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Customer reviews: AdScale: Facebook & Google Ads

Develop by AdScale

Reviews (517)

Overall rating
4.6

What Merchants Think

Overall, merchants have mixed feelings about "AdScale: Facebook & Google Ads." While many appreciate the platform's features and customer service, particularly the support provided by team members like Nicole, Natalie, Ksenia, and Diana, some users have raised concerns about the platform's tracking accuracy, cost, and customer support responsiveness. Despite these issues, many merchants credit the app with improving their return on ad spend (ROAS) and helping them streamline advertising efforts.

Key Strengths

  • Effective customer support, particularly from Nicole, Natalie, Ksenia, and Diana, who are highlighted for their dedication and responsiveness.
  • Improved return on ad spend (ROAS) with some users reporting significant increases.
  • User-friendly interface that helps simplify ad management.
  • Comprehensive analytics and advertising tools that integrate well with Shopify stores.
  • Assistance in ad optimization and strategic planning that several users found invaluable.

Common Concerns

  • Issues with tracking accuracy, such as incorrect sales reporting.
  • High cost of the app, which may not be justified for all businesses, especially those with high ad spend.
  • Difficulties in accessing customer support promptly and effectively.
  • Steep learning curve for new users without a solid marketing strategy.
  • Concerns about transparency and clarity of billing processes.

Final Thoughts

"AdScale: Facebook & Google Ads" is a powerful tool for businesses seeking to optimize their digital advertising strategies. While the app has received praise for its capabilities and the outstanding support team, potential users should be aware of the associated costs and ensure they have a solid marketing foundation to fully benefit from its features. Despite some criticisms, the app continues to attract users who see significant benefits from its integrated approach and detailed analytics.

PlatinExpress1

Feb 13, 2025  on Shopify

AdScale has been a game-changer for our e-commerce business! The AI-driven automation and optimization tools have significantly improved our ad performance across Google, Facebook, and Instagram. Within just a few weeks, we saw a noticeable increase in ROI, higher conversion rates, and better audience targeting. One of the best features is the automated budget allocation, which ensures our ad spend is always optimized for the best-performing campaigns. The AI also provides valuable insights, helping us refine our strategies without needing to manually adjust everything. The platform is user-friendly, making it easy to set up and manage campaigns, even for those without extensive marketing experience. Plus, the customer support team is responsive and helpful, always ready to assist with any questions. If you're looking for an all-in-one advertising solution that saves time and boosts results, AdScale is definitely worth it! Would highly recommend it to any business looking to scale their online advertising efficiently.

Ariana

Feb 10, 2025  on Shopify

AdScale has significantly improved my ad performance, delivering higher ROI and efficiency. The platform is easy to use, and the AI-driven automation works like magic! A big shoutout to the customer success team, especially my manager Nadav!, for their outstanding support and guidance. Highly recommend AdScale for anyone looking to scale their ads effectively!

SecretdeJoie - Israel

Feb 09, 2025  on Shopify

Highly recommend downloading and using adscale to elevate your campaigns roas

Cochavi Design - כוכבי דיזיין

Feb 07, 2025  on Shopify

Amazing app! really helped us grow in terms of marketing, new audiences, and our online shop!

CAR CRAFT INDIA

Jan 30, 2025  on Shopify

best and must have app on shopify its heart of website . 5 starr ***** great support

Baseline Sports | An Extra Innings Company

Jan 27, 2025  on Shopify

We have been using AdScale for almost a year now and our company loves it! So many sales that we wouldn't have gotten before! Nicole Kaminer is excellent and super knowledgeable on everything and is ALWAYS there to answer any questions, super promptly.

Játszma.ro - A maradandó élmények boltja

Jan 22, 2025  on Shopify

Great support and good results. I recomend!

SoulKu

Jan 16, 2025  on Shopify

We've been working with AdScale for 4 months now, after working with 4 different advertising agencies over the past 6 years. We were able to cut not only our overhead cost by 60%, but the strategy in place has been far more efficient with our spend. And we LOVE working with Ivan Pilov. He listens to us, brings great strategic ideas to our meetings, and always follows up within 36 hours from our call (despite being on the other side of the world) with a concise recap, including action items to implement updates and changes (something I've rarely experienced with other vendors).

Pecknel Music

Jan 13, 2025  on Shopify

Nicole has been nothing but amazing to work with! For a small business and a one-man team, she has been there for us when needed and beyond.

Plane Perfect

Jan 06, 2025  on Shopify

I have used AdScale for about 2 years now with my Shopify store and had great success vs. using Meta platform direct. ROAS in AdScale vs. Meta has proven better with less confusion and set up times. They also offer a la carte hours and a hosting program to get professional help with set up and other campaign goals. Nicole Kaminer has been EXCELLENT to work with during this time. Out of all the people at AdScale Nicole has consistently been the absolute best to work with. Nicole is responsive, has great insights into campaign goals, maximizes ad spend and has a positive attitude at all times. If you're hesitant to sign up - give them a try and reach out to Nicole, you won't regret it!

Optica Yosy

Jan 05, 2025  on Shopify

I have been using this platform for the last month and its been amazing getting all the data information informant of you. Using the tools providing by this app helped me to reach out more costumers and increasing my daily revenue .

F1rstWarrior

Dec 29, 2024  on Shopify

Working with Nicole and AdScale is AMAZING! So helpful, already had a few video conferences to go over changes and perfect ads. I’m about a month in, so still working out the kinks, but the customer service is beyond anything I expected. It’s as if I have my own ads marketing agent just for my company.

Ventosa Shop

Dec 29, 2024  on Shopify

I recommend ! I just started my partnership with AdScale. The campaigns have only been running for 10 days. There haven't been many orders so far, but I'm getting all the instructions I need to improve the performance of my ads.

Jax n Daisy, Inc.

Dec 25, 2024  on Shopify

We have been working for AdScale for a year. We have been very pleased with everyone within the company. Our short term goals were hit in record time. We have worked with other advertising businesses without success. We recommend AdScale for all your advertising needs!

Petjew Kişiye Özel Hatıra Aksesuarları

Dec 25, 2024  on Shopify

Pro Air Tools

Dec 24, 2024  on Shopify

Natalie was amazing in detailing out explanations to my questions. I'm a total newbie and she made the transition to adscale very easy. On top of that she responded quite fast even on Christmas Eve/Day! I was not expecting that. It's still early stages of using the APP so I can't comment on that right now, only on the super awesome customer experience. thanks

École des dirigeant(e)s HEC Montréal

Dec 22, 2024  on Shopify

What an awesome customer service! Best partnership, thanks to Nicole K! Can't wait to keep growing with Adscale!

ECOHEADS

Dec 10, 2024  on Shopify

Really robust system, with a lot of features and possibilities, yet easy to setup and even easier to let run and optimize. The support from Nicole has been amazing and a MAJOR help as we got going. Her knowledge of the platform is outstanding and she has been able to easily spot ways that we can improve and get the most out of the system. Thank you!

Makobi Jeans USA

Dec 10, 2024  on Shopify

We have been working with Adscale for past four weeks . We are very happy with result . We have started with Meta ads and now they are doing our google ads . Person that handles our account is great. She is very caring and gives a great feedback . I am very happy working with them .

Tooth of the Arrow Broadheads

Dec 01, 2024  on Shopify

So far so good. Just as advertised, and very helpful when questions come up! Natalie is great!

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