Updated: 2025-07-11 Every useful custom feature requires a premium subscription, with real flexibility only available on the $239/month plan. For a new or small store, the entry plan is $11/month, but most customisation is locked behind the premium tier. The duplicate cookie banner was the final straw. At this price point, I’d expect far more control and value. Customer service was generally responsive and polite, both during regular use and when I decided to leave –they answered my queries and followed up until the cancellation was fully processed. During the cancellation process, I was offered a 50% discount for three months, but you have to confirm cancellation several times and are forced to provide a reason just to proceed. Even after all that, you cannot actually delete your account until your paid plan expires (in my case, almost a month later). If you want to delete it immediately, you have to chase support. This feels needlessly obstructive and unfriendly to users who wish to leave. The business model screams, “We’ll get one big customer rather than twenty happy small ones.”

Terrible customer service, I was looking for a solution to a billing I did not agree with, and they just ignored me, even though I have been sending messages for weeks. I do not recommend them.

I was totally scammed by this app. DO NOT EVEN TRY IT, they charged us just to import orders, as they promised this would fix the analytics. Anlytics don't work, even with the highest plan.

If you're looking for a straightforward tracking app that supports a variety of carriers, look elsewhere. We invested time and effort into integrating AfterShip's tracking pages and notifications, only to discover a critical limitation: many carriers are only supported under their Premium plan, which starts at $239/month. This crucial detail is not disclosed on their plan pricing page, which feels deceptive. In the logistics world, carriers can change frequently due to shifting global dynamics. Having access to a wide range of carriers shouldn’t be a gated feature. AfterShip’s approach means you're eventually forced into an expensive upgrade, even if you started with the assumption that all carriers would be supported. When we reached out to their support team to explain the situation and pointed out the lack of transparency, we were met with zero empathy or viable solutions—just a push toward the Premium plan. It’s disappointing to hit a paywall on such a basic and essential feature, especially without prior warning. Until we find a more transparent and reliable alternative, we’re reluctantly going to Premium. But we definitely wouldn’t have chosen AfterShip had we known about this hidden restriction.

Pointless app. All it does is show a blank screen, no information and customer service does not help. Was looking for a replacement and this was reccomended but no idea why. Also, when the entire sidebar of a main app is just redirecting you to all the other paid items it is really annoying when looking for a simple tracking app. Might be good to some but this app has done absolutly 0 for us an no customer service help. We are not even able to cancel a subscription as anything on the back end is a blank screen. Not a cache issue, browser issue, etc, Good luck yall.

Had a ton of questions and worries about the tracking of our shipping, which has been a little messy, but I received great help from Arun in customer support.

Hi Sadhan, Thanks so much for introducing AfterShip and walking me through its features — it really helped clear up my confusion. Your explanation was super clear and saved me a lot of time. Appreciate your support!

Aftership is one of the best plug in's you will ever have on your store. I have to also mention that the customer service / IT agent Roshan Sashan was honestly so helpful, and very advanced. They have proper live help chat, and Roshan also instantly did a screen share so he could demonstrate things to me.

Recently added this app and it has been working out well so far. The support has been quick to respond with any inquiries.

What a waste of time and mediore customer support. The carrier is not connecting to the right one. You have to do it manually everytime. I've opened a resquest, and everytime the assignation doesn't work. It take days for a resquest and the chat support is trash. Be aware if your connectors doesn't work, you're screwd