Reviews: Zoko ‑ WhatsApp Catalog & API

Customer reviews: Zoko ‑ WhatsApp Catalog & API

Reviews (217)

Overall rating

4.7

5

49
4

2
3
2
1

5

What Merchants Think

Merchants overwhelmingly praise "Zoko ‑ WhatsApp Catalog & API" for its effectiveness in streamlining communications and boosting customer interactions. The app is highly recommended for its automation capabilities and excellent customer support. Many merchants report improved business operations and enhanced customer satisfaction after using the platform.

Key Strengths

Effective automation features that save time and streamline workflows.
Exceptional customer support, often highlighted as a key differentiator.
Seamless integration with WhatsApp and other platforms.
Comprehensive onboarding assistance and ongoing team support.
Ability to create customizable flows and personalized customer solutions.

Common Concerns

Hidden charges and unclear pricing structure reported by some users.
Issues with integration and account setup, particularly for international users.
Some difficulties experienced with the mobile app functionality.
Concerns about updates and changes without prior notice.

Final Thoughts

Overall, "Zoko ‑ WhatsApp Catalog & API" is highly regarded for its robust and intuitive features that significantly enhance customer communication and operational efficiency. The app's outstanding support and customizability make it a valuable tool for businesses looking to optimize their use of WhatsApp for marketing and customer support. Despite some concerns with pricing and technical setup, the platform's benefits largely outweigh the drawbacks.

Into

Dec 30, 2024 on Shopify

Misleading, the $ 4.99 is only shopify plug-in charges. Once you install the app, you will not be able to integrate it. They will call you to take you through the offers at which point depending on your scale you will charged extra (i believe starting is around 3k for a small brand).

CENGIZ AKTURK

Dec 13, 2024 on Shopify

We have been using it for a long time to manage whatsapp, instagram and facebook messages. It allows us to have all three communications in one channel. If every company uses it with all its features, their teams will be very comfortable. However They recently changed their fees with an update. They did not give any information about this update. I always paid 2 or 3 months subscription fee. They integrated FLOWHIPPO into zokon and automatically started the streams, so 10-15 dollars were spent. And I saw other extra charges. AFTER MORE THAN 1 YEAR OF USE, I DO NOT RECOMMEND IT ANYMORE! THE ONLY PROBLEM IS THAT THE CHARGES CHANGE WITHOUT NOTICE!

Sicilus Srl

Sep 23, 2024 on Shopify

I was very disappointed as priced showed of $4.99/mo it's not the full price, but you have to add montly subscription (at least $34.99/mo) plus messages charges, for a startup is really too much!!

Apihuel Colmenares

Apr 22, 2024 on Shopify

Descargué la app, completé el proceso de inscripción, seleccioné el plan e hicieron el cargo en mi cuenta pero mi cuenta sigue bloqueada! La integración con Shopify sigue inhabilitada a pesar de que descargué la app desde el appstore de Shopi. Pésima experiencia! mucho espacio de mejora para una app que de pago... en realidad, si no hubiera pagado ya 40 dolares, no le daría ninguna oportunidad....

Art By Suleny Craft Store LLC

Mar 22, 2024 on Shopify

Hidden Charges, plans started at $34.99, I waste my time and deleted my whatsapp business for not reson.