Reviews: Zoko ‑ WhatsApp Catalog & API

Customer reviews: Zoko: WhatsApp CRM

Reviews (257)

Overall rating

4.8

5

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What Merchants Think

Merchants overwhelmingly praise "Zoko ‑ WhatsApp Catalog & API" for its effectiveness in streamlining communications and boosting customer interactions. The app is highly recommended for its automation capabilities and excellent customer support. Many merchants report improved business operations and enhanced customer satisfaction after using the platform.

Key Strengths

Effective automation features that save time and streamline workflows.
Exceptional customer support, often highlighted as a key differentiator.
Seamless integration with WhatsApp and other platforms.
Comprehensive onboarding assistance and ongoing team support.
Ability to create customizable flows and personalized customer solutions.

Common Concerns

Hidden charges and unclear pricing structure reported by some users.
Issues with integration and account setup, particularly for international users.
Some difficulties experienced with the mobile app functionality.
Concerns about updates and changes without prior notice.

Final Thoughts

Overall, "Zoko ‑ WhatsApp Catalog & API" is highly regarded for its robust and intuitive features that significantly enhance customer communication and operational efficiency. The app's outstanding support and customizability make it a valuable tool for businesses looking to optimize their use of WhatsApp for marketing and customer support. Despite some concerns with pricing and technical setup, the platform's benefits largely outweigh the drawbacks.

Flashify

Apr 16, 2025 on Shopify

We used Zoko for our WhatsApp marketing and abandoned cart checkout flows. Overall, it has been a good experience, and the service is useful; tons of features could be used through Zoko, which requires a fair amount of learning, and that is something I think that can be simplified. But overall, very good experience.

Citron

Mar 07, 2025 on Shopify

I've been using Zoko for a few months now, and it has completely transformed the way I interact with customers on WhatsApp. The integration with Shopify is seamless, allowing me to manage orders, send automated messages, and even recover abandoned carts—all from WhatsApp! What I Love: 1)Automated Messages – The ability to send order updates, promotional offers, and cart recovery messages automatically has saved me so much time. 2)Easy Product Sharing – I can send product catalogs and even take orders directly through WhatsApp, making it super convenient for my customers. 3)Multi-Agent Support – My team and I can manage customer chats efficiently from a single dashboard without any confusion. 4)No-Code Chatbot – I set up quick replies and automated responses without needing any tech skills. Overall, Zoko has been a game-changer for my Shopify store. If you rely on WhatsApp for customer interactions, I highly recommend trying it out!

Luna Segura

Jan 31, 2025 on Shopify

very use full to automate, im happy im using it but i have problems with info updating one phone app and some flows go crazy every now and then by them self, but the team always help me fix the i would really aprecciate having team support on my country time zone as in introduccion for thes problems. stil i recomend the app

keyafoods

Mar 27, 2024 on Shopify

These tool helped as in the full potential of WhatsApp. Offering a different of templates, automation options, and customizable flows, it revolutionizes how businesses engage with customers on the platform. With Zoko, my tasks are streamlined, inquiries managed, and customer support seamless. Its intuitive interface and versatile capabilities empower businesses to create tailored experiences, from automated order confirmations to personalized promotions, driving engagement and satisfaction.