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Customer reviews: Yotpo ‑ Product Reviews App

Develop by Yotpo

Reviews (7,323)

Overall rating
4.8

What Merchants Think

Overall, merchants find the "Yotpo ‑ Product Reviews App" to be an excellent app for collecting and managing product reviews. The app is praised for its user-friendly interface and seamless integration with various platforms. Most merchants highlight the outstanding customer support as a significant value-add, making their experience smoother and more efficient.

Key Strengths

  • Exceptional customer support, consistently praised for responsiveness and effectiveness.
  • Easy to use and set up, with a user-friendly interface.
  • Seamless integration with various e-commerce platforms.
  • Customizable and offers many features for branding reviews on websites.
  • Effective in increasing conversion rates.
  • Excellent support staff often mentioned by name for their helpfulness.

Common Concerns

  • Some users experience technical glitches during integration.
  • There are occasional issues with pricing policies and tier upgrades.
  • Support can be delayed during more complex troubleshooting scenarios.
  • Reports of integration issues with Meta and other platforms.
  • Difficulties for small businesses due to pricing and contractual terms.

Final Thoughts

The "Yotpo ‑ Product Reviews App" is highly recommended for businesses looking to leverage customer feedback effectively. While technical issues and pricing concerns can occur, the strong customer support often mitigates these issues, making the app a reliable choice for merchants.

Tampon Tribe

Jul 22, 2024  on Shopify

Great app and Mitch in CS was excellent - went above and beyond to fix my issue with a great idea and very fast implementation. Thank you Mitch!

Tiny Little Frog

Jul 19, 2024  on Shopify

Ruzsel John Nabong helped me set up my YotPo reviews when I was stuck. Not only am I happy with the app itself, but the support is AMAZING! Highly recommend!

Banner Nation

Jul 19, 2024  on Shopify

Arven S was EXTREMELY helpful in my problem of having multiple review folders on my shopify page. He was very sincere, nice, and fixed my problem in an instant! Arven was incredible and I will definetely be using yotpo again!

Soya Foods

Jul 11, 2024  on Shopify

Ali Khan Fitness Trainer What I love most is that there are no unnecessary additives or gimmicky claims – just pure, natural goodness. If you're looking for high-quality, locally-made products, AKIN FOODS is your best bet.

Alana Eve

Jul 10, 2024  on Shopify

Great customer service Ruzsel J resolved my issues quickly and effectively with precise instructions.

Goodevas CA

Jul 09, 2024  on Shopify

Worst app on the market. The support is terrible, they promise to solve the problem, but weeks pass and the problems are not resolved, there is a lot of bureaucracy, they transfer the ticket from one department to another, in other words, they simply shift papers and do nothing to solve the client’s problem. And this for a few hundred dollars a month. I use another application in my other stores and support from a competitor solves my problem in 24 hours!!! despite the fact that a subscription costs a few dollars, not several hundred!

Wild Venus

Jul 09, 2024  on Shopify

Daniel P was a fantastic help today. Within 5 minutes he's fixed the problemo in my theme and I've got Star Reviews back on my store front. Thank you :)

Farmacia SMERIERI

Jul 08, 2024  on Shopify

App intuitiva e semplice. Un ringraziamento speciale a Nikki e Daniel P dell'assistenza che continuano a seguirmi e a darmi risposte veloci e puntuali!

Slyde Body

Jul 01, 2024  on Shopify

Great customer service! I jumped on the chat with Ruzsel J and he helped me quickly and effortlessly! He sorted out my issues and updated everything that I needed in under 10mins with great comms and information. Appreciate your help Ruzsel J!

ALECRIM.lab

Jun 28, 2024  on Shopify

Hi, I am not using the app, how can I delete all the data in my site? I also installed and Yotpo Email Marketing & SMS and Yotpo Loyalty & Rewards and want to delete their data as well.

Honeys Astro

Jun 27, 2024  on Shopify

was not able to fix the errors after following instructions. contacted them twice to resolve the issue. automated response said they would reply within 24 hours. Never did! Uninstalling the app right now. This is my 1st negative review for an app.

SUNSEEKER Tech

Jun 26, 2024  on Shopify

Very poor Without any customer support And you will be very frustrate to use it, never recomend it!!!

The Wynwood Walls Shop

Jun 23, 2024  on Shopify

Outstanding support as usual. I have been working on a several projects, and as a review and UGC manager, I always recommend Yotpo. Thank you, you guys never let me down. Ty. AT

Perfumes

Jun 23, 2024  on Shopify

It seems like a nice app but we've not been able to use it fully. We have over 1,000 reviews from our customers that disappeared after Shopify's review app was no longer supported and was removed, but Yotpo import doesn't work. It just pops up a blank page with no option to import anything.

Tenfit - Ropa Deportiva Colombiana

Jun 20, 2024  on Shopify

I have been using it for a short time, but I have loved it, very simple and easy to use, the customer service is excellent because when Ruzsel J contacted me he helped me with my doubts quickly and efficiently.

The Corporate Girl Planner

Jun 18, 2024  on Shopify

The customer service was amazing. Regie was very polite, knowledgeable and swift with his responses.

Alchemystik

Jun 14, 2024  on Shopify

Yotpo offers many features. They are too many to list here, but as a small business that is scaling quickly we also need features of larger business and they have all the bells and whistles. And customer service is always - and I mean always - top notch. Fast and friendly. Can't ask for more =)

R&R Now

Jun 14, 2024  on Shopify

Ruzsel was great he handled my issue quickly and made sure everything I needed was done great customer service

OLIVIA SHEED

Jun 12, 2024  on Shopify

Thank You Wendyle for your quick response in excluding a list of order numbers we sent through from receiving a review request.

Spoil Yourself Natural

Jun 11, 2024  on Shopify

I've used this app for about two years. I do love things about it but it does slow down free shopify theme versions (I was using the carousel on the main page). I have used the help options multiple times with success but this last time (today) I had Doner who FINALLY helped me to get me exactly what I was looking for. I still have all my reviews but now on a page with a button so all reviews are stored in one place (including on each item page) and my site is already faster. Doner was such a huge help and far surpassed any other customer service member I've had these last few years.

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