Reviews: Hextom: Translate & Currency

Customer reviews: Hextom: Translate & Currency

Reviews (2,638)

Overall rating

4.8

5

654
4

58
3

5
2

1
1

15

What Merchants Think

Merchants using the "Hextom: Translate & Currency" app have generally provided positive feedback, praising the app for its impactful features and the responsive support team. Many merchants find it indispensable for international e-commerce due to its effective translation and currency management capabilities, although some concerns were raised regarding technical issues and support efficiency.

Key Strengths

Offers user-friendly interface and easy setup.
Provides accurate translations and effective currency conversion.
Responsive and helpful customer support.
Free plan available for basic usage with reasonable upgrade options.
Enhances global reach for Shopify stores.

Common Concerns

Occasional bugs and technical issues affecting app performance.
Inconsistent support response times in some cases.
Translation errors in certain languages, leading to potential misunderstandings.
Issues with AI translation overcharging.
The free plan's limitations might not suit all users.

Final Thoughts

Overall, "Hextom: Translate & Currency" is highly recommended by many merchants for its effectiveness in simplifying the language and currency needs of global e-commerce stores. While some technical and support-related concerns exist, the app’s strengths in enhancing accessibility and usability make it a valuable tool for expanding into international markets.

Brincatoys

Apr 23, 2024 on Shopify

This is one of the best translation apps on the market, however, in our case, it had a few glitches/errors. If these errors had actually been corrected by the technical team, this would now be a 5-star review with no cons to speak of. However, there were errors, mostly to do with the app itself, which made it impossible to use their native tools (manual translation, gloassary, visual editor). One of these errors was the visual editor: we've had this error unresolved for more than 2 months, with the team telling us from time to time that they're still aware of the error and are working to correct it... but the truth is that every month they charge us the monthly fee and if the error isn't corrected for a year, we'll be spending a whole year without using one of their main features? Finally, I'd like to express my displeasure with their support, 95% of the time they put up a chatbot saying they're all busy and no one can take our call... when they do, they show a lack of consideration for their own customers by completely ignoring our messages...