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Customer reviews: Upsell & Cross Sell — Selleasy

Develop by Shopify

The Upsell & Cross-Sell Kit app helps Shopify store owners boost revenue by recommending relevant products to customers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (2,005)

Overall rating
4.9

What Merchants Think

The "Upsell & Cross Sell — Selleasy" app is widely praised by merchants for its user-friendly interface, seamless integration into Shopify, and effectiveness in increasing average order value. Merchants appreciate its simplicity and the invaluable support from the customer service team. Overall, the app is considered a reliable solution for executing upsell and cross-sell strategies effortlessly.

Key Strengths

  • Exceptional customer service support, often highlighted for responsiveness and effectiveness.
  • User-friendly and easy to integrate with Shopify stores.
  • Highly customizable offers that suit individual store needs.
  • Increases average order value effectively with upsell and cross-sell options.
  • Fast and efficient handling of technical issues and custom requests.

Common Concerns

  • Some merchants mention pricing concerns, specifically related to charging based on total store sales rather than usage of the app-specific features.
  • Occasional issues with integration and functionality, though often resolved quickly by support.
  • Limitations with the free version, as some essential features may require paid plans.

Final Thoughts

The "Upsell & Cross Sell — Selleasy" app is highly recommended by its users, particularly due to its efficiency in boosting sales and the outstanding support team assisting users. While there are some concerns about pricing and certain functionalities, the positive feedback regarding its ease of use and the effectiveness of customer service indicates that it is a valuable tool for Shopify merchants seeking to leverage upsell and cross-sell techniques.

Croix Precieuse

Nov 22, 2025  on Shopify

Une expérience client exceptionnelle ! J’ai eu affaire au service client plu sprécisemment Suki et je tiens à souligner la qualité remarquable de leur assistance. Réactive, à l’écoute et vraiment soucieuse de trouver la meilleure solution, Suki m’a accompagné du début à la fin avec une grande bienveillance.

Mintique of Cambridge

Nov 21, 2025  on Shopify

Kriti was extremely helpful setting up my incart upsell to my cart drawer. Super quick and very professional - thanks Kriti!

Elite Reformer

Nov 21, 2025  on Shopify

App works really well, and the support team was so responsive and helpful with helping me to reformat the widget on our product pages. Thank you!

House of Parlington

Nov 21, 2025  on Shopify

Update Again: We have the email proof that they spammed us begging for the review to be removed so please, let's get into that, and the fact they signed up to our email list and contacted our customer support on the website, BEFORE even allowing a response, is further proof of harassment. An app contacting you through your customer support on your website is taking time away from actual customers. Also, it was not within 48 hours, it was within 24 hours and even sending any more than one email within a 48 hour window is insane, but within 24 hours, harassment, especially when contacting us through our support line. AND no sir, that is not common practice for charging for an app, as there are plenty of others who only charge based on what THEY bring in to your site. Case and point, it took us 2 hours to find a new app, and have it running and converting same day, no issues since. I won't list that app here as that would be wrong to try to promote another app in a review, but everyone should look elsewhere. Updated Review: Stay very far away from this app and company. After leaving our review, we have now been harassed by the "owner" of the app! He sent us 4 emails in less than 24 hours in "complete shock" that we would "dare leave a 1 star review." He then signed up to our email list and then spammed our customer support button begging us to remove our 1 star review. He was flooding the chat that is for actually customers with actual questions!!!! This is the most unprofessional thing I have ever witnessed. Then come to find out, they charge you by the number of sales your website does, not the number of sales their app generates. What utter nonsense! "Original Review - The in-cart upsell widget suddenly disappeared from my shop without warning. Everything was still active and it had generated seven conversions in just two days. I made no changes to my store, yet it stopped showing entirely. No matter what I tried, it was just gone."

House of Parlington

Nov 21, 2025  on Shopify

Update Again: We have the email proof that they spammed us begging for the review to be removed so please, let's get into that, and the fact they signed up to our email list and contacted our customer support on the website, BEFORE even allowing a response, is further proof of harassment. An app contacting you through your customer support on your website is taking time away from actual customers. Also, it was not within 48 hours, it was within 24 hours and even sending any more than one email within a 48 hour window is insane, but within 24 hours, harassment, especially when contacting us through our support line. AND no sir, that is not common practice for charging for an app, as there are plenty of others who only charge based on what THEY bring in to your site. Case and point, it took us 2 hours to find a new app, and have it running and converting same day, no issues since. I won't list that app here as that would be wrong to try to promote another app in a review, but everyone should look elsewhere. (Never once did I say we were charged for anything, as we were in the free trial window, but the charges are not minimal when you are charging per order, not per order you drive. No one else charges like this.) You've also updated you response now 3 times and changed the number of time you contacted us after the truth was told. On top of that, you did not reach out via out contact form first. you spammed our emails. It's also inappropriate business in general to reach out via website chat and not email. I'm not sure how you do it, but email is the only appropriate way to contact a business as another business. Updated Review: Stay very far away from this app and company. After leaving our review, we have now been harassed by the "owner" of the app! He sent us 4 emails in less than 24 hours in "complete shock" that we would "dare leave a 1 star review." He then signed up to our email list and then spammed our customer support button begging us to remove our 1 star review. He was flooding the chat that is for actually customers with actual questions!!!! This is the most unprofessional thing I have ever witnessed. Then come to find out, they charge you by the number of sales your website does, not the number of sales their app generates. What utter nonsense! "Original Review - The in-cart upsell widget suddenly disappeared from my shop without warning. Everything was still active and it had generated seven conversions in just two days. I made no changes to my store, yet it stopped showing entirely. No matter what I tried, it was just gone."

Loaded Boards

Nov 19, 2025  on Shopify

We've enjoyed using Selleasy to offer add-ons and bundles with our products. The user interface is easy to navigate and offers quick and helpful reporting. One particular advantage of Selleasy is the ability for customers to choose between variant options for each add-on product before adding the bundle to cart. And the developers have been quick to respond and help us with customizations to fine tune the app's appearance and behavior on our store. Greatly appreciated!

House of Parlington

Nov 19, 2025  on Shopify

The in-cart upsell widget suddenly disappeared from my shop without warning. Everything was still active and it had generated seven conversions in just two days. I made no changes to my store, yet it stopped showing entirely. No matter what I tried, it was just gone.

VALIZZIA

Nov 19, 2025  on Shopify

The app works great and customer service is super effective. Trissha helped me right away and did a great job.

Arcade Revival

Nov 19, 2025  on Shopify

Great app, I use this across two of my stores and has many variations for product page, cart draw & more upsells. If you need help the chat is always happy to help and sorts any custom requests on the spot with you. Definitely worth the investment and great tool for increasing AOV on your store.

No Pain Tattoo

Nov 18, 2025  on Shopify

**Update: This company didn't like that I gave an honest review, so now they are making excuses, and wasting even more time by constantly emailing me, and replying to this review. I offered for them to fix the issue and I would take this review down, but they just badger me instead. Shameful behavior. Proceed with caution** Service is terrible. The app wasn't working and they had me get on a call late at night. Then the Rep was asking me what the problem is. I had already wrote a detailed description that the rep didn't bother to read, and then she wanted me to direct the call. I can't direct the call! If I could direct the call, I certainly wouldn't be contacting them. Just such a waste of time for something that doesn't work. Don't offer support if you're not going to provide it. It's that simple.

Simka Sol

Nov 18, 2025  on Shopify

Excellent customer service. Was able to help me with installing a widget. Friendly and quick service. Thank you!

6Reigns

Nov 17, 2025  on Shopify

I am going to be using SellEasy shortly, but I just wanted to mention that the support was excellent. Kirthana (sp) was patient and very willing to assist. I am excited to launch in 24hrs and to see what this app can do to assist with sales. Thank you.

Intentionally Blank

Nov 14, 2025  on Shopify

Great support and customer service from Sudhan Ravi! He was so helpful getting the app setup and went above and beyond to get the widgets looking how I wanted them. Highly recommend!

doyos

Nov 14, 2025  on Shopify

The add to cart function was not working. The support didnt care and took 10 min. to write any message. So I wasted almost an hour without any solution or any information when a solution is expected. Looks to me like the employees just didnt care, try to waste time! Its a risk to relie on such an app, when not even basic functionality is working and this useless support structure!

Kool as Nerdz

Nov 13, 2025  on Shopify

The app was user-friendly, and this is highly recommended. Kriti, one of their team, was really helpful when it came to assisting and solving customers' concerns. Thank you

Aldros

Nov 11, 2025  on Shopify

Me ayudaron bastante aunque no se mucho ingles, y la aplicación es excatamente lo que buscaba. Gracias!

LaBante London (UK)

Nov 07, 2025  on Shopify

Had some issues with the app, but the support zoom meetings are really helpful. I had a call with Ruba and Boomica, they helped me a lot and solved everything I needed.

Sally - horse beauty

Nov 06, 2025  on Shopify

I had an amazing experience with Suki from the support team! She responded to my message immediately and helped me solve my issue right away. She was kind, patient, and made everything so easy. It’s rare to get such quick and thoughtful support—thank you, Suki!

bio-chem

Nov 04, 2025  on Shopify

Bisher wirklich Top! Den Support muss ich sehr loben. Schnell, freundlich und sehr kompetent. Mein Problem wurde innerhalb von 5 Minuten von Suki behoben. Wirklich Klasse!

Simple Living Eco

Nov 04, 2025  on Shopify

I had a call with for assistance and he was very helpful Suriya. The customer service is brilliant, very fast and able to help me resolve my issue first time. I highly recommend this app!

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