Had a ton of questions and worries about the tracking of our shipping, which has been a little messy, but I received great help from Arun in customer support.

Hi Sadhan, Thanks so much for introducing AfterShip and walking me through its features — it really helped clear up my confusion. Your explanation was super clear and saved me a lot of time. Appreciate your support!

Aftership is one of the best plug in's you will ever have on your store. I have to also mention that the customer service / IT agent Roshan Sashan was honestly so helpful, and very advanced. They have proper live help chat, and Roshan also instantly did a screen share so he could demonstrate things to me.

Recently added this app and it has been working out well so far. The support has been quick to respond with any inquiries.

What a waste of time and mediore customer support. The carrier is not connecting to the right one. You have to do it manually everytime. I've opened a resquest, and everytime the assignation doesn't work. It take days for a resquest and the chat support is trash. Be aware if your connectors doesn't work, you're screwd

Live support was spot on helping with my domain issue. It was an easy fix. Great support in timely manner. Thank you for the help!

Abihshek is helpful and responsive to our problem, and another team member helped a lot when we have problem on the bills.

Sadhan was very helpful all the way through the process, especially when we hope on a call it was even better!

Just subscribed to the Essentials plan (which already feels overpriced), but I needed it for DAO updates. Now they're asking for an extra €60 just for the carrier masking feature — which is essential for dropshippers who want to hide shipments from China. On top of that, the support is really poor. Overall, super expensive compared to other providers like ParcelPanel.

Karen did a great job of quickly diagnosing my support issue with a couple of questions and a recommended resolution. I appreciate the prompt response and quick solution to my issue.