Reviews: Zoko ‑ WhatsApp Catalog & API

Customer reviews: Zoko: WhatsApp CRM

Reviews (257)

Overall rating

4.8

5

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4

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5

What Merchants Think

Merchants overwhelmingly praise "Zoko ‑ WhatsApp Catalog & API" for its effectiveness in streamlining communications and boosting customer interactions. The app is highly recommended for its automation capabilities and excellent customer support. Many merchants report improved business operations and enhanced customer satisfaction after using the platform.

Key Strengths

Effective automation features that save time and streamline workflows.
Exceptional customer support, often highlighted as a key differentiator.
Seamless integration with WhatsApp and other platforms.
Comprehensive onboarding assistance and ongoing team support.
Ability to create customizable flows and personalized customer solutions.

Common Concerns

Hidden charges and unclear pricing structure reported by some users.
Issues with integration and account setup, particularly for international users.
Some difficulties experienced with the mobile app functionality.
Concerns about updates and changes without prior notice.

Final Thoughts

Overall, "Zoko ‑ WhatsApp Catalog & API" is highly regarded for its robust and intuitive features that significantly enhance customer communication and operational efficiency. The app's outstanding support and customizability make it a valuable tool for businesses looking to optimize their use of WhatsApp for marketing and customer support. Despite some concerns with pricing and technical setup, the platform's benefits largely outweigh the drawbacks.

keyafoods

Mar 27, 2024 on Shopify

These tool helped as in the full potential of WhatsApp. Offering a different of templates, automation options, and customizable flows, it revolutionizes how businesses engage with customers on the platform. With Zoko, my tasks are streamlined, inquiries managed, and customer support seamless. Its intuitive interface and versatile capabilities empower businesses to create tailored experiences, from automated order confirmations to personalized promotions, driving engagement and satisfaction.

Art By Suleny Craft Store LLC

Mar 22, 2024 on Shopify

Hidden Charges, plans started at $34.99, I waste my time and deleted my whatsapp business for not reson.

LuxuryKase

Mar 12, 2024 on Shopify

One Stop Solution For Shopify Stores. Apart from everything that you can do on WhatsApp, Zoko's built-in automations for Shopify have revolutionized how we handle abandoned carts, customer interactions, and marketing efforts, making us more efficient. If You Dont Have It, You Cant Scale Your business Seamleassly, Must Use This application.

praijing

Jan 24, 2024 on Shopify

Very useful tool of utilizing whatsapp benefit to its function. Several templates, automation and flow can be created by using Zoko

practishopmx

Jan 13, 2024 on Shopify

Awesome, i had a mess with my internal processes with 4000+ orders a month, now Zoko has helped me solve all of that, the customer service is amazing and really help you out whenever you need, even the onboarding call is great!! thanks.

Omacme

Jan 02, 2024 on Shopify

Using it for more then a month now had many difficulties at the time of starting and setting everything, but the team for with me all the time Benn was my onboarding manager who helped me in every way possible their dashboard is pretty stable and easy to use I am happy to partner with them for my Whatsapp API, their mobile app still needs a lot of work in many aspects but overall it's a very good experience to me.