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Customer reviews: AfterShip Order Tracking

Develop by AfterShip

Reviews (4,784)

Overall rating
4.7

What Merchants Think

The overall feedback from merchants about the "AfterShip Order Tracking" app is a mix of high praise for its functionality and utility, alongside criticisms centered on customer support experiences and pricing structures. Many users find the app to be an invaluable tool for integrating order tracking seamlessly into their business operations, with particular emphasis on its real-time tracking features and user-friendly interface. However, several merchants express dissatisfaction concerning the app's pricing model and perceive some tactics as misleading, especially regarding premium features and subscription management.

Key Strengths

  • User-friendly interface and seamless integration with platforms like Shopify.
  • Real-time tracking capabilities that enhance both merchant and customer experience.
  • Responsive and helpful customer service, with specific mentions of staff like Sadhan, Aditya, and Garvita providing commendable support.
  • Customization options for tracking and notifications, which add significant value.
  • Ability to manage and track multiple orders efficiently, improving business operations.

Common Concerns

  • Issues with customer support being unresponsive or ineffective for some users.
  • Confusing or misleading premium pricing plans, with necessities sometimes locked behind higher tiers.
  • Problems with subscription management and cancellations, leading to unexpected charges.
  • Complications related to tracking numbers, especially with changes or multiple carriers.
  • Perceived lack of synergy with certain platforms and premium features not justifying their cost.

Final Thoughts

Despite some reservations about its pricing and customer service, "AfterShip Order Tracking" remains a popular choice for businesses needing robust tracking solutions. Its ability to integrate well with e-commerce platforms and provide real-time tracking updates has earned it high marks from users. For those willing to navigate its pricing complexities, the app offers significant benefits in enhancing logistical efficiencies and customer satisfaction.

Gidona

Jul 17, 2024  on Shopify

Nice product. A lot of features. Helps out a lot. Free plan is also included. I like it. Support is very good and fast. Thanks a lot.

Alfresco Chic

Jul 09, 2024  on Shopify

Only just started using the app but contacted customer support to help with setup and they were super helpful, even offered a demo call to help get me started. Early days but based on my experience, would highly recommend!

Tokyo Snack Box

Jul 07, 2024  on Shopify

At first, was easy to use so I became a paid user almost right away. But when asking for some very basic help to create a filter, the support wasn't helpful at all. Very disappointing.

AresFit

Jul 06, 2024  on Shopify

Very helpful customer service, solved all the issues I had very quickly. Clearly outlined how the app works and helped me run through everything.

Gozygear Company

Jul 03, 2024  on Shopify

they overcharge even after the i made sure the subscription is the right one and when you show them the chat history i just get to hear oh we will get back to you be email

Japarcana Towel

Jul 01, 2024  on Shopify

I just installed the app today so I don't know how it performs yet. However, the customer support was excellent. I will contact them if I have any problems in the future.

EvoCore

Jun 30, 2024  on Shopify

honestamente para una persona que tiene muy poco conociemiento sobre como hacer ventas en linea y dar su mejor potencial a los clientes, esta aplicación realmente te ayuda a entregar dicho punto, 100% recomendada ,al prinicipio es algo complicado de entender pero es cuestión de minutos de encontrar los puntos para tu tienda. :)

Shimmera Premium Press-on Nails

Jun 29, 2024  on Shopify

I am just a potential customer and Shreyasi answered all my burning questions and have provided me with helpful links. Once I've tried the service, I should be able to give more of my thoughts. Customer service is fantastic!

Hollyland

Jun 20, 2024  on Shopify

Thank you for Saransh Kesarwani's assistance. Not using it too much yet, but it ranks and I will give it a try.

Boutique Atena

Jun 19, 2024  on Shopify

Super! Facile à utiliser et à configurer. Options gratuites bien suffisantes pour une entreprise en démarrage. Je recommande!

TikShop Til U Drop

Jun 16, 2024  on Shopify

Deep, was very patient with me and helped me understand how to "Map" my shipping and how to have better overall understanding of how to use the platform. Thank you Deep for your professionalism and patience with me, as I am still new to all of this.

Chess House

Jun 16, 2024  on Shopify

Great App, does everything we need it to do though it is a little pricey. Quick response with customer service though.

Brawns & Brains

Jun 15, 2024  on Shopify

I love the customer service of AfterShip Tracking app. Whenever I had a question or concern, their responsive support team quickly replied and resolved my problem. It leaves me satisfied and confident to use the app again.

The Autistic Innovator

Jun 14, 2024  on Shopify

Expensive, but worth the money. My store has had a lot of customer issues with China shipping tracking because some of my store is dropshipped and tracking numbers often change before going into transit. Shopify's built in tracking created a whole mess of customer issues for me sending only one tracking number, but AfterShip has solved all those issues. It integrates with Cainiao so customers can get tracking updates finally. I love that customers can see every package in their order all on one page. Customers are excited about this massive order tracking upgrade too. Having a custom domain helps create a new level of professionalism to my store, and it's much easier to refer people to that link than the weird AfterShip link. It took me 3 days to figure out every little detail on how to use it, but I am glad I made the upgrade to Premium. Well worth it.

Triune Harmony Connection

Jun 13, 2024  on Shopify

Provided instant access to instructions that I needed help with, I am very satisfied. Great customer service. 10out of 10 .

CraftoyX

Jun 12, 2024  on Shopify

The AfterShip Tracking app not only does a great job with records for shippings. They have excellent customer service. Quick and informative customer support - you do not find this daily. Their compassion is evident as they support their customers both textually and in words. Highly recommend!

Gable Womens Footwear™

Jun 12, 2024  on Shopify

Great app for adding tracking pages for Shopify starter plan and lots of amazing support assistance thank you!

K.inc Beauty

Jun 10, 2024  on Shopify

So far so good. I love that AfterShip has a free plan which is perfect for new small businesses like mine that has small number of orders per month.

Flat Broke Speed

Jun 04, 2024  on Shopify

Very fast with assistance and extremely thorough. Was able to to speak to an agent and resolve issue immediately.

Generation Eco Store

Jun 03, 2024  on Shopify

I like the product. Currently using the Free version as we are under 50 shipments but looking to use full functionality soon.

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