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Phone Number ‑ Calls, SMS logo

Phone Number ‑ Calls, SMS

Develop by Rippledesk

$19-$49

/ Month
Free plan available

Allow customers to reach you via texts, internet & phone calls

Conversation management
Shared inbox
Floating call widget
Business phone numbers
Call and sms capabilities
Custom welcome messages
Set business hours
Call recording
Manage voicemail

About Phone Number ‑ Calls, SMS

Launched Sep 29, 2024

Categories

Built by Rippledesk

Address

182-21 150th Avenue, 12721, Springfield Gardens, NY, 11413, US

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Description

Business phone system for your store. SMS, Voice campaigns, Phone and website calls.

Great for SMS marketing, phone and website calls. Rippledesk provides merchants with voice and SMS solutions. Phone numbers have both calls and SMS capabilities. The website widget enables you to receive internet calls. Setup welcome messages, business hours, record calls, voicemail, and IVR. Using campaigns, you can send out bulk SMS and Voice messages to your customers.

Great for SMS marketing, phone and website calls. Rippledesk provides merchants with voice and SMS solutions. Phone numbers have both calls and SMS capabilities. The website widget enables you to receive internet calls. Setup welcome messages, business hours, record calls, voicemail, and IVR. Using campaigns, you can send out bulk SMS and Voice messages to your customers. more
  • A dedicated business phone number for SMS, making and receiving calls
  • Receive website calls through a floating widget
  • Unlimited Calls and SMS
  • Send Voice and SMS campaigns
  • Phone system with IVR, auto-recording, call summary, business hours, and more

Pros

  • Provides merchants with a dedicated business phone number for calls and SMS
  • Float call widget allows customers to make free calls from the website
  • Customizable welcome messages and business hours settings
  • Call recording and voicemail management features
  • Phone menu (IVR) implementation
  • Organized inbox to mark conversations, tag staff, leave notes, and manage interactions
  • Live dashboard for real-time management of calls by sales and support teams

Cons

  • Limited to internet calls through the widget; reliance on customer internet access
  • Customization of the call widget may require technical expertise
  • Potential privacy concerns with call recording and voicemail storage
  • May result in high data usage for customers making internet calls
  • Inbox might get cluttered if not consistently managed

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