Me facture 26 euros alors que je n'ai jamais utilisé leurs application et que j'ai désinstaller j'attends mon remboursement et rapidement !

These are a bunch of indian scamming people! Install 17 track, DO NOT INSTALL THIS SHIT APP. They will trick you into upgrading to premium plan of $250 and then at the time of uninstalling will bring up that $11 plan will work perfectly for you. They are bunch of scammers Stay away!

This app told me I could integrate with Klaviyo in an Essential plan. But I must upgrade to Pro (+$100) to work with this function. I think it's tricky. And with $119, I have many other options to work with that are better than this.

Impossible to cancel billing as they make you go through loops to contact people in different departments and because it’s setup separate to Shopify on purpose you will be stuck to it forever.

Do not support first mile + last mile trackings numbers on different carriers. If the tracking number is updated or change country no tracking number is available. Tracking history go back to start. Have you ever shipped inside Europe or from China to Europe with changing tracking numbers or changing tracking systems ? Plus horrible AI support

It is so hard to talk to customer service, nothing will be helped. This app will try everything to make you upgrade thier plan. Stay away! Otherwise, you will be charged more and more, and don't know why.

Installed app and instead of using the free trial I paid a year in advance. Bad move. Kept getting free trial offers and request for a training session from multiple people. Never could get SMS to work. I had a training session scheduled that both of the conflicting support departments missed. I scheduled another but ran out of steam and decided to remove the app. Unfortunately, no refund from the folks, so all I can do is share my story. Follow-up: The follow-up is as bad as the original customer service experience. I don't believe anyone reads the responses.

DO NOT USE THIS COMPANY. They have terrible (no) customer service and they will not refund you any pro-rated amount if you pay for the annual subscription. Do not use them. I would highly recommend using Re-Do for everything instead.

Garbage customer service

It's so expensive. I needed it to connect with omnisend to allow me to send emails to customers when their order is ready for collection. I thought the 11$ option would be sufficient. But you need the 119$ option to have webhooks. Such a waste of 1 1/2 hrs.

This is a fraudulent company, please be aware that this app does not debit payments through Shopify, but rather binds credit card payments in the app; and you cannot find the unsubscribe window when you open the app through Shopify. After I uninstalled it, it also deducted over 5 months in a row, looked for customer service, got a link to cancel the subscription, and even went so far as to ask me to take away a month's worth of fees, so beware of this app stealing our money.

confusing - on the app store FREE, then install, then I got email that my trial ends tomorrow, nice, instant uninstall

This is an absolute joke. The links that are sent out in the trial period only are based on the Premium plan. As soon as the trial period is over those links stop working and your customers get sent to a page that says if you want to track your order click here. Then they get to a tracking page on a subdomain of Aftership where they have to fill out the form again. here is the funny thing. The plan that supports those links is 240 Euros/Month. So you either pay for that or you have a bunch of customers left with a broken tracking link. On top of that the UX is horrible. I use so many different software all the time, so I usually find what I look for fairly quickly, but here it takes forever to find what you are looking for, options that are not clearly explained with no help text or anything. Support sucks balls and just closes tickets which sends you to a bot again and again and again. I understand, every software gives trials of premium features to increase customer LTV, but giving out features in the trial period that completely stops working unless you purchase the highest plan AND directly effect customers is ridiculous. Now I have a bunch of customers with broken links unless I upgrade to a 240 Euros plan. SMH. Funny thing is, tracking links is literally to most basic feature a tracking app should offer... I used Aftership for all my stores between 2017 and 2020 and wanted to implement it again, but as of 2024 its not recommended at all.

Terrible support, constantly having to fix issues. Their system is too complicated and buggy. Moved on to Parcel Panel already and much happier.

Worst Customer Service Experience – Avoid AfterShip at All Costs! If I could give AfterShip zero stars, I would. This has been, without a doubt, the worst customer service experience I’ve ever had with any company. I’ve been waiting for over three days for them to fix a SIMPLE issue, and all I get are empty promises and vague excuses about how they’re 'working on it.' Spoiler alert: they’re NOT. The sheer lack of urgency and professionalism is staggering. It’s obvious they don’t care about their customers or resolving issues in a timely manner. They just keep stringing me along with no real solutions, wasting my time and making me regret ever trusting them with my business. If you value your sanity, do yourself a favor and stay far, FAR away from AfterShip. This company is a joke and a complete waste of time. I’ll be looking for a more reliable alternative immediately. Absolutely pathetic service.

NE FONCTONNE PAS TRES BIEN JE RECOIS PAS LES MAIL DE TESTINGNE ET ON NE PEUT PAS TOUT TRADUIRE C'EST PAS SERIEUX DR FAIRE UN MAIL EN FRANCAIS ET UNE PARTIE EN ANGLAIS

they overcharge even after the i made sure the subscription is the right one and when you show them the chat history i just get to hear oh we will get back to you be email