Phone ‑ Calls, SMS, Campaigns

Develop by Rippledesk

$19-$49

/ Month

Free plan available

Allow customers to reach you via texts, internet & phone calls

Conversation management

Shared inbox

Floating call widget

Business phone numbers

Call and sms capabilities

Custom welcome messages

Set business hours

Call recording

Manage voicemail

About Phone ‑ Calls, SMS, Campaigns

Launched Sep 29, 2024

Built by Rippledesk

Address

182-21 150th Avenue, 12721, Springfield Gardens, NY, 11413, US

Website Privacy policy FAQ

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Description

Business phone system for your store. SMS, Voice campaigns, Phone and website calls.

Great for SMS marketing, phone and website calls. Rippledesk provides merchants with voice and SMS solutions. Phone numbers have both calls and SMS capabilities. The website widget enables you to receive free calls. Setup welcome messages, business hours, record calls, voicemail, and IVR. Using campaigns, you can send out bulk SMS and Voice messages to your customers.

A dedicated business phone number for SMS, making and receiving calls
Receive website calls through a floating widget
Unlimited Calls and SMS
Send Voice and SMS campaigns
Phone system with IVR, auto-recording, call summary, business hours, and more

Pros

Provides merchants with a dedicated business phone number for calls and SMS
Float call widget allows customers to make free calls from the website
Customizable welcome messages and business hours settings
Call recording and voicemail management features
Phone menu (IVR) implementation
Organized inbox to mark conversations, tag staff, leave notes, and manage interactions
Live dashboard for real-time management of calls by sales and support teams

Cons

Limited to internet calls through the widget; reliance on customer internet access
Customization of the call widget may require technical expertise
Potential privacy concerns with call recording and voicemail storage
May result in high data usage for customers making internet calls
Inbox might get cluttered if not consistently managed

Top Helpful Reviews

StyleSphere

Dec 09, 2024 on Shopify

We have been testing this app for days now, and I can say I am happy about the professionalism it has introduced to our customer support. The call summarization feature is a gem :)"

TrendTickers

Dec 08, 2024 on Shopify

I have been using this app to help verify my cash or delivery orders! So far, it has been working as expected.

TinyThreads

Dec 06, 2024 on Shopify

The internet calls widget helps me generate leads. I do have a lot of vistors to my website who want to talk to staff before making a purchase. The app is awesome!

Aqua Bloom

Dec 05, 2024 on Shopify

It's a great application for small businesses like ours on Shopify! I highly recommend it to anyone looking to Improve their customer experience!

Blink Buy

Dec 04, 2024 on Shopify

This is such a handy tool for support. Now, our team uses one phone number to talk to customers, which makes things much easier.

Peak Goods

Dec 02, 2024 on Shopify

This app is easy to setup. I currently use the desktop app for receiving calls. A mobile app will be better. I use the app for my calls every day!

Flick Goods

Nov 24, 2024 on Shopify

Useful for calls and messages. Just a slight delay in registering my phone number for sending SMS. Besides that, 10/10.

Junction Hub

Nov 23, 2024 on Shopify

Free calls through the website widget. Widget can be customized and you can set an audio to play when the customer calls as well as business hours.

Quill Trends

Nov 22, 2024 on Shopify

Your customer information gets synced from Shopify. We now use Rippledesk as our phone system for customer support, thanks!

AuraWear

Nov 21, 2024 on Shopify

The call widget works well with my website. Excellent customer support. The app is good and easy to use.