Daniel was so helpful with resolving an issue for me. He responded very quickly also. I've found the app works really well and saves a lot of time.

Terrible support... there was no instructions on how to sync the app with XERO when BOLD upgrade and made changes to the app, so the whole app stopped working and ceased to sync with XERO, no help at all and no seamless integration

This app works really well for me. And they are fast and responsive to solve the minor issues I might occasionally have.

[URGENT] Please help with issue! (There were errors with your settings: Tax overrides) Cannot contact developer, 1 Star Review as NO SUPPORT! Shopify integration has stopped working, we are unsure as to why stopped or how to fix? I cannot upload screen shots and your app should have a support section not rely on this website contact us box. Cannot contact developer.

As a general point, the Xero Sync Integration is absolutely essential to our business - I don’t know how we’d do the bookkeeping for a Shopify-based business without it. I am writing a review after the resolution of a recent problem; we had a longstanding issue where we had a gap in our data for 18 months that we hadn’t got round to solving due to Covid backlogs. When I finally got around to it sorting it, I couldn’t make the data exports work properly. I was very worried this meant months of extremely tedious labour to manually enter all the data into Xero. Thankfully Irfan came to the rescue. He worked diligently and very efficiently with the developers, and they were able to investigate and diagnose the problem, and offer a solution. All of the data is now in automatically exported into Xero, and completely up to date. I am incredibly grateful to Irfan and the developer he worked with - please keep doing what you're doing guys, it is really appreciated.

Poor customer service. Emailed and received no answer. I then connected via chat and took a while for them to take note of it. Opened a new ticket disregarding any screenshots or descriptions I put before. Did no thorough investigation and came back after two days telling me something I already knew, washing their hands that it was a XERO mistake (clearly wasn't). I re-wrote on an email the issue and asked to escalate. I received a standard response that it will "take a while" and I should upload to XERO manually. We pay $20/mth for a product that doesn't work and has no solution, unless you sell without Duties and Tax.

Throws an error and flat out doesn't export orders if the customer name already exists in Xero... Isn't that a pretty basic flaw? We have to manually add orders regularly. Why we have to pay for this amateurish app with no alternative options and Shopify don't make their own I've never understood.

was great for a while but then sync didn't work anymore so after 3 months of trying to fix and still having to pay for it. I uninstalled.

TLDR - Avoid like the plague - Downgraded from a 2 to a 1 - App stopped working - support terrible with days turnaround - (had to wait 3 days for a reply as the support agent had some time off!) - All they could suggest was disconnect /reconnect and then they blamed xero and suggest I contact them directly - Makes me wonder what the $60 a month was for - Add in the total lack of improvements over a number of years this feels like abandonware - Now using an alternative at half the price that works better

Bold has made it VERY clear that they don't actually support this app or offer any service for it. As others have mentioned, this app is not compatible with the current version of Safari and Bold has absolutely no plans to fix that (and they will simply string you along with shockingly terrible customer service if you dare to ask). At this point, Xero should permanently ban Bold from having access to their API.