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Customer reviews: Yotpo: Product Reviews App

Develop by Shopify

Yotpo Social Reviews helps Shopify merchants collect and display customer reviews, photos, and Q&A to build trust and drive sales. This review covers its key features, pricing, and real user feedback to help you decide if it’s the right fit for your store.

Reviews (4,467)

Overall rating
4.8

What Merchants Think

Overall, merchants find the "Yotpo ‑ Product Reviews App" to be an excellent app for collecting and managing product reviews. The app is praised for its user-friendly interface and seamless integration with various platforms. Most merchants highlight the outstanding customer support as a significant value-add, making their experience smoother and more efficient.

Key Strengths

  • Exceptional customer support, consistently praised for responsiveness and effectiveness.
  • Easy to use and set up, with a user-friendly interface.
  • Seamless integration with various e-commerce platforms.
  • Customizable and offers many features for branding reviews on websites.
  • Effective in increasing conversion rates.
  • Excellent support staff often mentioned by name for their helpfulness.

Common Concerns

  • Some users experience technical glitches during integration.
  • There are occasional issues with pricing policies and tier upgrades.
  • Support can be delayed during more complex troubleshooting scenarios.
  • Reports of integration issues with Meta and other platforms.
  • Difficulties for small businesses due to pricing and contractual terms.

Final Thoughts

The "Yotpo ‑ Product Reviews App" is highly recommended for businesses looking to leverage customer feedback effectively. While technical issues and pricing concerns can occur, the strong customer support often mitigates these issues, making the app a reliable choice for merchants.

rofielty

Dec 18, 2024  on Shopify

I am very grateful to Mr. Reymon Alvero. I had no knowledge of the Yotpo app, which caused me to encounter many difficulties when installing the program, resulting in a slow progress of my work. Until Mr. Reymon Alvero, he helped me solve the problem of how to install the Yotpo code into Shopify and manually installed it for me, which greatly accelerated my work progress. I am very grateful to him.

BloombooU

Dec 17, 2024  on Shopify

Jeorge was incredibly helpful and resolved my issue in no time. I am truly grateful for his quick and efficient assistance. Thank you so much, Jeorge!

Abyssian

Dec 16, 2024  on Shopify

Our problem was sorted in a matter of minutes with a very diligent and professional Vien. Highly recommend the platform

HNP Labs

Dec 16, 2024  on Shopify

I cannot express enough how outstanding the support I received was. John Nabong Ruzsel is truly exceptional in every way. He demonstrated remarkable patience and took the time to thoroughly guide me through every step, ensuring I understood how to correct my mistakes. His expertise, professionalism, and dedication to helping others shine through in his approach. Not only did he provide solutions, but he also gave me the confidence to handle similar issues in the future. John’s support made a significant difference, and I’m incredibly grateful for his guidance and assistance!

Colour My Chocolate

Dec 11, 2024  on Shopify

Thanks again for the brilliant assistance! Today it was Jeorge and as per usual the customer service was 5 star. Always helpful and very responsive.

Skineez®

Dec 11, 2024  on Shopify

Mitch was extremely helpful in getting our reviews on our site when I couldn’t figure out how to get them in the right spot myself!

Mighty Petz

Dec 11, 2024  on Shopify

Daniel from Yotpo's support was of great help to get my TikTok - Yotpo integration up and running and have the reviews syndicated!

Ikaati Tea

Dec 09, 2024  on Shopify

Jeorge Kenneth V helped me install the review widget to my new theme. It took him just a few minutes to do it. Jeorge was respectful, fast, effective.

OSACARE(オサケア)

Dec 05, 2024  on Shopify

Great service!! And the customer support is excellent! I have asked so many questions but all the response was so quick and the answer was so accurate and helpful. Thanks Daniel P for all the supports !

Lyricalhair

Dec 03, 2024  on Shopify

When uploading a review, it kept failing and kept getting errors. I contacted customer service and got a quick response. Reymon Alvero gave me a relatively complex review template and helped me fill it out and upload it. This is a good customer service team, but I think it would be more convenient for me to upload it myself if there were no errors, otherwise I would need to contact customer service every time.

ArtsofAfrica

Dec 03, 2024  on Shopify

I am still new to Yopto and, so far I am glad I made the right choice. Easy to install and set up. I had a small issue with my onsite widget displaying multiple times after each edit. I reached out to Yopto support and Arven from Yopto helped me to resolve the issue with little input from my end. Thank you Arven. I am confident to recommend Yopto to anyone who needs a user friendly app to collect reviews from their customers!

Purawex

Dec 03, 2024  on Shopify

I want to write to thank Wendyle for providing excellent technical support in a difficult place for me. I recommend it to everyone!

Cartech Electronics Ltd

Dec 01, 2024  on Shopify

Amazing app with excellent customer service! Ian Christian was incredibly supportive throughout my challenging transition to Shopify. It wasn’t an easy move, but everything is now running smoothly. Thank you again for all your help! Thank you Daniel

TEAM LIGHT TECHNOLOGY

Nov 28, 2024  on Shopify

The highest standard of customer service! I can’t say enough good things about Reymon N. and this company! Such swift and steadfast support.. he saw me all the way through on every detail of my needs. Beyond impressed and grateful!

Goon Guard Canada

Nov 28, 2024  on Shopify

We’re preparing to launch one of our stores in the Canadian market and needed help remapping reviews on our product pages. Ethelbert was incredibly knowledgeable and helpful throughout the process! Yotpo’s customer service team has been fantastic—thank you for the support!

Tecumseh Diecast

Nov 27, 2024  on Shopify

We are new to this ecommerce business so we do have a steep learning curve to overcome with. But Vien (Saints E) was a great help in clearing up our most basic questions. The waiting time from bot to agent was minimal which is definitely a nice surprise given how many bigger companies would make you jump through hoops and eat burning sticks before an actual human being is in touch with you lol. Thanks again for your great work Yotpo.

HUANUO

Nov 27, 2024  on Shopify

A very nice platform, special thanks to Doner for helping me solve the problems that occurred during the upload process, very professional, thank you again! You are an angel!

Vendela.no

Nov 26, 2024  on Shopify

They have awesome support, helped with everything and answered all the question. Special thanks to Reymon Alvero from their support, really great guy that helped with everything we needed.

Kure Bazaar Paris

Nov 26, 2024  on Shopify

Easy to use and setup, powerful. We saw our conversion rate dramatically increased since we started using the app.

Brown's Natural Pet Store

Nov 26, 2024  on Shopify

The support I have received installing Yotpo has been fantastic! Arven was a superstar, thank you!

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