Rippledesk: Free Calls & Texts

Develop by Rippledesk

Free App

Allow customers to reach you via texts, internet & phone calls

Conversation management

Shared inbox

Floating call widget

Business phone numbers

Call and sms capabilities

Custom welcome messages

Set business hours

Call recording

Manage voicemail

About Rippledesk: Free Calls & Texts

Launched Sep 30, 2024

Built by Rippledesk

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Description

Engage your customers through free internet calls or a business phone number.

Rippledesk provides merchants with a floating call widget and a dedicated business phone numbers. The phone numbers have both calls and SMS capabilities. The float call widget enables you to receive free calls from customers on your website. You can customize welcome messages, set business hours, record calls, manage voicemail, and implement a phone menu (IVR). Stay organized using the Inbox to mark conversations as open/closed, tag other staff, leave notes, call and message customers.

A dedicated business phone number for messaging, making and receiving calls
Receive internet calls through a floating widget—free for your customers as well
A shared Inbox for teams to manage messages and calls. No conversation is missed
Customize the call widget which displays your phone numbers and internet calls
Live dashboard for sales and support teams to manage calls in real time

Pros

Provides merchants with a dedicated business phone number for calls and SMS
Float call widget allows customers to make free calls from the website
Customizable welcome messages and business hours settings
Call recording and voicemail management features
Phone menu (IVR) implementation
Organized inbox to mark conversations, tag staff, leave notes, and manage interactions
Live dashboard for real-time management of calls by sales and support teams

Cons

Limited to internet calls through the widget; reliance on customer internet access
Customization of the call widget may require technical expertise
Potential privacy concerns with call recording and voicemail storage
May result in high data usage for customers making internet calls
Inbox might get cluttered if not consistently managed