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Customer reviews: Zoko ‑ WhatsApp Catalog & API

Reviews (217)

Overall rating
4.7

What Merchants Think

Merchants overwhelmingly praise "Zoko ‑ WhatsApp Catalog & API" for its effectiveness in streamlining communications and boosting customer interactions. The app is highly recommended for its automation capabilities and excellent customer support. Many merchants report improved business operations and enhanced customer satisfaction after using the platform.

Key Strengths

  • Effective automation features that save time and streamline workflows.
  • Exceptional customer support, often highlighted as a key differentiator.
  • Seamless integration with WhatsApp and other platforms.
  • Comprehensive onboarding assistance and ongoing team support.
  • Ability to create customizable flows and personalized customer solutions.

Common Concerns

  • Hidden charges and unclear pricing structure reported by some users.
  • Issues with integration and account setup, particularly for international users.
  • Some difficulties experienced with the mobile app functionality.
  • Concerns about updates and changes without prior notice.

Final Thoughts

Overall, "Zoko ‑ WhatsApp Catalog & API" is highly regarded for its robust and intuitive features that significantly enhance customer communication and operational efficiency. The app's outstanding support and customizability make it a valuable tool for businesses looking to optimize their use of WhatsApp for marketing and customer support. Despite some concerns with pricing and technical setup, the platform's benefits largely outweigh the drawbacks.

Vince Care

Jan 08, 2025  on Shopify

WhatsApp messaging has been easier for us with Zoko interface. Full whatsapp and social media functionality, great integration with APIs, fair pricing, in my opinion best option for whatsapp.

OMNIS

Jan 08, 2025  on Shopify

I’ve been using Zoko for managing WhatsApp API, and it’s hands down the most complete platform out there. The flows and automations are incredibly intuitive and powerful, far superior to other platforms I’ve tried. What truly sets Zoko apart is their support team. They’re always responsive, knowledgeable, and go above and beyond to assist with any questions or issues. It’s rare to find such dedicated support in this space. Highly recommend it!

Into

Dec 30, 2024  on Shopify

Misleading, the $ 4.99 is only shopify plug-in charges. Once you install the app, you will not be able to integrate it. They will call you to take you through the offers at which point depending on your scale you will charged extra (i believe starting is around 3k for a small brand).

Reypinstore

Dec 27, 2024  on Shopify

WhatsApp messaging has been easier for us with Zoko interface. Helped us with Abandoned recovery, Broadcasting and more. In return we have made it around 100%-200% of the amount invested in Zoko. Thank you!

Hand Calm Co.

Dec 24, 2024  on Shopify

Excellent app, so many use cases and capabilities that I cannot think of our business running without it now. What is more, Aaquib and the team are always there to help with any issues, or support with the implementation of custom solutions. We really, really recommend Zoko if you want to optimize communication with your customers.

The Mandir Store

Dec 23, 2024  on Shopify

We've been using the Zoko WhatsApp API for a few months now, and it's been a must have feature for an online / offline business! The real-time messaging, automated workflows, and analytics have streamlined our operations and boosted customer engagement significantly. The support team deserves a special mention for being responsive and helpful whenever we had questions. If you're looking for a reliable and scalable WhatsApp API solution, Zoko is the way to go. Highly recommend it to anyone looking to enhance their customer communication area!

ebarza

Dec 22, 2024  on Shopify

Excellent app !.. Whatsapp broadcast is the new meta of marketing Email vs Whatsapp broadcast if you send to 100k email subscribers an email campaign you may have 5% read ratio but in whatsapp it is maybe reach 25-50% read ratio which is x5 to x10 better results The app is good because it let you control whatsapp + facebook + Instagram in single place There's a lot of fees you are going to pay in order to get more from the app .. at the end they are providing excellent service ,, I hate the prices of Meta and zoko app but they are doing excellent job and excellent ROI for me.. I wish they add some features from Manychats app ( like automation reply on comments in Instagram and start chat after a comment ) overall it's easy to use ( still you need to learn stuff to get the most value of the app ) They are always ready to help.. Looking for more from them

CENGIZ AKTURK

Dec 13, 2024  on Shopify

We have been using it for a long time to manage whatsapp, instagram and facebook messages. It allows us to have all three communications in one channel. If every company uses it with all its features, their teams will be very comfortable. However They recently changed their fees with an update. They did not give any information about this update. I always paid 2 or 3 months subscription fee. They integrated FLOWHIPPO into zokon and automatically started the streams, so 10-15 dollars were spent. And I saw other extra charges. AFTER MORE THAN 1 YEAR OF USE, I DO NOT RECOMMEND IT ANYMORE! THE ONLY PROBLEM IS THAT THE CHARGES CHANGE WITHOUT NOTICE!

Smael South Africa

Oct 16, 2024  on Shopify

I’ve been using Zoko for a year or so now, and it’s been a great tool for our online business. Integrating WhatsApp with Shopify through this app has eased our communication and automated many aspects of our customer interactions, allowing client to chat with us easily. The team at ZOKO have been kind and patient with me, teaching and helping me understand the system. Always happy to pop on a google Meet call, to assist very quickly. Thank you ZOKO team.

Glov Beauty

Oct 13, 2024  on Shopify

I can't say good enough things about Zoko. This software is a marketing and customer service POWERHOUSE. Customers much prefer to use whatsapp (yes, even many in the US) and they always tell us how they appreciate that we have this option. Zoko's customer service is beyond a shadow of a doubt the best I've received for a SaaS product. Anything I want to create, they will figure out how to do it. No matter how wild the flow is. This is easily my favorite SaaS for my shopify store.

Movo Novo

Oct 11, 2024  on Shopify

Full whatsapp and social media functionality, great integration with APIs, fair pricing, in my opinion best option for whatsapp. Cons: AI only in english, and crm integrations are not great for lead management.

The Poppy House

Sep 27, 2024  on Shopify

Great application with a very clean, manageable interface. Zoko has really helped us kickstart our WhatsApp Marketing and with a near complete suite of functionalities and features, has helped us tap into various points of customer communication. Highly recommended!

Sicilus Srl

Sep 23, 2024  on Shopify

I was very disappointed as priced showed of $4.99/mo it's not the full price, but you have to add montly subscription (at least $34.99/mo) plus messages charges, for a startup is really too much!!

MemoryTrain Creatives Private Limited

Sep 23, 2024  on Shopify

Zoko has truly transformed how we handle customer interactions at Memorytrain! We have now been using the app for more than a month and have seen more than 21,000 Indian rupees worth conversions from abandoned checkouts! The app is intuitive, efficient, and packed with features that streamline our communication on WhatsApp. The onboarding process was exceptional, all thanks to the incredible expertise and charm of Aaquib, who made the entire setup seamless with his deep knowledge and personable approach. Highly recommended!

WowSkin

Sep 23, 2024  on Shopify

Our Company was very lucky to find this app and we congratulate ourselves for implementing it a couple of months ago. It had always been very difficult for us to supervise our people in charge of Customer Support because all of them were using their own phones to carry on with their assignments. After implementing Zoko, we have been able to manage all the interactions with our customers in a centralized way, all under a single WhatsApp number and the supervision has became incredibly easy. Zoko also offers the possibility of defining roles and permissions which has proved to be a very valuable function. On top of that, Zoko's tool Flowhippo enabled us to automate a large number of operations in each of the several stores where we have implemented it. We are really very satisfied with it and will be implementing it in every new store. Finally we want to stress the fact that the service provided by Aaquib and all the team has helped us to implement both apps (Zoko and Flowhippo) in a very easy way. Without their help this process would have taken much more time and effort from us. So, overall, Zoko is a great app that has been a game changer.

Leafine

Sep 13, 2024  on Shopify

I’ve been using Zoko for a few months now, and it’s truly been a game-changer for my e-commerce business. Integrating WhatsApp with Shopify through this app has streamlined our communication and automated many aspects of our customer interactions, saving us countless hours. The team was very kind to me and help with everything i needed (:

Coccibeauty

Jul 29, 2024  on Shopify

Zoko has revolutionized our WhatsApp marketing strategy. The AI chatbots provide human-like responses within seconds, solving our previous slow response time issues. We've set up automated messages for order confirmations, shipping updates, and more, with impressive open rates. The centralized chat feature allows us to manage multiple sales reps efficiently, all using the same WhatsApp number. As a supervisor, I can easily monitor all chat activities through the Zoko dashboard Since implementing Zoko, we've seen: Doubled customer conversion rate Improved customer satisfaction Increased customer retention Suggestion for Improvement Adding a number masking feature to protect customer contact information from sales representatives would be beneficial. We highly recommend Zoko to other Shopify merchants looking to enhance their WhatsApp marketing efforts. It's a powerful, user-friendly, and cost-effective solution that has significantly improved our business operations.

Haz KETO - Productos KETO

Jul 14, 2024  on Shopify

Nice software that helps you out to send whatsapp messages with data from shopify, you can customize almost everything in the messages. After you understand how it works, it's very easy to make new flows, customize to your needs and have better notifications to your customers. I hope in a near future can expand the languages of ChatGPT auto-answer modes, as we have an store non-english, we manage with their guide how to make all our messages in spanish.

Slowave

Apr 30, 2024  on Shopify

The simplest platform that has greater attributes for all your marketing campaigns on whatsapp. Easy to access, and an hands-on tool I must say. Kudos to the team & special mention to Aaquib, who made the onboarding journey super smooth.

Apihuel Colmenares

Apr 22, 2024  on Shopify

Descargué la app, completé el proceso de inscripción, seleccioné el plan e hicieron el cargo en mi cuenta pero mi cuenta sigue bloqueada! La integración con Shopify sigue inhabilitada a pesar de que descargué la app desde el appstore de Shopi. Pésima experiencia! mucho espacio de mejora para una app que de pago... en realidad, si no hubiera pagado ya 40 dolares, no le daría ninguna oportunidad....

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