Live support was spot on helping with my domain issue. It was an easy fix. Great support in timely manner. Thank you for the help!

Abihshek is helpful and responsive to our problem, and another team member helped a lot when we have problem on the bills.

Sadhan was very helpful all the way through the process, especially when we hope on a call it was even better!

Just subscribed to the Essentials plan (which already feels overpriced), but I needed it for DAO updates. Now they're asking for an extra €60 just for the carrier masking feature — which is essential for dropshippers who want to hide shipments from China. On top of that, the support is really poor. Overall, super expensive compared to other providers like ParcelPanel.

Karen did a great job of quickly diagnosing my support issue with a couple of questions and a recommended resolution. I appreciate the prompt response and quick solution to my issue.

Aditya is their customer service rep is unwillingly to help us resolve an issue even though supporting and clear information has been provided. We have been charged for 3 years and they are REFUSING to cancel the account.

Aditya und ihre Kollegen sind wirklich sehr bemüht, alle Fragen rund um AfterShip zu beantworten. Das Programm ist sehr umfangreich aber einfach zu verstehen. Man muss zwar etwas Zeit investieren, damit alles vernünftig eingestellt ist... aber dann hat man ein mächtiges Tool für Tracking, E-Mail Benachrichtung und mehr an der Hand!

Sadhan was very helpful in assisting me in setting up Aftership emails for customers. We just moved over from BigCommerce, and on that platform, I have used Aftership for about 10 years - highly recommended!

amazing experience with aftership i love Aditya Kumar! Very helpful and respectful! 100% recommend them

Me facture 26 euros alors que je n'ai jamais utilisé leurs application et que j'ai désinstaller j'attends mon remboursement et rapidement !

These are a bunch of indian scamming people! Install 17 track, DO NOT INSTALL THIS SHIT APP. They will trick you into upgrading to premium plan of $250 and then at the time of uninstalling will bring up that $11 plan will work perfectly for you. They are bunch of scammers Stay away!

This app told me I could integrate with Klaviyo in an Essential plan. But I must upgrade to Pro (+$100) to work with this function. I think it's tricky. And with $119, I have many other options to work with that are better than this.

Jai as really helpful in answering my questions and jumping on a google meet to resolve my issue. Really recommend.

Impossible to cancel billing as they make you go through loops to contact people in different departments and because it’s setup separate to Shopify on purpose you will be stuck to it forever.

Do not support first mile + last mile trackings numbers on different carriers. If the tracking number is updated or change country no tracking number is available. Tracking history go back to start. Have you ever shipped inside Europe or from China to Europe with changing tracking numbers or changing tracking systems ? Plus horrible AI support

This app is extremely helpful in keeping our business organized and to keep clients up to date on their order progress. We would strongly recommend this app for all businesses with logistical needs.

A bit pricey but the support team of the app is very good. They spend a lot of time helping me to resolve my problem. Great support from Sadhan! Thank you!

Les intervenants sur le chat sont très compétents et rapides à solutionner les problèmes, notamment Aditya qui m'a aidé pour certains endroits de traduction (bouton, boite de texte etc ..) Merci à Aditya

It is so hard to talk to customer service, nothing will be helped. This app will try everything to make you upgrade thier plan. Stay away! Otherwise, you will be charged more and more, and don't know why.

AfterShip Order Tracking is an excellent app! The features are seamless and make order tracking so easy. On top of that, the customer support is fantastic—special thanks to Sadhan for being so helpful and responsive. Highly recommend this app for anyone looking to improve their tracking experience! ✨