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Customer reviews: AdScale: Facebook & Google Ads

Develop by AdScale

Reviews (517)

Overall rating
4.6

What Merchants Think

Overall, merchants have mixed feelings about "AdScale: Facebook & Google Ads." While many appreciate the platform's features and customer service, particularly the support provided by team members like Nicole, Natalie, Ksenia, and Diana, some users have raised concerns about the platform's tracking accuracy, cost, and customer support responsiveness. Despite these issues, many merchants credit the app with improving their return on ad spend (ROAS) and helping them streamline advertising efforts.

Key Strengths

  • Effective customer support, particularly from Nicole, Natalie, Ksenia, and Diana, who are highlighted for their dedication and responsiveness.
  • Improved return on ad spend (ROAS) with some users reporting significant increases.
  • User-friendly interface that helps simplify ad management.
  • Comprehensive analytics and advertising tools that integrate well with Shopify stores.
  • Assistance in ad optimization and strategic planning that several users found invaluable.

Common Concerns

  • Issues with tracking accuracy, such as incorrect sales reporting.
  • High cost of the app, which may not be justified for all businesses, especially those with high ad spend.
  • Difficulties in accessing customer support promptly and effectively.
  • Steep learning curve for new users without a solid marketing strategy.
  • Concerns about transparency and clarity of billing processes.

Final Thoughts

"AdScale: Facebook & Google Ads" is a powerful tool for businesses seeking to optimize their digital advertising strategies. While the app has received praise for its capabilities and the outstanding support team, potential users should be aware of the associated costs and ensure they have a solid marketing foundation to fully benefit from its features. Despite some criticisms, the app continues to attract users who see significant benefits from its integrated approach and detailed analytics.

Collectible Playing Cards

Jul 01, 2024  on Shopify

Must have App! We started using this App a little over a month ago. Our knowledge of Google and Facebook ads is a 1 out of 10. We used to spend a few thousand dollars per month with really no return. We were losing most of our investment. When we started working with Nicole, our sales exploded! Its like working with someone direct from Facebook and Google advertising. Our sales are currently 3-4 times what we are spending on advertising. Best of all, Nicole is super patient working with us and that is exactly what we needed! Highly recommenced !!!

סנדלי סולט ווטר & נעלי אולד סולס בישראל

Jun 19, 2024  on Shopify

We've been using Adscale for the past three months, and our experience has been very good so far. What truly sets Adscale apart is their outstanding customer support. Whenever I've had a question or needed assistance, Nadav from their support team has been incredibly responsive and helpful. His support has been instrumental in navigating the platform and maximizing its capabilities. It's evident that Adscale genuinely prioritizes their users' experience and is committed to ensuring we achieve our advertising goals.

Molecule-Perfume

Jun 18, 2024  on Shopify

Very satisfied with the system, personal and professional support. Fast response and very reasonable prices in relation to the market. Recommend!

WILN

Jun 08, 2024  on Shopify

The support is abrubt and dissapointing for the amount of money the app costs. They just pull the ads from facebook, nothing AI about this app, no optimization.

Hauntless

Jun 05, 2024  on Shopify

I like the return I've seen so far since I started with Adscale in March. The largest benefit in my opinion is the extra help you can opt in for if you have no idea what you're doing with ads (like myself lol). Shoutout to Nicole for helping me optimize my account weekly and making it a straightforward/easy to understand process.

Zucker&Jagdwurst

May 29, 2024  on Shopify

We first started with Google Ads and unfortunately didn't quite understand it. That's why we opted for Adscale and got a really great introduction and explanation from Diana. She took a lot of time for us and still helps us very regularly with the creation of ads and the evaluation of performance. She is also always available by email, which is really great. Diana, you really do a great job! Isa

Tatiana M Designs

Apr 20, 2024  on Shopify

We recently started and Nicole has been super helpful! We are very happy so far and will definitely continue. She always answers questions and makes helpful suggestions.

Candy Cave

Apr 19, 2024  on Shopify

So far so good, we are still on the trial however we already have a ROAS of 375% and Jimmy and Diana are great. We will certainly continue and hopefully continue to grow.

Runner's Athletics

Apr 15, 2024  on Shopify

Diana has been really helpful and patient. Even if I had no experience with running ads, she made sure that I understand each steps as we go through the process together. She gave recommendations on how to optimise and consolidate campaigns, with that I am grateful. Thank you very much Diana, you're a star!

SASSYNESS

Apr 13, 2024  on Shopify

why you are asking for permission to delete our google ads account and its data why i will allow this to use your app you cannot ask for such permissions to use your app which is not free by the way

SOGNI

Apr 12, 2024  on Shopify

I installed Ad Scale on my store a few days ago and Nicole is really fantastic. I hope that I will be able to do a new review for sales soon

Adobetime®

Apr 09, 2024  on Shopify

I want to highlight AdScale's immediate willingness to help me and resolve the problem. I deeply appreciate your commitment to fairness and customer satisfaction. While we are a company that firmly defends its interests, we also value equity and fair treatment. AdScale has clearly demonstrated these values.

The Bugsy Shop

Apr 04, 2024  on Shopify

Love working with Diana and the team! She always goes above and beyond to help and explain things. The platform is great and gives you one source of truth

Henna Cosmetics

Apr 01, 2024  on Shopify

Amazing App, we've been on this path searching for a tool like this for a while and were surprised that it came with an amazing human touch as well. The app does what is supposed to do: It automates your ad campaigns very well. Also, the staff in my opinion makes a difference as you can reach out to them, very professional and knowledgeable, with tools to help you fine tune the system and get the best from this amazing tool. Highly recommend.

nbmsupply

Apr 01, 2024  on Shopify

Highly recommend this app. Has worked on regular plan and got better sales, so decided to level up to adplus. And so far so good. Looking for new strategies, discussing any my desires and etc. Have my own store manager Jimmy, that did a great job, have been with them only for one month as adplus, and for around 8 months on basic subscription. Now thinking about connecting my second store to them as well.

Love Salve

Mar 28, 2024  on Shopify

The app works great, the support is great and tool is great and the team is ... what for it .. GREAT ! what more could you ask for !?!?!

House Of Majisha

Mar 27, 2024  on Shopify

Positive Initial Experience with AdScale I've been using the AdScale app for about a month now, and so far, the experience has been quite promising. The app functions smoothly and integrates well with my workflows. While I haven't seen the sales numbers I was hoping for just yet, I understand that these systems take time to optimize and learn from the data. Therefore, I'm planning to continue using the program for another two months, giving it the opportunity to further refine its performance and hopefully deliver better sales results. During this initial period, I encountered a few issues and had several questions. I want to extend a special thanks to Diana from the AdScale customer support team. Her assistance has been invaluable. She was not only quick to respond but also incredibly patient and thorough in resolving my problems and answering my queries. It's refreshing to see such dedicated customer support, and it definitely enhances the overall user experience with AdScale. I'll be back to leave another review in two months, hopefully with more insights on improved sales performance. For anyone considering AdScale, my experience so far has been positive, especially thanks to the support team backing up the app.

NXOVA

Mar 22, 2024  on Shopify

I did not even use the app, so I uninstalled it after seeing the price I would be charged. I have reached out several times, and no response I just want to cancel my subscription that is all I never even used it because the price was ridiculous so I would like someone to get rid of this now and respond to me do not bother with this app

Dust+Rock

Mar 22, 2024  on Shopify

I’ve been using Adscale for 5 months now. At some points my ROAS has been above 1000%!!. You must continue to change up your ads but I have found the video calls with Diana, my assigned advisor to be so helpful. She is able to dig through the analytics, make quick changes for instant improvements. Recommending to all my small business friends.

Frame of choice

Mar 18, 2024  on Shopify

AdScale is exactly the advertisement partner for a small online business with brands and products not well-known like ours. Jimmy and Rafael were both very patient in walking me through the process and offered their insights on how to improve the results. Only within the first month, we saw 5 orders come in. If you need a partner who cares about your advertisement (not just your spending), look no further!

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