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Customer reviews: AfterShip Order Tracking

Develop by AfterShip

Reviews (1,440)

Overall rating
4.5

What Merchants Think

The overall feedback from merchants about the "AfterShip Order Tracking" app is a mix of high praise for its functionality and utility, alongside criticisms centered on customer support experiences and pricing structures. Many users find the app to be an invaluable tool for integrating order tracking seamlessly into their business operations, with particular emphasis on its real-time tracking features and user-friendly interface. However, several merchants express dissatisfaction concerning the app's pricing model and perceive some tactics as misleading, especially regarding premium features and subscription management.

Key Strengths

  • User-friendly interface and seamless integration with platforms like Shopify.
  • Real-time tracking capabilities that enhance both merchant and customer experience.
  • Responsive and helpful customer service, with specific mentions of staff like Sadhan, Aditya, and Garvita providing commendable support.
  • Customization options for tracking and notifications, which add significant value.
  • Ability to manage and track multiple orders efficiently, improving business operations.

Common Concerns

  • Issues with customer support being unresponsive or ineffective for some users.
  • Confusing or misleading premium pricing plans, with necessities sometimes locked behind higher tiers.
  • Problems with subscription management and cancellations, leading to unexpected charges.
  • Complications related to tracking numbers, especially with changes or multiple carriers.
  • Perceived lack of synergy with certain platforms and premium features not justifying their cost.

Final Thoughts

Despite some reservations about its pricing and customer service, "AfterShip Order Tracking" remains a popular choice for businesses needing robust tracking solutions. Its ability to integrate well with e-commerce platforms and provide real-time tracking updates has earned it high marks from users. For those willing to navigate its pricing complexities, the app offers significant benefits in enhancing logistical efficiencies and customer satisfaction.

Feel-Ink

Jun 21, 2025  on Shopify

Terrible customer service, I was looking for a solution to a billing I did not agree with, and they just ignored me, even though I have been sending messages for weeks. I do not recommend them.

Balance Phone

May 26, 2025  on Shopify

I was totally scammed by this app. DO NOT EVEN TRY IT, they charged us just to import orders, as they promised this would fix the analytics. Anlytics don't work, even with the highest plan.

Geek Tropical

May 22, 2025  on Shopify

If you're looking for a straightforward tracking app that supports a variety of carriers, look elsewhere. We invested time and effort into integrating AfterShip's tracking pages and notifications, only to discover a critical limitation: many carriers are only supported under their Premium plan, which starts at $239/month. This crucial detail is not disclosed on their plan pricing page, which feels deceptive. In the logistics world, carriers can change frequently due to shifting global dynamics. Having access to a wide range of carriers shouldn’t be a gated feature. AfterShip’s approach means you're eventually forced into an expensive upgrade, even if you started with the assumption that all carriers would be supported. When we reached out to their support team to explain the situation and pointed out the lack of transparency, we were met with zero empathy or viable solutions—just a push toward the Premium plan. It’s disappointing to hit a paywall on such a basic and essential feature, especially without prior warning. Until we find a more transparent and reliable alternative, we’re reluctantly going to Premium. But we definitely wouldn’t have chosen AfterShip had we known about this hidden restriction.

Kawaii Stop

May 20, 2025  on Shopify

Pointless app. All it does is show a blank screen, no information and customer service does not help. Was looking for a replacement and this was reccomended but no idea why. Also, when the entire sidebar of a main app is just redirecting you to all the other paid items it is really annoying when looking for a simple tracking app. Might be good to some but this app has done absolutly 0 for us an no customer service help. We are not even able to cancel a subscription as anything on the back end is a blank screen. Not a cache issue, browser issue, etc, Good luck yall.

Hurtigbrille.dk

May 16, 2025  on Shopify

Had a ton of questions and worries about the tracking of our shipping, which has been a little messy, but I received great help from Arun in customer support.

Clawlab

May 07, 2025  on Shopify

Hi Sadhan, Thanks so much for introducing AfterShip and walking me through its features — it really helped clear up my confusion. Your explanation was super clear and saved me a lot of time. Appreciate your support!

Bubpedia

May 07, 2025  on Shopify

Aftership is one of the best plug in's you will ever have on your store. I have to also mention that the customer service / IT agent Roshan Sashan was honestly so helpful, and very advanced. They have proper live help chat, and Roshan also instantly did a screen share so he could demonstrate things to me.

AstroTelescopium

May 02, 2025  on Shopify

Recently added this app and it has been working out well so far. The support has been quick to respond with any inquiries.

Trippin Store

May 01, 2025  on Shopify

What a waste of time and mediore customer support. The carrier is not connecting to the right one. You have to do it manually everytime. I've opened a resquest, and everytime the assignation doesn't work. It take days for a resquest and the chat support is trash. Be aware if your connectors doesn't work, you're screwd

My Belle

Apr 28, 2025  on Shopify

Live support was spot on helping with my domain issue. It was an easy fix. Great support in timely manner. Thank you for the help!

JOYROOM

Apr 24, 2025  on Shopify

Abihshek is helpful and responsive to our problem, and another team member helped a lot when we have problem on the bills.

Shop Statik

Apr 23, 2025  on Shopify

Sadhan was very helpful all the way through the process, especially when we hope on a call it was even better!

Mode by Jade

Apr 14, 2025  on Shopify

Just subscribed to the Essentials plan (which already feels overpriced), but I needed it for DAO updates. Now they're asking for an extra €60 just for the carrier masking feature — which is essential for dropshippers who want to hide shipments from China. On top of that, the support is really poor. Overall, super expensive compared to other providers like ParcelPanel.

BagCaddie

Mar 20, 2025  on Shopify

Karen did a great job of quickly diagnosing my support issue with a couple of questions and a recommended resolution. I appreciate the prompt response and quick solution to my issue.

Heat Free Hair

Mar 06, 2025  on Shopify

Aditya is their customer service rep is unwillingly to help us resolve an issue even though supporting and clear information has been provided. We have been charged for 3 years and they are REFUSING to cancel the account.

like2print.de

Feb 21, 2025  on Shopify

Aditya und ihre Kollegen sind wirklich sehr bemüht, alle Fragen rund um AfterShip zu beantworten. Das Programm ist sehr umfangreich aber einfach zu verstehen. Man muss zwar etwas Zeit investieren, damit alles vernünftig eingestellt ist... aber dann hat man ein mächtiges Tool für Tracking, E-Mail Benachrichtung und mehr an der Hand!

Carnival Savers

Jan 29, 2025  on Shopify

Sadhan was very helpful in assisting me in setting up Aftership emails for customers. We just moved over from BigCommerce, and on that platform, I have used Aftership for about 10 years - highly recommended!

ALLO TOTES

Jan 13, 2025  on Shopify

amazing experience with aftership i love Aditya Kumar! Very helpful and respectful! 100% recommend them

Ma Boule De Couches

Jan 13, 2025  on Shopify

Me facture 26 euros alors que je n'ai jamais utilisé leurs application et que j'ai désinstaller j'attends mon remboursement et rapidement !

Snack Attack

Jan 10, 2025  on Shopify

These are a bunch of indian scamming people! Install 17 track, DO NOT INSTALL THIS SHIT APP. They will trick you into upgrading to premium plan of $250 and then at the time of uninstalling will bring up that $11 plan will work perfectly for you. They are bunch of scammers Stay away!

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