessly

Still the leader in tracking experiences for customers. More expensive but it works. Some issues auto-detecting Hong Kong post tracking numbers for some reason though.

Worst Customer Service Experience – Avoid AfterShip at All Costs! If I could give AfterShip zero stars, I would. This has been, without a doubt, the worst customer service experience I’ve ever had with any company. I’ve been waiting for over three days for them to fix a SIMPLE issue, and all I get are empty promises and vague excuses about how they’re 'working on it.' Spoiler alert: they’re NOT. The sheer lack of urgency and professionalism is staggering. It’s obvious they don’t care about their customers or resolving issues in a timely manner. They just keep stringing me along with no real solutions, wasting my time and making me regret ever trusting them with my business. If you value your sanity, do yourself a favor and stay far, FAR away from AfterShip. This company is a joke and a complete waste of time. I’ll be looking for a more reliable alternative immediately. Absolutely pathetic service.