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Customer reviews: AdScale: Facebook & Google Ads

Develop by AdScale

Reviews (517)

Overall rating
4.6

What Merchants Think

Overall, merchants have mixed feelings about "AdScale: Facebook & Google Ads." While many appreciate the platform's features and customer service, particularly the support provided by team members like Nicole, Natalie, Ksenia, and Diana, some users have raised concerns about the platform's tracking accuracy, cost, and customer support responsiveness. Despite these issues, many merchants credit the app with improving their return on ad spend (ROAS) and helping them streamline advertising efforts.

Key Strengths

  • Effective customer support, particularly from Nicole, Natalie, Ksenia, and Diana, who are highlighted for their dedication and responsiveness.
  • Improved return on ad spend (ROAS) with some users reporting significant increases.
  • User-friendly interface that helps simplify ad management.
  • Comprehensive analytics and advertising tools that integrate well with Shopify stores.
  • Assistance in ad optimization and strategic planning that several users found invaluable.

Common Concerns

  • Issues with tracking accuracy, such as incorrect sales reporting.
  • High cost of the app, which may not be justified for all businesses, especially those with high ad spend.
  • Difficulties in accessing customer support promptly and effectively.
  • Steep learning curve for new users without a solid marketing strategy.
  • Concerns about transparency and clarity of billing processes.

Final Thoughts

"AdScale: Facebook & Google Ads" is a powerful tool for businesses seeking to optimize their digital advertising strategies. While the app has received praise for its capabilities and the outstanding support team, potential users should be aware of the associated costs and ensure they have a solid marketing foundation to fully benefit from its features. Despite some criticisms, the app continues to attract users who see significant benefits from its integrated approach and detailed analytics.

ECOHEADS

Dec 10, 2024  on Shopify

Really robust system, with a lot of features and possibilities, yet easy to setup and even easier to let run and optimize. The support from Nicole has been amazing and a MAJOR help as we got going. Her knowledge of the platform is outstanding and she has been able to easily spot ways that we can improve and get the most out of the system. Thank you!

Makobi Jeans USA

Dec 10, 2024  on Shopify

We have been working with Adscale for past four weeks . We are very happy with result . We have started with Meta ads and now they are doing our google ads . Person that handles our account is great. She is very caring and gives a great feedback . I am very happy working with them .

Gaucho Ninja

Nov 27, 2024  on Shopify

In about 3 weeks of using this app, and with a background of painful experience with ads on google and meta, our business managed to generate a ROAS of 500%. The way the app connects with Meta and Google, and then reaches the targeted audience, makes it a powerful tool to have. It is not cheap, but it is worth the investment. The other really good thing about the app is the analytics, giving us a powerful insight of the customers, products and the business in general. I haven't tried the new email/sms features, so I can't comment on that.

Sloane Fine Tea Merchants

Nov 25, 2024  on Shopify

Our AdScale team (Anna & Ivan) helped us get our Meta and Google ads started and took the headache out of the process, allowing us to exclusively focus on the creative. Really thrilled with our progress and has overall made the whole ad process effortless for us.

Double C Western Supply

Nov 25, 2024  on Shopify

Great customer service and super easy to use! So thankful for this service as a small business owner.

Laser Madeira

Nov 25, 2024  on Shopify

Excellent solution. At first it may be a little complicated to understand all the solutions the application has, but then we start to see that it is very easy to use. We had great help from Natalie who helped us at a delicate moment in sales with the change of agency we had but today we are satisfied with the results. We will certainly continue to work with Adscale.

Atlantic Fine Furniture Inc

Nov 25, 2024  on Shopify

Very effective app. Easy to learn and easy to use. When issues occur, support is available and helpful. Especially Natalie. Highly recommend using it.

Bull Sheath Leather

Nov 22, 2024  on Shopify

Frank, 1. You guys are selling a lie. You do not have a proprietary software that allows you to get lookalike audiences. That is what Daniel sold me on. 2. After realizing that you told me a lie and seeing you underperform I was stuck since I paid you $4,800 dollars and you were also loosing me money. 3. I call bull shit on you trying to convince me that you poured $4,800 dollars worth of resources into my campaign within the first 20 days. You were using the work from my previous agency. Both creatives and the ads they were running. I’ve been in business since 2017. I’ve also owned several other businesses over the last 30 years. I believed you figured out a way to use AI to find qualified customers and get them to our site. That is what Daniel was selling. It is also what you have on your own advertisement. Since 2018, AdScale AI has been revolutionizing ecommerce advertising with an innovative blend of cutting-edge AI technologies and proprietary data signals that even Google and Facebook ads don’t have access to. If this was real you didn’t need three months to do the same job everyone else is doing. Frank, that is why I call you guys a scam. That is what I believe the definition of a scam is, a dishonest scheme; a fraud, The reason I will not use you is because you lied. I can’t trust liars. You won’t even admit it. Instead you hide behind your contract. I would rather loose $4,800 then continue to be scammed by someone and work with people who sell a lie. Frank, Do you have “AI that has cutting edge technology” that no one else is using? I don’t think so. Plus, in all our emails you have not said you do. My friend, you are scamming people by promoting something you do not have. Every single marketer can use Pmax and use the learning tools in Google and Meta. You are not fooling me now. But, I did believe it when Daniel sold me on it which is why you have my money. Frank, you don’t get it. I would have stayed with you if you would have just told me the truth. At least fess up to the misconception. Instead you guys double down on the fabrication of your “Magic AI” that does not exist. I’m attaching your own advertisement for you. 1. You don’t have proprietary AI learning. 2. You never used AI Campaigns for me. 3. You don’t have your own AI Optimization. You use Googles and Metas 4. You never created AI creatives with stunning video, image & text ad creatives Those are all the things listed on your own advertisement. I should report you to Shopify for being deceptive. In 20 days all you did was use Google and Meta’s tools to run my campaigns which any company can do.

The Slanket

Nov 21, 2024  on Shopify

Been using this app for a few weeks and it makes working with ads on Facebook / Instagram and Google a lot easier than using their own systems individually. Not as much AI as I hoped for the entry level but still its been good. My company The Slanket has been benefiting from their system and Nicole has been great to work with.

Jex

Nov 20, 2024  on Shopify

I recently launched a brand new Shopify store, and I couldn't be more impressed with the exceptional service from Natalie and the AdScale team. From the moment I reached out, their support has been incredibly responsive, guiding me every step of the way as I navigate the complexities of e-commerce. Their expertise and commitment to my success have made all the difference in getting my store up and running smoothly. Highly recommend their team for anyone looking to build and grow their online business!

Sports Trading Cards UK

Nov 19, 2024  on Shopify

We’ve been using this marketing app on Shopify for a while now, and we’re incredibly impressed with the results! Our Return on Ad Spend (ROAS) has seen a significant increase, and the app’s tools have helped us streamline and optimize our campaigns effectively. What really stands out, though, is the exceptional customer service. Our account manager, Ksenia, has been an absolute game-changer. She’s incredibly professional, knowledgeable, and always ready with actionable insights that have made a tangible difference in our marketing strategy. Her expertise has helped us reach new customers and grow our sales in ways we didn’t expect. Overall, the app has been a great asset to our business, and we highly recommend it to anyone looking to improve their marketing efforts and boost sales on Shopify. The combination of powerful tools and outstanding support has exceeded our expectations!

ONLY IN AMERICA

Nov 18, 2024  on Shopify

This is the BEST Ad Company I've used to date. Very helpful. Also my ads manager Kseniya might be the nicest person on planet earth! I'm a life time customer.

Tower Records

Nov 18, 2024  on Shopify

At the time of writing, we have used AdScale for our Google and Facebook ads for over a month. Overall, we have been mightily impressed and would certainly recommend to others. After evaluating our digital marketing spend, we wanted to seek greater efficiency and fully transparent reporting on metrics. This is exactly what we get from AdSpend. We have high targets on specific metrics and AdScale has worked with us to build a roadmap to achieving these goals. We are thrilled to see impressive results in a short period of time. Their team is really helpful and knowledgeable. They work with us to optimize our spending for the best results. We work directly with Ksenia and she has been amazing. We have constant communication and she is always going above and beyond to help in any situation that crops up. Not only do we have a great flow of communication from AdScale, but their Dashboard is comprehensive and incredibly user-friendly. This allows us to independently observe and analyze all the extensive metrics available to us. If we ever have a question on what the data could mean or how we can target specific metrics, AdScale are on hand to share their recommendations and knowledge. To conclude, we would definitely recommend this service.

Essential Life

Nov 16, 2024  on Shopify

We just began using AdScale today, and Natalie has been amazing in assisting us with the setup and guiding us through everything. She's very friendly and has been punctual for our calls. We're looking forward to building a successful partnership with both AdScale and Natalie. The setup has been smooth, and the support has been outstanding. Thank you, Natalie! :)

Shafer Print Shop

Nov 13, 2024  on Shopify

I cannot recommend this app enough, our businesses (we use it for both) have scaled significantly since we started using it. The platform keeps adding new features as well, we now run our email and SMS campaigns and it makes it so much easier having one interface for our Facebook, PMax and email campaigns. We have had to lean on Nicole, our customer service rep, a bunch out of the gate and she has been amazing with making adjustments to our monthly strategy.

Worth & Worth by Orlando Palacios

Nov 12, 2024  on Shopify

We’ve been using AdScale for our Facebook and Google ads the past 8 months, and the results have been very promising! As a business catering to a niche market, we’ve successfully gained new clients. Ivan, in particular, has been extremely helpful, flexible, and responsive, offering valuable insights on strategy and optimization. The platform’s integration with Shopify provides unique tools that have streamlined our ad management. AdScale has been a game-changer for our digital advertising efforts. Highly recommend!

ZKoriginal

Nov 12, 2024  on Shopify

I just started working with AdScale and have been collaborating with Nicole. While I'm still getting started, I’m already very pleased with our communication—Nicole is fantastic and genuinely invested in helping me succeed. Excited to see the results we’ll achieve together. Thank you, Nicole!

BeautyRosee Boutique

Nov 12, 2024  on Shopify

Adscale and Natalie have truly been game-changers for our business. Having worked with numerous agencies in the past, I can confidently say that none have delivered the results we’ve achieved with Adscale and Natalie’s dedicated guidance. We started our journey together on October 13, and as of November 13, we’ve already reached 30 orders, with an impressive ROAS of 673% over the last 7 days. While I understand that growth takes time and results may vary, the impact we’ve seen has been remarkable. I highly recommend Adscale to anyone looking to succeed and grow their business. Thank you, Natalie and the Adscale team! We’re eagerly looking forward to seeing the results we’ll achieve in the next 3 to 6 months!

Celeste Pisenti

Nov 10, 2024  on Shopify

In my company, we have tested various tools, but with Ad Scale, I felt confident to invest more because they offer a good ROI and real-person customer service. The campaigns deliver good results. I’m just at the beginning, but I hope to continue this working relationship for a long time. Celeste Pisenti Founder & CEO, Celeste Pisenti Brand IT Area Manager

CastleToys.com.au

Nov 07, 2024  on Shopify

I have just started with AdScale and would like to say the help and support from Nicole has been amazing... I am looking forward to seeing how my ads perform. The customer service has been 5*.

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