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Customer reviews: AdScale AI Ads Meta/Google Ads

Develop by AdScale

Reviews (536)

Overall rating
4.6

What Merchants Think

Overall, merchants have mixed feelings about "AdScale: Facebook & Google Ads." While many appreciate the platform's features and customer service, particularly the support provided by team members like Nicole, Natalie, Ksenia, and Diana, some users have raised concerns about the platform's tracking accuracy, cost, and customer support responsiveness. Despite these issues, many merchants credit the app with improving their return on ad spend (ROAS) and helping them streamline advertising efforts.

Key Strengths

  • Effective customer support, particularly from Nicole, Natalie, Ksenia, and Diana, who are highlighted for their dedication and responsiveness.
  • Improved return on ad spend (ROAS) with some users reporting significant increases.
  • User-friendly interface that helps simplify ad management.
  • Comprehensive analytics and advertising tools that integrate well with Shopify stores.
  • Assistance in ad optimization and strategic planning that several users found invaluable.

Common Concerns

  • Issues with tracking accuracy, such as incorrect sales reporting.
  • High cost of the app, which may not be justified for all businesses, especially those with high ad spend.
  • Difficulties in accessing customer support promptly and effectively.
  • Steep learning curve for new users without a solid marketing strategy.
  • Concerns about transparency and clarity of billing processes.

Final Thoughts

"AdScale: Facebook & Google Ads" is a powerful tool for businesses seeking to optimize their digital advertising strategies. While the app has received praise for its capabilities and the outstanding support team, potential users should be aware of the associated costs and ensure they have a solid marketing foundation to fully benefit from its features. Despite some criticisms, the app continues to attract users who see significant benefits from its integrated approach and detailed analytics.

Coeur Sports

Oct 10, 2024  on Shopify

We use AdScale for our Facebook ads and they have been amazing! Their team is incredible helpful and knowledgable when it comes to strategizing and ad optimization. Their website is also easy to navigate and has a lot of unique tools through it's integration with Shopify that we didn't have access to with previous agencies. Overall would definitely recommend!

StealieShop

Oct 06, 2024  on Shopify

AdScale has been amazing for my business. The support is top notch and the results have been solid so far. I'd recommend AdScale for any business...except my competitors.

theinkeylist

Sep 23, 2024  on Shopify

It took some time to set everything up, but once AdScale started optimizing my campaigns, the results were undeniable. My sales have increased, and my targeting is way better.

EASE

Sep 22, 2024  on Shopify

I can't say enough great things about Nicole from AdSense! Her expertise and dedication have truly made a difference in growing my business. She took the time to understand my brand, offered insightful strategies, and provided personalized support every step of the way. Thanks to her guidance, we've seen a significant boost in our online presence and overall growth. Nicole's professionalism, quick responses, and genuine passion for helping businesses succeed make her an invaluable asset. I highly recommend working with her if you're looking to elevate your business!

HEATDEATH

Sep 15, 2024  on Shopify

I had almost zero experience with advertising before adscale, relying fully on word of mouth. Adscale has show me the light. Insanely powerful tools for driving sales. Also, shoutout Nicole - she's the best service agent/ad specialist/helper out there!

My Store

Sep 04, 2024  on Shopify

From Blaqnaira.com, new to E-commerce and drop shipping, I didn't realize ads and marketing was going to be a bigger challenge than building a shop and choosing my products. then I ran into AdScale, super easy to work with. After setting up my ads which was very easy with video assistance I started seeing progress on my stats. I got help from one of their staffs Nicole super awesome lady, very patience and went above and beyond to make sure my ads are properly setup for success. I can't wait to start hitting my milestones as far as sales are concerned but I definitely recommend AdScale for beginners and newbies like me.

TALADA

Sep 03, 2024  on Shopify

AdScale has been a game-changer for my advertising. The platform seamlessly integrates with Google and Instagram, making ad management a breeze. The tools for sending targeted texts and emails have boosted my client engagement, and the creative creation feature simplifies designing effective ads. Overall, AdScale streamlines my advertising efforts and helps me make smarter decisions, all in one place. Highly recommended!

My Shemen Wellness

Aug 27, 2024  on Shopify

AdScale feels like having a magic wand for our ads! Our store's ads have never looked better, and the results speak for themselves. It’s super easy to use, and we've seen more traffic and sales without any extra hassle. Definitely a must-have for any Shopify store!

AB CORP

Jul 31, 2024  on Shopify

The app has worked well since I started using it almost 60 days ago… It’s easy to navigate and read results. The best part of working with Adscale is Nicole Kaminer! Her patience, expertise and commitment to customer Satisfaction is exceptional. I truly feel like she cares and is committed to my companies success. Thank you, Nicole !

RamenHeaven

Jul 30, 2024  on Shopify

I tried this software for the second time. The first time, the results were not what I expected. The second time, Adscale destroyed my entire account. After I installed the app, all my products were duplicated in the merchant account, and the support team was unable to resolve the issue. Additionally, Adscale imported data blindly, including age and a lot of other irrelevant information that had nothing to do with my products. The results from the AI were also not as good as what I can achieve when I manage it myself. This app will not help grow your business, but it might help destroy it.

Morice Shop

Jul 10, 2024  on Shopify

Best apps for managing ads, stats et and for sure the amazing support from Natalie who help us everyday!

INDGO

Jul 08, 2024  on Shopify

we've joined adscale 2 months ago and we love it the app gives us better control of our ads, friendly enviroment, better results. Recomended for in-house promotions

My Shemen

Jul 06, 2024  on Shopify

Great app! my ROAS more then double in one months amazing support! the team is always in contact with me and helping me to get better results. A MUST HAVE APP!

Alakazam Magic

Jul 02, 2024  on Shopify

Nicole has been a great help not only getting us up and running but always there to help. So far really happy with the app and service and we are starting to see some really great results.

Collectible Playing Cards

Jul 01, 2024  on Shopify

Must have App! We started using this App a little over a month ago. Our knowledge of Google and Facebook ads is a 1 out of 10. We used to spend a few thousand dollars per month with really no return. We were losing most of our investment. When we started working with Nicole, our sales exploded! Its like working with someone direct from Facebook and Google advertising. Our sales are currently 3-4 times what we are spending on advertising. Best of all, Nicole is super patient working with us and that is exactly what we needed! Highly recommenced !!!

סנדלי סולט ווטר & נעלי אולד סולס בישראל

Jun 19, 2024  on Shopify

We've been using Adscale for the past three months, and our experience has been very good so far. What truly sets Adscale apart is their outstanding customer support. Whenever I've had a question or needed assistance, Nadav from their support team has been incredibly responsive and helpful. His support has been instrumental in navigating the platform and maximizing its capabilities. It's evident that Adscale genuinely prioritizes their users' experience and is committed to ensuring we achieve our advertising goals.

Molecule-Perfume

Jun 18, 2024  on Shopify

Very satisfied with the system, personal and professional support. Fast response and very reasonable prices in relation to the market. Recommend!

WILN

Jun 08, 2024  on Shopify

The support is abrubt and dissapointing for the amount of money the app costs. They just pull the ads from facebook, nothing AI about this app, no optimization.

Hauntless

Jun 05, 2024  on Shopify

I like the return I've seen so far since I started with Adscale in March. The largest benefit in my opinion is the extra help you can opt in for if you have no idea what you're doing with ads (like myself lol). Shoutout to Nicole for helping me optimize my account weekly and making it a straightforward/easy to understand process.

Zucker&Jagdwurst

May 29, 2024  on Shopify

We first started with Google Ads and unfortunately didn't quite understand it. That's why we opted for Adscale and got a really great introduction and explanation from Diana. She took a lot of time for us and still helps us very regularly with the creation of ads and the evaluation of performance. She is also always available by email, which is really great. Diana, you really do a great job! Isa

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