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Customer reviews: Zoko: WhatsApp & Instagram CRM

Develop by Shopify

The Shopify WhatsApp Button Chat App integrates WhatsApp directly into your store, enabling seamless customer communication. This review covers its features, pricing, and real user experiences to help merchants decide if it’s the right tool for their business.

Reviews (278)

Overall rating
4.8

What Merchants Think

Merchants overwhelmingly praise "Zoko ‑ WhatsApp Catalog & API" for its effectiveness in streamlining communications and boosting customer interactions. The app is highly recommended for its automation capabilities and excellent customer support. Many merchants report improved business operations and enhanced customer satisfaction after using the platform.

Key Strengths

  • Effective automation features that save time and streamline workflows.
  • Exceptional customer support, often highlighted as a key differentiator.
  • Seamless integration with WhatsApp and other platforms.
  • Comprehensive onboarding assistance and ongoing team support.
  • Ability to create customizable flows and personalized customer solutions.

Common Concerns

  • Hidden charges and unclear pricing structure reported by some users.
  • Issues with integration and account setup, particularly for international users.
  • Some difficulties experienced with the mobile app functionality.
  • Concerns about updates and changes without prior notice.

Final Thoughts

Overall, "Zoko ‑ WhatsApp Catalog & API" is highly regarded for its robust and intuitive features that significantly enhance customer communication and operational efficiency. The app's outstanding support and customizability make it a valuable tool for businesses looking to optimize their use of WhatsApp for marketing and customer support. Despite some concerns with pricing and technical setup, the platform's benefits largely outweigh the drawbacks.

DesiVidesi

Nov 24, 2025  on Shopify

Zoko has been an excellent addition to our business, but what has truly made the experience outstanding is the support we received from Muzaina. She has been incredibly helpful, proactive, and patient throughout the entire onboarding and setup process. Her guidance made it so much easier to understand the platform, optimize our workflows, and start seeing real results. It's rare to find such dedicated and customer-focused support. Thanks to Muzaina, we’re using Zoko more effectively and confidently. Highly recommended!

Statement Watches

Nov 24, 2025  on Shopify

We looked into various Whatsapp marketing solutions and finally settled on Zoko since it integrates fully with Shopify and is also more affordable than some of the other solutions out there. So far it has been an absolute pleasure working with Zoko, the support provided is excellent and the app has everything we wanted and a lot more. The revenue we recover from the abandoned cart flow alone makes the monthly subscription totally worth it, even if you don't use any other features.

خنه

Nov 24, 2025  on Shopify

The best WhatsApp API I’ve ever used! And Aaquib is truly a superhero — incredibly helpful and exceptionally professional.

WayUp Sports

Nov 24, 2025  on Shopify

Great service! Very responsive and incredibly helpful customer support. Highly recommended.

Nunuū

Nov 21, 2025  on Shopify

I've changed from another WA API to Zoko & its been the best decision!. First in terms of the tool I find it game-changer, very straightforward and easy to navigate. I was looking to be able to answer directly to my clients only when its needed and automatize the rest; well, not only you can do that, but also train it to get more used to your brand's tone of voice and I find that crucial for my small business looking to scale. The help you receive in the onboarding process is priceless, the team is open to help with everything and dedicate time to explain step by step. They help me migrate, connect to meta, and build everything I need to get it up and running very quickly.

True Mens

Nov 21, 2025  on Shopify

We’ve been using Zoko for some time now, and the interface is super easy to use. And the support is also amazing. If you are thinking for a whatsapp software you should definitely give this a shot

Nutrova

Nov 20, 2025  on Shopify

Zoko has made it incredibly easy for us to integrate WhatsApp and Instagram with our business and communicate seamlessly with our customers. It’s a powerful retention tool — the automation features have really helped us streamline follow-ups and improve repeat purchases. A special mention to their amazing team: Chandu and Arpit were fantastic during onboarding, and Nishant has been super helpful in setting up our flows. Highly recommend Zoko to any brand looking to level up customer engagement!

House of Nirvana

Nov 20, 2025  on Shopify

I have been using the Zoko for a few months and I am really happy with their services. Not many WhatsApp business providers have the features that Zoko provides. Also, they help you every step of the way, whether it's account verification or sending broadcasts. Keep up the good work.

Poshewix

Nov 18, 2025  on Shopify

The team has been incredibly supportive in setting up the app and sharing valuable tips to grow the business. As we enter the era of WhatsApp marketing, expectations for ROI are high, and so far, Zoko proves to be the right tool for the job.

Neelsonline

Nov 17, 2025  on Shopify

Extremely happy with their service.

BioFrost

Nov 14, 2025  on Shopify

I’m extremely happy with my experience using Zoko. The interface is clean, intuitive, and far better than any competitor I’ve tried. Their support team is also excellent, every doubt I had was resolved quickly and clearly, and I genuinely feel I made a great decision choosing Zoko. I’ve already built custom flows and an automated AI chat that communicates seamlessly with customers. A special mention to Ben Thomas, who patiently guided me through the entire setup. After multiple sessions, I can confidently say he is exceptionally good at what he does. Overall, Zoko has made my workflow much easier, and I’ll definitely continue using it. Highly recommended!

The Golden Cascade

Nov 14, 2025  on Shopify

Zoko is a powerful and easy-to-use WhatsApp marketing tool. It helps businesses send broadcasts, automate messages, manage customers, and connect Shopify for order updates. The interface is simple, the delivery rate is high, and support is quick. Overall, it’s great for boosting sales and improving customer communication.

Wellbeinn

Nov 10, 2025  on Shopify

Very easy to install Zoko for my company, and the customer service is extremely efficient and very attentive to all my requests. I recommend Zoko for implementing an automated way to send WhatsApp messages to your customers.

VOGUE DESIRE

Nov 06, 2025  on Shopify

Great App

Thou

Oct 30, 2025  on Shopify

We’ve been using Zoko as our WhatsApp partner and I highly recommend it. The customer service team at Zoko has been excellent — responsive, efficient, and always ready to help. The app itself is straightforward and easy to use, making day-to-day communication smooth and hassle-free. So far, our experience has been very positive, and there have been several instances where the team went above and beyond to resolve issues and support us. Truly a reliable and customer-focused partner!

Kaydot.

Oct 30, 2025  on Shopify

Loved the entire experience of using ZOKO, Nishant helps me to resolve small to big issues

Miniatures Shop

Oct 29, 2025  on Shopify

Zoko has been an excellent solution for managing our WhatsApp-based communication and sales processes. The platform is intuitive, reliable, and feature-rich. The automation tools, order notifications, and customer segmentation have significantly improved our efficiency and conversion rates. Their support team is very responsive and always ready to assist. Overall, Zoko has helped us streamline operations and deliver a better customer experience.

Techmanistan

Oct 29, 2025  on Shopify

Zoko has turned out to be a savior for us. We have been receiving tons of messages on WhatsApp and we were looking for a reliable service that is deeply integrated with Shopify, handle chats and give us option to have multiple agents login and respond to queries with the option to automate responses. Zoko has it all. The team is very cooperative and creating flows for us where ever needed. Our customer experience has improved after we implemented Zoko and we look forward to working with them on a long term basis.

Jawnex

Oct 28, 2025  on Shopify

One of the best app i have integrated for scaling and especially when it comes to the customer notifications regarding the order updates and flows works perfectly for my business. the abandoned recovery flows also helping the business very well. I would love to recommend ZOKO to anyone who is really starting out and the team is always there to assist you with your needs.

Thinking Threads

Oct 27, 2025  on Shopify

Zoko has been an absolute game-changer for us! As a small business trying to scale, having a reliable and efficient WhatsApp commerce and customer engagement tool is crucial. Zoko makes everything so seamless — from managing conversations to sending updates and automating workflows. The interface is easy to use, and their support team is super responsive. Highly recommend to any growing business looking to level up their customer communication!

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