This is a fraudulent company, please be aware that this app does not debit payments through Shopify, but rather binds credit card payments in the app; and you cannot find the unsubscribe window when you open the app through Shopify. After I uninstalled it, it also deducted over 5 months in a row, looked for customer service, got a link to cancel the subscription, and even went so far as to ask me to take away a month's worth of fees, so beware of this app stealing our money.

I really appreciate this application and the support is very interactive and effective especially for one of them whose name is Aditya.

Garvita Kant was wonderful and helped me with the issue! She's also very kind and patient! Thanks aftership!

Aftership Tracking is a very good asset to our company. The sited and app provide easy instructions and walk throughs that you can understand, as well as providing great customer service.

confusing - on the app store FREE, then install, then I got email that my trial ends tomorrow, nice, instant uninstall

Rajat was quick and easy to work with! He explained the process very well and I was able to correct an issue within 15 minutes. Nice job!

This is an absolute joke. The links that are sent out in the trial period only are based on the Premium plan. As soon as the trial period is over those links stop working and your customers get sent to a page that says if you want to track your order click here. Then they get to a tracking page on a subdomain of Aftership where they have to fill out the form again. here is the funny thing. The plan that supports those links is 240 Euros/Month. So you either pay for that or you have a bunch of customers left with a broken tracking link. On top of that the UX is horrible. I use so many different software all the time, so I usually find what I look for fairly quickly, but here it takes forever to find what you are looking for, options that are not clearly explained with no help text or anything. Support sucks balls and just closes tickets which sends you to a bot again and again and again. I understand, every software gives trials of premium features to increase customer LTV, but giving out features in the trial period that completely stops working unless you purchase the highest plan AND directly effect customers is ridiculous. Now I have a bunch of customers with broken links unless I upgrade to a 240 Euros plan. SMH. Funny thing is, tracking links is literally to most basic feature a tracking app should offer... I used Aftership for all my stores between 2017 and 2020 and wanted to implement it again, but as of 2024 its not recommended at all.

Я ценю оперативное обслуживание клиентов, предоставляемое приложением для отслеживания AfterShip. Они ответили на мой запрос буквально за считанные минуты и помогли мне решить вопрос. Я доволен работой их службы поддержки.

Extremely convenient and customizable tracking for customers. Support is quick to respond and extremely helpful.

Super impressed with their customer service - they went above and beyond to help me set everything up, which made a big difference. Highly recommend!

In terms of AfterShip itself, might not be the most reflective of your business by itself. But better compatibility with Shopify would be great, in terms of starting a premium plan, which can only be done by the store-owner. Might be a better feature to have when other employees are given admin rights, that they would also be able to start the premium trial themselves, instead of having to bother the CEO with mundane tasks such as this. In terms of Customer Support, I would like to point out the Garvita was amazing. Although I was a bit frustrated and gave her a hard time, she stayed professional and tried to help me as much as she could. Albeit, she was not able to help me further, due to Shopify being the problem apparently, she directed me in the right direction.

Terrible support, constantly having to fix issues. Their system is too complicated and buggy. Moved on to Parcel Panel already and much happier.

I have to say, the AfterShip Tracking team really impressed me with their customer service. They responded quickly to my questions and patiently guided me through the app's features and functionalities. Thanks to them, I've been using the tracking tool almost daily, and it's been a great investment for my business.

Aseem was an absolute life saver, reassured my confusions, really professional and friendly, would recommend!

It's very handy considering I can't track with Shopify due to my main product type. Along with getting a free trail.

Just started using the app to track shipments in between fulfillment and delivery. It's exactly what I needed to keep my customers up to date on shipments.

I was highly impressed with the customer service provided by AfterShip Tracking. They were extremely responsive and able to answer all of my questions quickly and effectively, making my experience using the app much smoother.

Great customer service. I was really stressed with an issue i was having, but Garvita patiently assisted me in identifying and resolving the problem. Thank you.

VERY PROMTP SERVICE AND ALL MY QUESTIONS WERE ANSWERED. SHREYASI WAS SUPER KIND AND PATIENT AND HELPED ME WITH ALL MY QUESTIONS

Sehr hilfreicher Support, konnte das Problem, dass wir mit anderen Tracking-Apps haben lösen und storeübergreifend tracken. Der Customer-Support ist auch sehr kompetent und konnte unsere Probleme lösen!