Rippledesk: Free Calls & Texts is a versatile communication app designed for merchants, offering a floating call widget and dedicated business phone numbers with both call and SMS capabilities. It allows businesses to receive free calls directly from their websites, enhancing customer interaction without additional charges. Rippledesk offers customization features, including welcome messages, business hours, call recording, voicemail management, and an interactive voice response (IVR) phone menu. The app's shared Inbox feature helps teams stay organized by marking conversations as open or closed, tagging staff, leaving notes, and efficiently managing customer communications. With a live dashboard, sales and support teams can manage calls in real time, ensuring no conversation is missed. This tool is ideal for businesses looking to streamline their communication process and provide excellent customer service.