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WildGoose Live Chat logo

WildGoose Live Chat

Develop by Shopify
Free plan available

One platform covers multiple channels of communication

Automatic translation
Data statistics
Multi-channel live chat
Efficient agent collaboration

About WildGoose Live Chat

Launched Feb 28, 2024

Categories

Built by Shopify

Address

Shop 50G, G/F, Fu Lee Loy Mansion,, 9-27 King Wah Road,North Point, Hong Kong, HK, 000000, HK

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Description

A platform that covers multiple channels of communication between you and customers

WildGoose customer service is a cross-border customer service tool, covering multiple channels such as website, Email, Facebook, Instagram, Telegram and Line. It can be used as an independent website tool for e-commerce or other scenarios that require real-time online communication. It can improve manual efficiency, conversion rate, repurchase rate, customer satisfaction, precipitate private domain traffic, and empower business growth!

WildGoose customer service is a cross-border customer service tool, covering multiple channels such as website, Email, Facebook, Instagram, Telegram and Line. It can be used as an independent website tool for e-commerce or other scenarios that require real-time online communication. It can improve manual efficiency, conversion rate, repurchase rate, customer satisfaction, precipitate private domain traffic, and empower business growth! more
  • Multi-channel live chat: A platform covers multiple channels of communication
  • Automatic translation: Messages can be automatically translated
  • Data statistic: Provide agent workload, service quality and other indicators
  • Efficient agent collaboration: Agents can communicate through the same platform

Pros

  • Supports multiple communication channels including website, Email, Facebook, Instagram, Telegram, and Line
  • Enhances customer service in cross-border scenarios, ideal for e-commerce businesses
  • Improves manual efficiency, conversion rates, repurchase rates, and customer satisfaction
  • Helps in building private domain traffic, which can empower business growth
  • Features automatic translation to facilitate communication in different languages
  • Provides data statistics on agent workload and service quality, aiding in performance analysis
  • Facilitates efficient agent collaboration through a singular platform

Cons

  • Potential complexity in managing multiple channels through one platform
  • Might require training for agents to fully utilize all features and tools effectively
  • Dependency on internet connectivity for real-time communication
  • Possible integration issues with existing systems or platforms used by the business

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