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WildGoose Live Chat logo

WildGoose Live Chat

Develop by Shopify
Free plan available

One platform covers multiple channels of communication

Automatic translation
Data statistics
Multi-channel live chat
Efficient agent collaboration

About WildGoose Live Chat

Launched Feb 28, 2024

Categories

Built by Shopify

Address

A2a Janak Puri, New Delhi, DL, 110058, IN

Website Support Portal Privacy policy Tutorial FAQ Document
ZB: WhatsApp & Messenger Chat logo
(15 Reviews)
$4.99-$19.99 / Month
  • Free Plan Available
  • Sponsored

Support your customers quickly using Facebook Live Chat.

Description

A platform that covers multiple channels of communication between you and customers

WildGoose customer service is a cross-border customer service tool, covering multiple channels such as website, Email, Facebook, Instagram, Telegram and Line. It can be used as an independent website tool for e-commerce or other scenarios that require real-time online communication. It can improve manual efficiency, conversion rate, repurchase rate, customer satisfaction, precipitate private domain traffic, and empower business growth!

WildGoose customer service is a cross-border customer service tool, covering multiple channels such as website, Email, Facebook, Instagram, Telegram and Line. It can be used as an independent website tool for e-commerce or other scenarios that require real-time online communication. It can improve manual efficiency, conversion rate, repurchase rate, customer satisfaction, precipitate private domain traffic, and empower business growth! more
  • Multi-channel live chat: A platform covers multiple channels of communication
  • Automatic translation: Messages can be automatically translated
  • Data statistic: Provide agent workload, service quality and other indicators
  • Efficient agent collaboration: Agents can communicate through the same platform

Pros

  • Supports multiple communication channels including website, Email, Facebook, Instagram, Telegram, and Line
  • Enhances customer service in cross-border scenarios, ideal for e-commerce businesses
  • Improves manual efficiency, conversion rates, repurchase rates, and customer satisfaction
  • Helps in building private domain traffic, which can empower business growth
  • Features automatic translation to facilitate communication in different languages
  • Provides data statistics on agent workload and service quality, aiding in performance analysis
  • Facilitates efficient agent collaboration through a singular platform

Cons

  • Potential complexity in managing multiple channels through one platform
  • Might require training for agents to fully utilize all features and tools effectively
  • Dependency on internet connectivity for real-time communication
  • Possible integration issues with existing systems or platforms used by the business

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