Yotpo App Review: Email & SMS Marketing for Shopify

Customer reviews: Yotpo: Email Marketing & SMS

Yotpo is a powerful email and SMS marketing app designed to help Shopify stores boost engagement and sales. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (2,521)

Overall rating

4.7

5

1,092
4

43
3

7
2

3
1

35

What Merchants Think

"Yotpo Email Marketing & SMS" has received mixed reviews from a wide array of customers. Many merchants praise the app for its ease of use, robust features, and outstanding customer support that have significantly improved their email and SMS marketing campaigns. However, some users express dissatisfaction with technical issues and questionable data accuracy that have impacted their experience.

Key Strengths

Highly praised customer service, often described as efficient, patient, and solution-focused.
User-friendly interface and onboarding process for email and SMS marketing.
Flexibility in pricing, with charges based on actual usage rather than a fixed monthly fee.
Comprehensive features for campaign management, including smooth integration into existing strategies.

Common Concerns

Reports of inaccurate ROI data and lack of transparency in calculations.
Technical issues with the email editor, including bugs and lack of mobile-friendly design options.
Frustration over unresolved technical support requests and platform bugs.
Concerns about the level of integration compared to previous platforms like Klaviyo.

Final Thoughts

Although "Yotpo Email Marketing & SMS" has been beneficial for numerous businesses through user-friendly features and excellent customer service, technical limitations and concerns regarding data integrity may deter some users. The app remains a strong contender for those looking for a feature-rich email and SMS marketing tool, especially with its effective support team in place.

Caley Paige

Apr 26, 2024 on Shopify

Melvin,my resprentative was amazing. He helped me through some things I was having trouble with and was extremely patient with me. I was very impressed! This app was just what I needed to jumpstart my marketing!

Candles 4 the Culture

Apr 26, 2024 on Shopify

I always receive amazing help via chat. Melvin was amazing today!!

XOGLOREXO2VX

Apr 26, 2024 on Shopify

good customer service !! thank you Joann C for your help

BALDWIN Jewellery

Apr 26, 2024 on Shopify

AJ is a Top G customer service entrepreneur. He's out there advocating proper hydration whilst simultaneously helping the people with their Email Marketing strategies. Seamless set-up and correspondence with the man AJ T - If 6/5 was possible, I'd give it!

Exclusive Fashion

Apr 26, 2024 on Shopify

great customer service, Quin was very helpful quick, effective, respectful, and all the above!

MEE audio

Apr 26, 2024 on Shopify

Yotpo is great for sure, but man, the support chat is amazing. So fast and helpful. Thank you Joann, PL, Regie, John, and Quin for your excellent customer service.

Olivia Heyward Handmade & Handpicked

Apr 25, 2024 on Shopify

Regie did an amazing JOB! Helping me to verify my SMS numbers. Great support quick customer service.

Blaxk The Brand

Apr 25, 2024 on Shopify

Quin was a great help with customer support! Love the app in general.

J.GriffApparel

Apr 25, 2024 on Shopify

The Process Was Quick & efficient thanks to Joann C for helping me with this

HelloCurves

Apr 25, 2024 on Shopify

Yopto sms and email marketing have being a great tool of use and easy setup and really good customer service .

2FLY2WLK

Apr 25, 2024 on Shopify

melvin was a big help with the troubles I had for my verification process

Luxe Glamify

Apr 25, 2024 on Shopify

This is an excellent app and I really loved it with help of John D, an excellent and friendly guy. Thank you.

My Store

Apr 25, 2024 on Shopify

Melvin helped me a lot!

Ambience & Style

Apr 25, 2024 on Shopify

Their service is quick and seamless. I got to interact with a support representative, John. D. and I was attended to well!

Chaddar Premium

Apr 24, 2024 on Shopify

I was taken care of promptly by PL.

L$D Club

Apr 24, 2024 on Shopify

Quinn got me right

SAXX Underwear Canada

Apr 24, 2024 on Shopify

PL was extremely helpful in assisting me when there was a bug on the Email & SMS app - thank you for your quick and efficient replies and expertise!

VÀLLURE COUTURE CO.

Apr 24, 2024 on Shopify

John D was great helping get account verified

GIANNI

Apr 24, 2024 on Shopify

jhon D helped me out a lot !!!1

WildReach

Apr 24, 2024 on Shopify

Joann C. Was especially helpful, walking me through the process of verifying the company account step by step. She was patient, kind, and provided good customer service throughout the whole interaction. Very good!