Best Shopify Phone Support Apps 2025

Rippledesk: Phone, Calls, SMS is an intuitive app designed for SMS marketing, phone calls, and free internet calls. It offers merchants a floating call widget and dedicated business phone numbers with fully integrated call and SMS capabilities. This platform empowers businesses to manage customer interactions by customizing welcome messages, setting business hours, and implementing advanced features such as call recording and interactive voice response (IVR).

• Floating Call Widget: Allows customers to make free internet calls directly from your website, enhancing accessibility and engagement.
• Customizable Features: Personalize welcome messages, business hours, voicemail, call recording, and phone menus (IVR) to suit specific business needs.
• Bulk SMS Campaigns: Facilitate targeted marketing efforts with the ability to send group messages to customers through campaigns.
• Real-Time Management: A live dashboard helps sales and support teams manage calls and messages efficiently in real-time.
• Seamless Integration: Syncs with Shopify to automatically manage customer information and streamline customer support operations.

Based on user reviews, Rippledesk stands out for its reliability and ease of setup, receiving consistently high ratings. Customers appreciate the app's flexibility, with features such as free internet calls through a customizable widget, toll-free numbers, and automatic business configuration receiving accolades. The app is credited with enhancing customer support professionalism and efficiency, making it highly recommended for businesses looking to improve communication and lead generation capabilities.

The Phoneize Phone Call Button app allows store owners to add a floating 'call us' button, enabling visitors to easily contact them via mobile devices or access the phone number on desktop or tablet devices. This feature promotes more direct interactions, leading to increased sales opportunities without the need for any coding, as it seamlessly integrates with any store theme.

• Instant Phone Button: Add a 'call us' button to your store, allowing customers to contact you instantly from their mobile devices.
• Cross-Device Visibility: The phone number is visible on both desktop and tablet devices, ensuring customers can always reach you.
• No-Coding Installation: The button installs automatically with a couple of clicks and requires no coding skills.
• Theme Compatibility: Works seamlessly with any store theme, ensuring a smooth integration process.
• Customizable Design: Easily customize the button's color and style to match your store's aesthetic.

The Phoneize Phone Call Button app receives high praise from users for its simplicity and effectiveness. Customers frequently commend its easy installation process, customizable features, and the significant impact it has on boosting customer engagement and sales. With its user-friendly interface and reliable functionality, the app proves to be an invaluable addition to any store looking to enhance direct customer communication.

The Mega Telegram Button is a versatile tool for Shopify store owners, enhancing customer support through a customizable Telegram button. It facilitates quick communication with customers, aligning with your brand design without affecting SEO performance.

• User-friendly setup: The app is simple to install and requires no technical expertise to use, making it accessible for all store owners.
• Customizable design: Seamlessly integrate the button to match your store’s brand and aesthetics for a cohesive look.
• Instant communication: Directs customers to your designated Telegram account for quick and easy interaction.
• Lightweight and SEO-friendly: Ensures your store’s performance and SEO remain unaffected.
• Enhanced customer support: Provides a convenient solution for improved interaction with your customers.

The app's standout advantage, as highlighted by users, is its ability to significantly improve customer communication without compromising store performance. With high ratings for ease of use and customization, it has proven beneficial in enhancing customer interactions effectively.

GPT‑4o Sales Assistant transforms your online store into a sales powerhouse by seamlessly integrating AI capabilities with Shopify. It provides real-time access to product and order data, enhancing customer engagement and driving sales through an intuitive website widget and live chat.

• Seamless Integration: Utilizes the latest GPT-4o model to integrate smoothly with Shopify, ensuring real-time access to data.
• Custom AI Training: Allows users to train the AI with custom instructions and terms tailored to specific business needs.
• Human Interaction Redirect: Redirects chats to human agents when requested, ensuring smooth transitions and management via live chat.
• Customizable Branding: Offers complete customization of branding, including options for logo, name, widget color, and more.
• Real-time Analytics: Provides an advanced analytics dashboard to track performance and engagement instantaneously.

The app receives high praise for its easy integration and the customization it offers, particularly highlighting the real-time data access and the effective enhancement of sales conversions through chat. Users appreciate the user-friendly interface and the ability to tailor AI responses to their business, contributing to improved customer satisfaction and efficiency.

Bexy AI: ChatGPT Sales Chatbot is an innovative sales assistant available 24/7, designed to enhance customer experience by engaging visitors at crucial moments and reducing frictions during their shopping journey. The chatbot is equipped with capabilities to upsell and cross-sell, thereby boosting conversion rates and average order value. It has a seamless setup process and adapts to your brand's voice, supporting over 100 languages.

• Proactive Engagement: Engages with visitors at crucial moments to prevent cart abandonment and improve conversion rates.
• Conversational AI: Handles sales and customer support inquiries, fostering better customer interactions and reducing support tickets.
• Seamless Integration: Easy plug & play setup, enabling quick integration with existing store systems and minimal downtime.
• Multilingual Support: Supports over 100 languages, allowing businesses to cater to a diverse customer base worldwide.
• Custom Training: The AI can be trained to align with specific brand requirements, making it knowledgeable and on-brand.

Reviews highlight Bexy AI's outstanding advantages, including time-saving responses to repetitive inquiries, an increase in sales, and exceptional ROI. Users appreciate its advanced AI capabilities, ease of setup, multilingual support, and ability to customize, which collectively contribute to enhanced customer satisfaction and improved store performance.

HelpWave AI is a CX platform providing multichannel support services, an AI sales agent, pre-generated responses for all your tickets, and powerful reporting capabilities. It serves as a popular alternative to Gorgias, Shopify Inbox, or Zendesk, especially for medium-sized brands.

• Multichannel Support: Manage customer interactions across Email, Chat, Facebook DM, Instagram, and WhatsApp.
• AI Sales Agent: Offers personalized advice directly on your product pages to enhance customer experience.
• AI Support Agent: Delivers customized responses to tickets, increasing the efficiency of customer service.
• Powerful Reporting: Provides insights and analytics to help improve customer support strategies.

The app's outstanding advantages include its ease of customization, exceptional team support, and its capability to reduce email inquiries significantly. Users appreciate its quick setup process, functionality that aids in sales, and its 24/7 assistance, all contributing to an enhanced customer service experience.

Ezy: Whatsapp Chat + Marketing enhances your online store by integrating seamless WhatsApp automation. It facilitates recovery of abandoned carts and engages customers with real-time notifications. The app helps by sending personalized reminders to encourage customers to complete their purchases while keeping them informed with instant order confirmations and status updates.

• Whatsapp Chat Button: Provides easy access to direct communication through a simple chat interface integrated into your site.
• Manual WhatsApp messages for abandoned cart: Allows for personalized outreach to customers who have not completed their purchases, encouraging cart recovery.
• Conversions and reduce cart abandonment: Focuses on boosting sales by converting potential abandonments into completed transactions through targeted messaging.
• Create message templates for customized communication: Enables the crafting of personalized message templates to engage with customers more effectively.
• Order confirmation and status updates: Keeps customers informed with real-time updates on their orders, enhancing trust and improving the shopping experience.

The app's outstanding advantages, as reflected in user reviews, include its ease of integration, leading to a seamless user experience. Users have praised the effective customer engagement tools, which have notably improved conversion rates. Additionally, the app has been highlighted for its reliability and the support it provides in enhancing customer satisfaction through proactive communication.

Mega Callback is an efficient tool designed to accelerate sales by enabling businesses to promptly call back customers, thus fostering trust and boosting revenue. The app helps create a seamless sales process, enhancing brand confidence and store reliability.

• Fast Callback: Enables businesses to quickly return customer calls, ensuring faster sales than competitors.
• Reliability: Enhances store credibility, making it more attractive and trustworthy to potential customers.
• Sales Tunnel: Aids in creating a new business process that strengthens brand confidence and value.
• Customizable Availability: Allows setting of specific availability times and working days for callbacks.
• Enhanced Communication: Facilitates timely connection with clients, leading to more potential orders.

The app is highly praised for its ability to significantly increase sales by improving customer response times and providing a trustworthy shopping experience. Users appreciate the enhanced communication flow it offers, which results in more orders and greater revenue. The flexibility in setting callback availability is also noted as a valuable feature, allowing businesses to maintain consistent, reliable contact with their clientele.

Swarm ‑ Detect Customer Calls is an innovative app that identifies customer calls in real-time, providing insights by revealing customer names and order numbers during the call. It seamlessly integrates with Shopify and Android platforms.

• Real-time Detection: Identify calls as they happen, including customer names and order numbers.
• Missed Call Identification: Keep track of both received and missed calls, ensuring no customer goes unnoticed.
• Automatic Call Renaming: Automatically update and save customer details along with caller ID on your Android phone.
• Seamless Shopify Integration: Direct integration with Shopify enhances e-commerce business operations.
• Customer Service Optimization: Strengthen customer relationships and drive business growth with better-organized call information.

According to user reviews, Swarm stands out for its ability to significantly enhance customer service by providing key call insights and optimizing business processes, earning high praises for its intuitive functionality and seamless integration with Shopify. Users have rated it highly for improving efficiency and offering outstanding support, which contributes to superior customer interaction experiences.

Unlock the power of customer engagement with BotSpace's comprehensive WhatsApp solution. Elevate your sales by automating abandoned cart reminders and offering real-time upsell and cross-sell recommendations. Take your marketing campaigns to the next level with our bulk message broadcasting feature and easy-to-use chatbot builder.

• WhatsApp Catalogs: Sell using WhatsApp catalogs to boost sales.
• Abandoned Cart Recovery: Send abandoned cart recovery notifications to customers' WhatsApp numbers.
• Order and Shipment Messages: Send automated order confirmations, shipment tracking, and more.
• COD Verification: Send cash on delivery order verification messages to reduce RTO.
• Shared Team Inbox: Manage customer interactions with a shared team inbox for WhatsApp.

The app's outstanding advantages include significant improvement in the customer journey success, evidenced by highly positive reviews. Users benefit from its brilliant functionality and excellent support, making BotSpace highly recommended by its users.

ShopDeputy - Smart GPT Chatbot is a cutting-edge customer service tool that provides instant response capabilities. By learning directly from your store's content, this chatbot efficiently manages customer inquiries, freeing up your team to focus on more intricate tasks. It is an ideal solution for enhancing overall productivity and saving valuable time.

• 24/7 Service: Offer continuous customer support with minimal costs, ensuring your business is always available to assist customers.
• Multilingual Capabilities: The bot can understand and communicate in multiple languages, broadening your customer engagement and service reach.
• Automatic Learning: Effortlessly integrates and updates itself with your store’s products and policies.
• Expandable Knowledge Base: Allows you to add extra documents to the bot's database for comprehensive responses.
• Feedback and Monitoring: Enables customers to rate responses and provides access to the chat history for performance reviews.

Based on app reviews, users particularly appreciate the chatbot's ability to handle a high volume of queries efficiently, its seamless integration with existing store content, and the customization options that allow businesses to tailor the bot's knowledge base to their specific needs. This adaptability and the ability to provide accurate responses have garnered high ratings and positive feedback from users.

The "WhatsApp Chat Button Squadkin" app provides an efficient way for store owners to facilitate instant communication with their customers by adding a customizable WhatsApp chat button to their online stores. This feature ensures that customers can easily reach out with inquiries related to products, services, returns, or orders.

• Easily Adding Chat Button: Integrate a WhatsApp chat button on your store to facilitate customer communication.
• Pre-filled Messaging: Allows setting up pre-filled messages, enabling quick start to customer interactions.
• Full Customization: Customizable button layout, position, image, and colors to fit any store design.
• Multiple Layouts: Offers three different layout designs for the WhatsApp chat button.
• Design Freedom: No limitations in the design, providing flexibility and creativity.

This app's notable advantages, highlighted by user reviews, include its intuitive design, ease of integration, and significant enhancement of customer engagement through direct communication channels, leading to increased customer satisfaction and potential sales growth.

The Devion Phone Order Buttons app is ideal for merchants aiming for direct customer interaction by integrating customizable and responsive order buttons into product pages. This tool helps simplify the ordering process, reduce cart abandonment, and enhance customer experience by facilitating easy contact through WhatsApp or phone, allowing for faster sales closure and superior support.

• Customizable Buttons: Easily modify the size, color, position, edges, background, and animation of order buttons to suit any theme.
• No Coding Required: Integrate and customize order buttons effortlessly with no technical expertise needed.
• Enhanced Customer Interaction: Promote personal connections by allowing direct contact via WhatsApp or phone, which helps in closing sales faster.
• Reduced Cart Abandonment: Simplifies the purchasing process, encouraging customers to complete their orders efficiently.
• Improved Customer Experience: Seamlessly integrates into any theme for a smoother shopping experience, increasing customer satisfaction.

SimpleCall ‑ Click to Call is a versatile solution designed for businesses aiming to increase phone lead generation by adding a customizable click-to-call button on their website. It is user-friendly with a focus on ease of use for store owners without coding skills, offering extensive customization options to align with store branding.

• Device Compatibility: The app supports all devices and provides great performance on both desktop and mobile.
• Layout Options: Offers two distinct layouts—Sticky Bottom Bar and Floating Button—to suit different preferences.
• Customization Features: Easily adjust the call-to-action’s layout, color, text, position, and size without coding.
• Page Visibility Control: Users can limit the display of the click-to-call button to specific website pages.
• No Coding Required: Designed for non-tech users, the tool is simple to set up and manage effectively.

The app excels in customer service, with quick and attentive support that ensures satisfaction and successful implementation. Users consistently praise the responsive service and the ability to personalize the click-to-call button to precision, enhancing their site’s functionality and aesthetic appeal, which contributes to a high user satisfaction rating.

Slv Whatsapp Followup Message offers seamless WhatsApp communication, enabling automated customer messaging and follow-ups with customizable features tailored for efficient support and sales enhancement.

• Diverse Support Modes: Allows switching between single and multiple support agents to cater to different business needs.
• Customizable Shift Times: Enables definition and management of shift times for support agents, ensuring structured communication workflows.
• Automated Coupon Generation: Facilitates engagement by generating coupons automatically within customer messages to boost sales.

Users praise the app for its intuitive interface, effective customer engagement strategies, and the significant increase in operational efficiency it provides through automation and customization capabilities.

WhatsAppy ‑ WhatsApp Button makes it easy to display a custom call-to-action button on your storefront with pre-filled messages. It supports multiple agents and tracks customer engagement effectively.

• Multiple Numbers/Agents: Add several agents and assign them to specific countries for a tailored customer response.
• GEO Location Assignment: Customize which numbers or agents appear based on the customer's location, enhancing localized support.
• Opening Messages: Offer customizable pre-filled opening messages to improve the customer experience right from the start.
• Click Tracking: Monitor where engagements are happening, the devices being used, and how many customers follow through on the message.
• Customizable Button: Adjust button placement, icon size, colors, and mobile settings for better integration with your storefront.

The app stands out for its seamless integration capabilities, highly praised for its flexibility in customization and the ability to enhance customer interaction with localized support, as noted in numerous high-rated reviews.

Introducing CoCo, the revolutionary AI assistant for WhatsApp, designed to supercharge your sales and dramatically enhance customer satisfaction. With CoCo, transform your marketing strategy by harnessing the power of WhatsApp to automatically recover abandoned carts and send personalized revenue-boosting messages. CoCo is easy to install with no coding required, enabling seamless integration to maximize conversion rates.

• Abandoned Cart Recovery: Automatically recovers lost sales by engaging customers via WhatsApp to rescue abandoned shopping carts.
• Personalized Marketing Campaigns: Send tailored messages and exclusive offers to customers, enhancing engagement and boosting revenue.
• Easy Installation: A user-friendly setup process with no coding required, allowing users to get up and running within minutes.
• AI Chat Integration: Interactive and customizable chat feature to improve customer service and support directly within WhatsApp.
• GDPR Compliance: Adheres strictly to data protection regulations to ensure customer data privacy and security.

The app has garnered highly positive reviews, highlighting its exceptional ability to enhance customer relationships and boost ROI. Users praise its effortless setup, powerful revenue recovery capabilities, and effective AI-driven interactions. The application's support team is frequently commended for being highly responsive and attentive to user needs, ensuring a smooth and beneficial experience. Overall, CoCo is celebrated as an essential tool for businesses aiming to optimize customer engagement and drive sales via WhatsApp.

Robo Calls ‑ Pakistan is an app designed to reduce the high risk of Return To Origin (RTO) associated with cash on delivery orders by facilitating automated order confirmation calls to customers in Pakistan. It helps store owners ensure more reliable order processing by providing a simple system for customers to confirm or cancel their orders.

• Automated Confirmation Calls: Store owners can send voice calls in Urdu or English to their customers, making order confirmations simple and effective.
• Multi-language Support: The app supports both Urdu and English, accommodating diverse customer needs in Pakistan.
• Simple Input System: Customers respond with input 1 to confirm, 2 to cancel, and 3 to request a callback, streamlining the confirmation process.
• Order Tagging: Automatically tags orders based on customer input, providing clear insights into order status.
• RTO Reduction: Helps cut down on the rate of undelivered orders, saving time and resources for store owners.

Based on reviews, Robo Calls ‑ Pakistan offers significant advantages such as reducing the effort required for order confirmations, enhancing communication clarity with customers, and noticeably decreasing the incidence of unfulfilled orders. Users appreciate its straightforward operation and the valuable time it saves, contributing positively to their business workflow.

SiteAgent is a powerful voice-activated assistant, developed by ex-Tesla engineers, that enhances customer interaction through natural conversations. It facilitates seamless voice interactions, enabling visitors to easily get answers, discover products, and make purchases quickly.

• Voice-Activated: Customers can speak their questions and receive immediate responses from SiteAgent.
• Boost Sales: Provides real-time support and product suggestions, effectively reducing friction in the purchasing process.
• Smart & Personalized: Learns and adapts to provide tailored responses, improving with each interaction.
• Easy to Set Up: Can be activated in minutes without requiring any technical skills.

SiteAgent has been praised for transforming customer interactions with instant voice responses and support, leading to increased sales and higher customer satisfaction. Users have reported lower support email volumes, reduced abandoned carts, and a more interactive shopping experience, resulting in impressive conversion rates and positive feedback.

The app integrates a WhatsApp chat button widget into your shop, facilitating seamless customer communication. By clicking the button, customers are redirected to WhatsApp with a prefilled message for efficient interaction. The app supports multiple agents with individual phone numbers and roles, allowing for focused customer service. Custom CSS styling and a responsive design ensure the widget performs optimally on any device.

• Multiple Agents: Route chats to the appropriate team members, ensuring customers are directed to the right person.
• Customizable Design: Match the widget to your brand with custom CSS options.
• Quick Setup: Easily integrate with your online store for hassle-free installation.
• Sticky Widget: The chat button remains visible as users browse, enhancing accessibility.
• Click to Chat: Effortlessly start a conversation with a single click, even if only one agent is available.

Based on the app's reviews, users appreciate its easy installation process and the ability to customize the appearance to match their store's aesthetic. It has been praised for improving customer interaction efficiency and providing dedicated communication channels to various team members, enhancing customer support and service management.