Great experience with AterShip. Keeping our customers updated on shipping status has greatly reduced the amount of calls that we receive and help drive up our return customer rate.

They make it very difficult to cancel, we had a subscription and there was no way to cancel. When I went to cancel it the 3rd time it sent me to a chatbot who said 'i cannot help you with this let me send to a human agent'... dont companies legally have to make it simple to cancel subscriptions?

Abhishek was very helpful, the indications were clear and smooth, my problem was solved beautifully, thank you

This feature has been in place for some time on our Shopify site with no trouble. Today, giving 4 stars for the terrific customer service from their support team in resolving an admin issue quickly and efficiently. Thank you, Abhishek.

I am extremely disappointed with this app's billing practices. Despite uninstalling it before the trial period ended, I was still charged. I've now contacted support twice to request a refund, explaining that I wasn't using the app and that it was uninstalled well before the charge was incurred. Unfortunately, my requests have not yet been resolved. Being charged for an app I wasn't even using during a supposed 'trial' period is unacceptable. I would advise others to be very cautious about signing up for this app, as you may be charged even if you don't continue using it after uninstalling. This has been a frustrating experience, and I cannot recommend this app based on their billing practices and lack of timely resolution.

Updated: 2025-07-11 Every useful custom feature requires a premium subscription, with real flexibility only available on the $239/month plan. For a new or small store, the entry plan is $11/month, but most customisation is locked behind the premium tier. The duplicate cookie banner was the final straw. At this price point, I’d expect far more control and value. Customer service was generally responsive and polite, both during regular use and when I decided to leave –they answered my queries and followed up until the cancellation was fully processed. During the cancellation process, I was offered a 50% discount for three months, but you have to confirm cancellation several times and are forced to provide a reason just to proceed. Even after all that, you cannot actually delete your account until your paid plan expires (in my case, almost a month later). If you want to delete it immediately, you have to chase support. This feels needlessly obstructive and unfriendly to users who wish to leave. The business model screams, “We’ll get one big customer rather than twenty happy small ones.”

Terrible customer service, I was looking for a solution to a billing I did not agree with, and they just ignored me, even though I have been sending messages for weeks. I do not recommend them.

I was totally scammed by this app. DO NOT EVEN TRY IT, they charged us just to import orders, as they promised this would fix the analytics. Anlytics don't work, even with the highest plan.

If you're looking for a straightforward tracking app that supports a variety of carriers, look elsewhere. We invested time and effort into integrating AfterShip's tracking pages and notifications, only to discover a critical limitation: many carriers are only supported under their Premium plan, which starts at $239/month. This crucial detail is not disclosed on their plan pricing page, which feels deceptive. In the logistics world, carriers can change frequently due to shifting global dynamics. Having access to a wide range of carriers shouldn’t be a gated feature. AfterShip’s approach means you're eventually forced into an expensive upgrade, even if you started with the assumption that all carriers would be supported. When we reached out to their support team to explain the situation and pointed out the lack of transparency, we were met with zero empathy or viable solutions—just a push toward the Premium plan. It’s disappointing to hit a paywall on such a basic and essential feature, especially without prior warning. Until we find a more transparent and reliable alternative, we’re reluctantly going to Premium. But we definitely wouldn’t have chosen AfterShip had we known about this hidden restriction.

Pointless app. All it does is show a blank screen, no information and customer service does not help. Was looking for a replacement and this was reccomended but no idea why. Also, when the entire sidebar of a main app is just redirecting you to all the other paid items it is really annoying when looking for a simple tracking app. Might be good to some but this app has done absolutly 0 for us an no customer service help. We are not even able to cancel a subscription as anything on the back end is a blank screen. Not a cache issue, browser issue, etc, Good luck yall.