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Customer reviews: Hextom AI Translate & Currency

Develop by Hextom

Reviews (2,688)

Overall rating
4.8

What Merchants Think

Merchants using the "Hextom: Translate & Currency" app have generally provided positive feedback, praising the app for its impactful features and the responsive support team. Many merchants find it indispensable for international e-commerce due to its effective translation and currency management capabilities, although some concerns were raised regarding technical issues and support efficiency.

Key Strengths

  • Offers user-friendly interface and easy setup.
  • Provides accurate translations and effective currency conversion.
  • Responsive and helpful customer support.
  • Free plan available for basic usage with reasonable upgrade options.
  • Enhances global reach for Shopify stores.

Common Concerns

  • Occasional bugs and technical issues affecting app performance.
  • Inconsistent support response times in some cases.
  • Translation errors in certain languages, leading to potential misunderstandings.
  • Issues with AI translation overcharging.
  • The free plan's limitations might not suit all users.

Final Thoughts

Overall, "Hextom: Translate & Currency" is highly recommended by many merchants for its effectiveness in simplifying the language and currency needs of global e-commerce stores. While some technical and support-related concerns exist, the app’s strengths in enhancing accessibility and usability make it a valuable tool for expanding into international markets.

ALIFAAT

Sep 16, 2024  on Shopify

Incredible customer service and highly intuitive app. Language selector together with a currency selector is really the best way to go.

Set Solution

Sep 14, 2024  on Shopify

Me descargué la aplicación y aunque tuve varios problemas, el equipo técnico me ayudo a solucionarlos rápidamente. Estoy muy contento con la app, gracias a ella pudo vender en cualquier parte del mundo:)

ramuno

Sep 11, 2024  on Shopify

5カ国語が無料で、サポートもしっかりしているため、凄く良いアプリです!

Who Wore Whhat

Aug 31, 2024  on Shopify

No one is there to answer your query and help. I changed all the 200 + currencies with mannual exchange rate one by one manullay and they reset it to default from their end. On asking why, there is no such reply from their end. Total waste of time.

SonicSound

Aug 28, 2024  on Shopify

The best app when it comes to translate in your store. Have used this app on 20 different stores over time and it's the best!!

Qwixx Shop

Aug 27, 2024  on Shopify

If you're looking to make your Shopify store accessible to a global audience, the "Hextom: Translate & Currency" app is an essential tool. This app simplifies the process of translating your store's content into multiple languages and automatically adjusts currency based on the customer's location, ensuring a seamless shopping experience for international visitors.

COTA

Aug 26, 2024  on Shopify

I have been a seller for three years, and this is my first time writing a review, as well as my first time giving a negative one. I strongly suspect that this plugin's AI translation is overcharging. Today, I clearly had a quota of over 10,000 words remaining, but suddenly, I was informed that I exceeded the limit by several tens of thousands of words. The customer service representative claimed that it was the total usage from August 1st to August 24th. So, do you not have real-time tracking? Why did the word count suddenly increase by so much? Moreover, what is the point of your so-called limit? It doesn’t seem to impose any restrictions, so why did I exceed the limit by such a large amount? If I want to continue using your AI translation, I now have to pay extra to cover this so-called "instant overage." Isn't this forcing us to spend more? This is a very serious bug.

Seinerzeit FLORA & FAUNA

Aug 21, 2024  on Shopify

alles sehr gutalles sehr gutalles sehr gutalles sehr gutalles sehr gutalles sehr gutalles sehr gutalles sehr gutalles sehr gutalles sehr gutalles sehr gutalles sehr gut

SabbiaZero

Aug 19, 2024  on Shopify

Veramente un ottimo inizio per una tariffa gratuita come questa, la consiglierei a chiunque voglia vendere a livello internazionale.

ULTRABASIC

Aug 16, 2024  on Shopify

We’ve been long-time users of several Hextom apps and have always appreciated the quality and reliability they bring to our business. Unfortunately, our experience with the Hextom: Translate and Currency app has been quite disappointing. On our larger site, the app has consistently failed to function as expected, and despite months of back-and-forth with the support and development teams, the issues remain unresolved. Given the high standard we’ve come to expect from Hextom, it was surprising and frustrating to encounter such challenges with this particular app. We hope that the team can address these problems soon, as we would love to see this app live up to the standards of the other Hextom products we rely on.

Transforverse

Aug 15, 2024  on Shopify

Awesome app ! Well designed and intuitive, I had an other translation app that was much worse for much more. This one is more affordable, with lots of usefull features. Support is very reactive and competent ! Simple to use and very good AI translations A must have !

kikizap

Aug 15, 2024  on Shopify

With it offering free automatic translation in seven languages, how could I not give it a good review?

My Store

Aug 14, 2024  on Shopify

Excelente plataforma, muy facil de istalar y te dan gran benficio , es muy rapido y traduce en multiples idiomas, la super recomiendo y se conecta muy bien con shopifay. tiene diferentes planes, pero empiezas con 2 idiomas gratis, pocas plataforma te dan gratis, siempre debes pagar.

Ozayti IT (Staging)

Aug 13, 2024  on Shopify

Free plan limited to 5k translations. Useless, way better to use the Shopify Built app that is 100% free...

UniSeika

Aug 10, 2024  on Shopify

免费提供的几种语言翻译极大地帮助了卖家建设全球化销售的网站,还支持货币切换,很好用

Fiona Hew

Aug 05, 2024  on Shopify

Free Shipping Bear is an excellent app for Shopify merchants looking to enhance their customers' shopping experience by promoting free shipping incentives. The app's user-friendly interface makes it easy to set up and customize a sticky bar that shows customers their progress toward earning free shipping. One of the standout features is its ability to create multiple cart goals based on the customer's location, which is perfect for businesses that operate in different region

INNODIGYM

Aug 01, 2024  on Shopify

I can provide some evaluation regarding the experience with Hextom's support for multilingual translation and multi-currency conversion, tailored for cross-border e-commerce. Hextom specializes in Shopify app development

ESENG-DE

Jul 29, 2024  on Shopify

I am sorry to give only 1 star, but I really had bad experience with is App and also from the support team. The App translated our brand name to NOT or NON into different language, when I contacted the support team, they sent me the same mistake from screen cut of Google translater, BUT when I check with Google translater, there is no any mistake. Of course, I aked further, unfortunately I got always auto reples as below: Your request (94xxx) has been updated. To add additional comments, reply to this email. I have to unload this APP!

Resspira

Jul 26, 2024  on Shopify

J'ai utilisé Countdown Timer Bar pour créer un compte à rebours pour mon site web et je suis vraiment satisfait du résultat !

NEW Compost

Jul 17, 2024  on Shopify

Great even for the entrepreneur who is on a tight budget. Perfect for bridging the language gap to help offer your products all over the world.

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