Customer service is a 10/10! Always try to be so helpful and quick in response! Some bugs, but hopefully Yotpo fixes them.

Allen T helped me change some wording on an outgoing email. I really appreciated the screenshots and screen recordings he shared to help streamline the process. Thanks again!

Scam company. Once you cancel your subscription, they’ll tell you your annual fee is non-refundable—even if you’ve only used it for a month or two. They won’t prorate or refund the unused portion. What’s worse, they never inform you of these unreasonable policies upfront. No warnings, no notices, nothing. After you’ve paid, you’ll realize that Yotpo significantly slows down your website, especially hurting CLS performance. When you decide you no longer want to use it, they’ll just say, “Your subscription is canceled, but you won’t receive any refund.” Shopify Plus support will simply tell you, “It’s a third-party app, there’s nothing we can do.” Total scammy behavior.

Yotpo is very helpful to me on selling, especially with Raney S's assistance, I consider my work will do better and better, thank you so much!

Vincent C from customer service did an amazing job helping me solve an issue on my shopify website. So thankful for the expertise and quick responses.

I had the pleasure of working with Warren P., and I must say he is truly exceptional. His professionalism, expertise, and dedication stand out. Warren’s problem-solving skills and attention to detail make him a valuable asset to any team. I highly recommend him and appreciate his commitment to delivering high-quality work. Looking forward to collaborating again in the future!

Fantastic app with top-notch after-service! We encountered a few issues, but the support rep, Ruzsel John, was superb and helped us resolve everything seamlessly.

Wendyle is an absolute star! She is incredibly helpful and provides outstanding support. Her dedication and willingness to go the extra mile truly make a difference. I sincerely appreciate her efforts and highly recommend her to anyone in need of excellent assistance. Thank you, Wendyle!

Arven S is a legend! Helped me import all my reviews from a different provider, great customer service and simple platform to use.

Thanks Yotpo for solving my issue regarding on site widget. Specially thanks to Mitch R. who will help me to sort out my issue in few hours. Such a great app for review.

I'm not the most tech-savvy person, so the UX is a little hard for me to manage - but the customer support I just received from Vincent C was top notch so I thought I'd write a review and give him a shoutout. I had an issue with reviews populating in an area I did not want them, and Vincent came with both the solutions for future reference + he went ahead and took the 20 minutes (it would have taken me hours) to do it for me. I really appreciate that kind of customer care.

ONBOARDING - Getting everything set up so I can't give a full review yet, but SUPPORT has been AMAZING so far. Special shout out to Warren P., Allen and Reymon for all of their help during these early stages.

A little bit expensive on the starter kits, it should be more progressive based on orders amount. If you take review + rewards it cost more then your entire shopify website to function... and that just for reviews. For the rest it works out of the box, could import my old reviews from magento which was a big plus. Big thanks for Jeorge Kenneth for his help.

I was assisted by Raney today. I asked several questions and for assistance on a few admin tasks. Raney was quick to provide solutions and follow-up once it was all completed. Pleasant interaction. I wish all my support tickets were handled this well.

The support from them, and especially Raney S and Adi, has been great. So far, so good, and I have seen a definite uptick in reviews left by our customers.

10/10 I needed some technical help with the platform and raney took the time (and patience) to explain to me in details how to figure it out. very much appreciated! he made sure I understood everything I needed to. His instructions were clear and quick which was amazing. thank you!

Yotpo is a great tool for product reviews and retention, clean interface, fast and great support. Just combined two old products into one with syndicated reviews, Raney S from the support team was a great help with that.

Reymon Alvero N did a great job helping me fix a code issue that was causing the stars to appear bigger than normal. I really appreciate yotpo and their excellent service

わからないことがあった時のチャット対応が早くて良かっです。また、チャットAIで対応ができなかった場合は、専門の方から直接メールでコンタクトが届き、迅速に対応していただきました。良かったです。

Yotpo has been very easy to use and when I ran into an issue, Vincent C through the Chat function was very helpful in answering my questions and sending me the necessary links to streamline my website and yotpo account.